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Windows 7: Explorer randomly crashing and restarting

24 Aug 2010   #1

Windows 7 Ultimate x64
 
 
Explorer randomly crashing and restarting

Hi everyone, I'm new here and I've been having some problems with explorer crashing. I've searched all over the net including various forums and while I've found cases similar to mine none of them are quite like it. For instance, explorer will crash and ask for me to restart it randomly. It's not the right-click crash like some have had, I've checked my registry for a machine throttling string that caused some people crashes, but mine will just happen out of the blue, usually (but not always) when I have an explorer window open.

The crash itself doesn't effect much. All my programs will continue to run as normal so it's not a huge deal, it's just annoying as it will happen sporadically throughout the day. I've ran various spyware, malware, and virus scans all to no avail and I've even used a registry cleaner. I've also tried running sfc /scannow in the command prompt as an administrator. I've rebooted several times since and it still happens. I can't reproduce it, it just happens out of nowhere, but here's the error.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdfe0
Exception Code: c000041d
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e12d
Additional Information 2: e12d26ab2732657535745199cea41163
Additional Information 3: a32f
Additional Information 4: a32f232fedb61d8e7cc9d1df13a1cb23


If anyone can help it'd be greatly appreciated. I'm just not sure where to go from here and I'm trying my hardest not to have to do a fresh install as I really don't have the time for that right now :/

EDIT: I suppose it might help mentioning that all my windows updates are up-to-date and I don't have any driver issues (that I'm aware of).


My System SpecsSystem Spec
.

24 Aug 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jordann View Post
Hi everyone, I'm new here and I've been having some problems with explorer crashing. I've searched all over the net including various forums and while I've found cases similar to mine none of them are quite like it. For instance, explorer will crash and ask for me to restart it randomly. It's not the right-click crash like some have had, I've checked my registry for a machine throttling string that caused some people crashes, but mine will just happen out of the blue, usually (but not always) when I have an explorer window open.

The crash itself doesn't effect much. All my programs will continue to run as normal so it's not a huge deal, it's just annoying as it will happen sporadically throughout the day. I've ran various spyware, malware, and virus scans all to no avail and I've even used a registry cleaner. I've also tried running sfc /scannow in the command prompt as an administrator as well. I've rebooted several times since and it still happens. I can't reproduce it, it just happens out of nowhere, but here's the error.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdfe0
Exception Code: c000041d
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e12d
Additional Information 2: e12d26ab2732657535745199cea41163
Additional Information 3: a32f
Additional Information 4: a32f232fedb61d8e7cc9d1df13a1cb23


If anyone can help it'd be greatly appreciated. I'm just not sure where to go from here and I'm trying my hardest not to have to do a fresh install as I really don't have the time for that right now :/


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Let us know if you need help with any of this.

Ken
My System SpecsSystem Spec
24 Aug 2010   #3

Windows 7 Ultimate x64
 
 

Hi Ken, I checked the event viewer and here's what I found. It looks very similar to what I posted earlier.

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2010-08-25T01:58:27.000000000Z

EventRecordID 6315

Channel Application

Computer Jordan

Security


- EventData

Explorer.EXE
6.1.7600.16450
4aebab8d
KERNELBASE.dll
6.1.7600.16385
4a5bdfe0
c000041d
000000000000aa7d
11bc
01cb43f7698f9151
C:\Windows\Explorer.EXE
C:\Windows\system32\KERNELBASE.dll
4012397b-afec-11df-8895-6cf04900a260

===========================
And here's what was in the other box:

Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
Exception code: 0xc000041d
Fault offset: 0x000000000000aa7d
Faulting process id: 0x11bc
Faulting application start time: 0x01cb43f7698f9151
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 4012397b-afec-11df-8895-6cf04900a260


EDIT: Here's a screen shot of the event viewer.
My System SpecsSystem Spec
.


24 Apr 2012   #4

Windows 7 Ultimate 32bit
 
 
in my guess

system crashing incidentally when we dealing with large text for file name of folder name

please check it once...
My System SpecsSystem Spec
Reply

 Explorer randomly crashing and restarting




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