Windows 7: Random explorer.exe crashes.

Cronnix · 24 Aug 2010

Hey all.. I've lately been getting completely random from my point of view crashes of explorer.exe. I get the message that it stopped working, that windows is looking for a solution and then restarting it. Crashes can happen any time, when I am watching a movie or when Im browsing the net. This evening I even had non stop chained crashes till I rebooted my PC.

In Event Viewer I get the following report on the crash:

Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Exception code: 0xc000041d
Fault offset: 0x000000000002cc2b
Faulting process id: 0xd78
Faulting application start time: 0x01cb43c46ada1938
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\Explorer.EXE
Report Id: 3320c078-afe6-11df-ae32-90e6bab95bf2

Any ideas on what may be causing this, or how to fix it? I have no clue what program I installed that started this problem. Running windows 7 64bit.

reventon · 24 Aug 2010

Hi,

Please follow these instructions: http://www.sevenforums.com/crashes-d...tructions.html

Attach the .zip file to your next post in this thread.

Regards,
Reventon

Cronnix · 24 Aug 2010

Quote: Originally Posted by reventon

Hi,

Please follow these instructions: http://www.sevenforums.com/crashes-d...tructions.html

Attach the .zip file to your next post in this thread.

Regards,
Reventon

Greetings, attached the results below.

reventon · 24 Aug 2010

Hi,

You have actually had at least one BSOD - so we will deal with that first as we get more information when a BSOD happens than with any other type of error.

The minidump blames KernExplorer64.sys - part of AdAware. Remove AdAware immediately.

Also, it would be a good idea to run a memtest sooner rather than later just incase faulty RAM is the cause.

Quote:

Memtest - Instructions:

Download the ISO (or the .exe for USB drives) from here Memtest86+ - Advanced Memory Diagnostic Tool

Then (if you have chosen the ISO) burn the ISO using IsoRecorder: ISO Recorder v3 Download (How to use IsoRecorder)

Boot from the CD/USB and run the test (at least 7 passes per test) with only one stick of RAM in place at a time.

It is a time consuming process but it is the only way to be sure it isn't a RAM fault.

For your final test, run the test with all the RAM in place.

Regards,
Reventon

BUGCHECK SUMMARY

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Aug 23 14:45:20.312 2010 (GMT+12)
System Uptime: 2 days 7:53:23.279
BugCheck 50, {fffffa800c12bc88, 0, fffff88007c98794, 0}
*** WARNING: Unable to verify timestamp for KernExplorer64.sys
*** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
Probably caused by : KernExplorer64.sys ( KernExplorer64+1794 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  AAWService.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`

Cronnix · 25 Aug 2010

Thank you for telling me what the cause of that BSOD was AdAware, I removed it. However I would like to skip the memtest due to me being on laptop, it would indeed be a very time consuming process to test one stick at a time and I never opened up a laptop before.

However the explorer crashes are really getting annoying, sometimes it's few in row.. It could not be because of faulty ram, could it?

besweeet · 25 Aug 2010

I've been having the same problem over the past week. I just cannot find any sort of test. It seems like the others who are having this same exact problem has been having the problem start sometime in mid-August. Maybe a bad Microsoft update or something? I don't think it's our hardware.

It's not any of our running processes. I can run with all third-party processes off and it'll still happen. I've narrowed it down to a service, but I don't exactly know which one it is. I can turn all of my services off, and this problem won't happen. I don't feel like going through every single service to figure out which one it is.

UPDATE: The person here http://social.answers.microsoft.com/...1-b67a49dad57a says that they solved the problem by running SFC /scannow (with admin privileges, or course). I'm doing that now.

besweeet · 25 Aug 2010

It looks like running sfc /scannow fixed the problem, and things seem to be running slightly faster. Just glad this stupid problem was fixed. It DID disable my MacBook Pro's trackpad, so I have to try and figure out how to fix that.

Cronnix · 25 Aug 2010

Quote: Originally Posted by besweeet

It looks like running sfc /scannow fixed the problem, and things seem to be running slightly faster. Just glad this stupid problem was fixed. It DID disable my MacBook Pro's trackpad, so I have to try and figure out how to fix that.

Thanks, I will give that a try! And yes, it just started recently in august after some update now when you say it.

reventon · 25 Aug 2010

Yes, sfc /scannow is a good idea.

The memtest can be run with all sticks in place, it is just preferrable to run it with one in place at a time.

Capt.Jack Sparrow · 25 Aug 2010

Hello,

Check this article Troubleshooting Explorer.exe Crashing Issues

- Captain

Windows 7: Random explorer.exe crashes.

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