Windows 7: APC Index Mismatch bod crash blue screen

jasonforex · 24 Aug 2010

Hi I keep getting this blue screen crash. It could happen anytime however every time when I close Windows Media Player it definitely happens. Please see the attached files for details and help me out if you could.....

My system info:

Windows 7 Home Premium 64bit OEM originally installed OS. PC is self built and 3 weeks old. Never reinstalled the OS...

CPU: i7 930
MOBO: Gigabyte X58A-UD3R
Graphic: Nvidia GTX 460 SLI
Kingston ram 6GB(3x2)
Hitachi 1GB HD

Thanks very much.
Jason

Jonathan_King · 24 Aug 2010

This appears to be a driver issue.

First, please remove your Apple media software, such as iTunes. Perhaps something is conflicting with WMP.

Remove McAfee with these tools:

http://support.it-mate.co.uk/?mode=P...mfscleaner.zip

http://download.mcafee.com/products/...tches/MCPR.exe

Remove AVG with this tool: http://download.avg.com/filedir/util...removerx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

If the crashes persist, please do a repair install.

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 21 16:28:12.695 2010 (GMT-4)
System Uptime: 0 days 6:03:03.835
BugCheck 1, {775bfdca, 0, fffe, fffff8800f14fca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 20 02:46:45.569 2010 (GMT-4)
System Uptime: 0 days 2:47:42.709
BugCheck 1, {7778fdca, 0, fffe, fffff880143dcca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 20 23:27:07.689 2010 (GMT-4)
System Uptime: 0 days 0:21:07.828
BugCheck 1, {76d1fdca, 0, fffe, fffff88008151ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Aug 25 00:01:12.164 2010 (GMT-4)
System Uptime: 0 days 0:18:33.288
BugCheck 1, {771bfdca, 0, fffe, fffff880149bbca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Aug 23 22:44:17.265 2010 (GMT-4)
System Uptime: 0 days 0:22:20.405
BugCheck 1, {776cfdca, 0, fffe, fffff88008732ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Aug 22 15:12:13.036 2010 (GMT-4)
System Uptime: 0 days 0:21:16.049
BugCheck 1, {77adfdca, 0, fffe, fffff88014101ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Aug 22 16:38:48.177 2010 (GMT-4)
System Uptime: 0 days 1:25:37.301
BugCheck 1, {778afdca, 0, fffe, fffff88014110ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  ehrecvr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

esierra318 · 27 Jul 2011

please help me, i dont know what i was thinking. i have a msi lsbtop and i went to msconfig.... boot.ini.....advanced option and change the /maxmem from 6014 to 3000000 and rebooted...now i get the blue screen with " apc index mismatch" i tried to restore, f8, recovery it but it failed...how can i fix it

intel core i7-740qm
ddrlll 6gb ( 2gb *30)

Jonathan_King · 28 Jul 2011

Quote: Originally Posted by esierra318

please help me, i dont know what i was thinking. i have a msi lsbtop and i went to msconfig.... boot.ini.....advanced option and change the /maxmem from 6014 to 3000000 and rebooted...now i get the blue screen with " apc index mismatch" i tried to restore, f8, recovery it but it failed...how can i fix it

intel core i7-740qm
ddrlll 6gb ( 2gb *30)

Hello,

You might try a system restore from the Windows DVD or repair disc.

System Restore

System Repair Disc - Create

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