Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win7 x64 BSOD SYSTEM_SERVICE_EXCEPTION win32k.sys

24 Aug 2010   #1
kevindd992002

Windows 7 Ultimate x6
 
 
Win7 x64 BSOD SYSTEM_SERVICE_EXCEPTION win32k.sys

I have a Clevo W860CU Laptop with these specs:

NVIDIA GeForce GTX285M Vidcard
i7 920XM OEM CPU
4GB Kingston HyperX Memory 1333 MHz
500GB Hitachi 7200RPM HDD
LG Hitachi GBW-T10N Blu-Ray Combo Drive
Intel 6300AGN WiF Mini PCI-E WiFi Card
Realtek 1Gbps LAN Ethernet Mini PCI-E Card
Sentelic Touchpad

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? The hardware is around 1 month old and I just reinstalled Win7 3 days ago with the latest drivers but I sticked with Nvidia version 186.81 drivers since I know they are so much stable.
- What is the age of OS installation (have you re-installed the OS?) 3 days

I was just surfing the net, watching YouTube, chatting in Skype and Yahoo Messenger, Outlook 2010 is opened, when suddenly I got a BSOD with SYSTEM_SERVICE_EXCEPTION as the error and win32k.sys as the culprit.

Based on my minidump file, what could be the possible cause of this?

TIA.


My System SpecsSystem Spec
.

24 Aug 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

I wonder if your nVidia drivers caused it. Install the latest ones here: Drivers - Download NVIDIA Drivers

To be honest, I wouldn't stress about it too much, if it's only a single BSOD. We may never know if it worked or not, or go for a week or 2 without a crash.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 24 10:34:38.530 2010 (UTC - 4:00)
System Uptime: 0 days 15:01:25.607
BugCheck 3B, {c0000005, fffff96000104377, fffff88007bb2070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
24 Aug 2010   #3
cluberti

Windows 8.1 x64
 
 

Actually, this looks 100% like a Windows 7 bug I hit with an nvidia card during the SP1 beta, and it's been fixed in builds since late April. It's not a driver issue, if that's the case, it's a win32k bug in win32k!GreSfmCloseCompositorRef where a pointer it has is NULL if I am remembering correctly - installing a May build of SP1 fixed it on both machines with the issue, so given this stack is exactly like both of mine, and it's not an SP1 (beta) build of win32k, I'd say wait for SP1 and it'll be fixed, or backup your system and install the beta to see if it works for you as well (this was indeed a bug).
My System SpecsSystem Spec
.


24 Aug 2010   #4
kevindd992002

Windows 7 Ultimate x6
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
I wonder if your nVidia drivers caused it. Install the latest ones here: Drivers - Download NVIDIA Drivers

To be honest, I wouldn't stress about it too much, if it's only a single BSOD. We may never know if it worked or not, or go for a week or 2 without a crash.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 24 10:34:38.530 2010 (UTC - 4:00)
System Uptime: 0 days 15:01:25.607
BugCheck 3B, {c0000005, fffff96000104377, fffff88007bb2070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Hmmm. The only reason I did not install the latest 258.96 driver is because it caused the computer to freeze sometimes when playing youtube videos an it was common to many people.

But I did try installing it anyway to see if all goes well. So this is not a hardware issue I presume?

Do you guys need the memory.dmp file?

Quote   Quote: Originally Posted by cluberti View Post
Actually, this looks 100% like a Windows 7 bug I hit with an nvidia card during the SP1 beta, and it's been fixed in builds since late April. It's not a driver issue, if that's the case, it's a win32k bug in win32k!GreSfmCloseCompositorRef where a pointer it has is NULL if I am remembering correctly - installing a May build of SP1 fixed it on both machines with the issue, so given this stack is exactly like both of mine, and it's not an SP1 (beta) build of win32k, I'd say wait for SP1 and it'll be fixed, or backup your system and install the beta to see if it works for you as well (this was indeed a bug).
So this is an issue for everyone?
My System SpecsSystem Spec
24 Aug 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by kevindd992002 View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
I wonder if your nVidia drivers caused it. Install the latest ones here: Drivers - Download NVIDIA Drivers

To be honest, I wouldn't stress about it too much, if it's only a single BSOD. We may never know if it worked or not, or go for a week or 2 without a crash.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 24 10:34:38.530 2010 (UTC - 4:00)
System Uptime: 0 days 15:01:25.607
BugCheck 3B, {c0000005, fffff96000104377, fffff88007bb2070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Hmmm. The only reason I did not install the latest 258.96 driver is because it caused the computer to freeze sometimes when playing youtube videos an it was common to many people.

But I did try installing it anyway to see if all goes well. So this is not a hardware issue I presume?

Do you guys need the memory.dmp file?

Quote   Quote: Originally Posted by cluberti View Post
Actually, this looks 100% like a Windows 7 bug I hit with an nvidia card during the SP1 beta, and it's been fixed in builds since late April. It's not a driver issue, if that's the case, it's a win32k bug in win32k!GreSfmCloseCompositorRef where a pointer it has is NULL if I am remembering correctly - installing a May build of SP1 fixed it on both machines with the issue, so given this stack is exactly like both of mine, and it's not an SP1 (beta) build of win32k, I'd say wait for SP1 and it'll be fixed, or backup your system and install the beta to see if it works for you as well (this was indeed a bug).
So this is an issue for everyone?
It would be the first time I have seen such a bug, if it exists.
My System SpecsSystem Spec
24 Aug 2010   #6
kevindd992002

Windows 7 Ultimate x6
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Quote   Quote: Originally Posted by kevindd992002 View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
I wonder if your nVidia drivers caused it. Install the latest ones here: Drivers - Download NVIDIA Drivers

To be honest, I wouldn't stress about it too much, if it's only a single BSOD. We may never know if it worked or not, or go for a week or 2 without a crash.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 24 10:34:38.530 2010 (UTC - 4:00)
System Uptime: 0 days 15:01:25.607
BugCheck 3B, {c0000005, fffff96000104377, fffff88007bb2070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Hmmm. The only reason I did not install the latest 258.96 driver is because it caused the computer to freeze sometimes when playing youtube videos an it was common to many people.

But I did try installing it anyway to see if all goes well. So this is not a hardware issue I presume?

Do you guys need the memory.dmp file?

Quote   Quote: Originally Posted by cluberti View Post
Actually, this looks 100% like a Windows 7 bug I hit with an nvidia card during the SP1 beta, and it's been fixed in builds since late April. It's not a driver issue, if that's the case, it's a win32k bug in win32k!GreSfmCloseCompositorRef where a pointer it has is NULL if I am remembering correctly - installing a May build of SP1 fixed it on both machines with the issue, so given this stack is exactly like both of mine, and it's not an SP1 (beta) build of win32k, I'd say wait for SP1 and it'll be fixed, or backup your system and install the beta to see if it works for you as well (this was indeed a bug).
So this is an issue for everyone?
It would be the first time I have seen such a bug, if it exists.
Could dwm.exe even be the culprit for this?
My System SpecsSystem Spec
24 Aug 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kevindd992002 View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
Quote   Quote: Originally Posted by kevindd992002 View Post

Hmmm. The only reason I did not install the latest 258.96 driver is because it caused the computer to freeze sometimes when playing youtube videos an it was common to many people.

But I did try installing it anyway to see if all goes well. So this is not a hardware issue I presume?

Do you guys need the memory.dmp file?



So this is an issue for everyone?
It would be the first time I have seen such a bug, if it exists.
Could dwm.exe even be the culprit for this?

Probably not. I did notice that there is a memory exception in the first bug parameter. I would there for recommend you running memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Let us know the results

Ken
My System SpecsSystem Spec
24 Aug 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Possible, but doubtful. That is the Desktop Window Manager, a Microsoft file. More than likely, something else cause it to fail.
My System SpecsSystem Spec
24 Aug 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Possible, but doubtful. That is the Desktop Window Manager, a Microsoft file. More than likely, something else cause it to fail.
Specifically GPU/Drivers.
My System SpecsSystem Spec
24 Aug 2010   #10
kevindd992002

Windows 7 Ultimate x6
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by kevindd992002 View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
It would be the first time I have seen such a bug, if it exists.
Could dwm.exe even be the culprit for this?

Probably not. I did notice that there is a memory exception in the first bug parameter. I would there for recommend you running memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Let us know the results

Ken
From the first day I got this computer, I already ran both Memtest86 and Memtest86+ each with 24 hrs duration and they are completely error-free. So I think there is nothing wrong with my RAM. What could cause that memory exception?
My System SpecsSystem Spec
Reply

 Win7 x64 BSOD SYSTEM_SERVICE_EXCEPTION win32k.sys




Thread Tools





Similar help and support threads
Thread Forum
Frequent BSOD at random times 0x3b SYSTEM_SERVICE_EXCEPTION win32k.sys
This week i got alot of BSODs at random times, they all have the same error which is 0x3b SYSTEM_SERVICE_EXCEPTION. I ran chkdsk and memtest86+ but they found no errors. My memory runs at 1.65V 1600mhz, is it the problem? Specs: Intel core i5 4670k 8 GB RAM Kingston HyperX KHX1600C9D3K2/8GX...
BSOD Help and Support
BSOD System_Service_Exception win32k.sys
BSOD System_Service_Exception win32k.sys Seemingly random BSOD. Doesn't happen while playing games, usually when Im messing around on the desktop and browsing, and sometimes when the display is turning back on from a period of inactivity. I've tried catalyst drivers versions 13.4, 13.9 and...
BSOD Help and Support
BSOD: SYSTEM_SERVICE_EXCEPTION / win32k.sys / PFN_LIST_CORRUPT
Is Windows 7 . . . - x86 (32-bit) or x64 ? 64 Bit - the original installed OS on the system? Yes - an OEM or full retail version? OEM - What is the age of system (hardware)? -- 2 months - What is the age of OS installation (have you re-installed the OS?) -- 5 times, most recent was two...
BSOD Help and Support
Win7 x64 - SYSTEM_SERVICE_EXCEPTION win32k.dll / cdd.dll
Hey guys... I get really randomly bluescreens - mostly if I try to ALT+TAB from games or if I try to exit them. The last one occured after exiting a game named APB - All Points Bulletin. I've already analyzed the last dump - hopefully you can help me figure out what's the exactly problem. ...
BSOD Help and Support
System_Service_Exception Win32k.sys random BSOD
Hey guys I reformatted about 2 weeks ago to try and get rid of this BSOD and now it is back for some reason. I ran memtest for 6 hours and all passes. OS - 64bit Ultimate Windows 7 Installed for - 2 Weeks Hardware Age - 3 Months
BSOD Help and Support
BSOD win32k.sys Win7 64-Bit
After going through SDk7.1 and trying to read the dump files myself using winDBG etc. I'm getting a little frustrated so I think if I ask for some help I won't feel bad about being able to read those things cause I really can't atm. Although I know I'm on the right track. :confused: I'm getting...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 20:43.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App