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| 24 Aug 2010 | #1 |
| | Computer restarting minidump analysis Hello, We have a computer a client brought in which is restarting a lot particularly when they connect to their network. Looking at the windows logs chkdsk was running a lot and things were getting corrupt a lot as it had to restore the registry several times and adobe files were corrupt etc. Specs: E7500 2.93GHz CPU GA-EG41MFT-US2H MB 4GB DDR3-1066 RAM Windows 7 Pro 64bit Anyway they said they ran the windows 7 memory diagnostic and found that one of the sticks was faulty. They however are not sure if the stick was changed or put back into the system. We ran the same test several times and it came up with no problems. We ran memtest86+ overnight and it had 11 passes with no problems. Did surface scans of the HDD and no problems. Ran a burnin test with full load on everything for 2 days an no problem. Then today we just boot it up and some monitoring software they have was not responding and the system eventually bluescreened and reset. Upon rebooting and running chkdsk the same thing happened after saying so and so was corrupt and to run chkdsk again. now afte the 3rd boot and chkdsk it has booted fine and shows no problem. Attached are the minidump files with most of them saying it is memory corruption but then saying it is a driver fault. Is the problem the drivers or .exe files it is mentioning or is it the RAM which is causing the corruption even though all tests on it pass? Running more tests on the RAM but still can not find an issue with it. Last edited by ozuser; 24 Aug 2010 at 10:45 PM.. Reason: ram typo |
My System Specs | |
| 25 Aug 2010 | #2 |
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Quote: Originally Posted by ozuser  Hello, We have a computer a client brought in which is restarting a lot particularly when they connect to their network. Looking at the windows logs chkdsk was running a lot and things were getting corrupt a lot as it had to restore the registry several times and adobe files were corrupt etc. Specs: E7500 2.93GHz CPU GA-EG41MFT-US2H MB 4GB DDR3-1066 RAM Windows 7 Pro 64bit Anyway they said they ran the windows 7 memory diagnostic and found that one of the sticks was faulty. They however are not sure if the stick was changed or put back into the system. We ran the same test several times and it came up with no problems. We ran memtest86+ overnight and it had 11 passes with no problems. Did surface scans of the HDD and no problems. Ran a burnin test with full load on everything for 2 days an no problem. Then today we just boot it up and some monitoring software they have was not responding and the system eventually bluescreened and reset. Upon rebooting and running chkdsk the same thing happened after saying so and so was corrupt and to run chkdsk again. now afte the 3rd boot and chkdsk it has booted fine and shows no problem. Attached are the minidump files with most of them saying it is memory corruption but then saying it is a driver fault. Is the problem the drivers or .exe files it is mentioning or is it the RAM which is causing the corruption even though all tests on it pass? Running more tests on the RAM but still can not find an issue with it. At least 10 of 17 DMP's point to memory. It can be bad memory, or a bad mobo slot. I would test each individual stick for 5-7 passes with memtest. I would also test each mobo slot with known good ram. There is no correlation between uptime, and chronology. Let us know if you need further assistance. ken Code: 080610-26707-01.dmp 8/6/2010 09:10:21 IRQL_NOT_LESS_OR_EQUAL 0x0000000a fffff683`ff7fda68 00000000`00000000 00000000`00000000 fffff800`030a3957 Ntfs.sys Ntfs.sys+e5d3 x64 C:\Users\K\Desktop\New folder\080610-26707-01.dmp 2 15 7600 081010-26816-01.dmp 8/10/2010 10:00:40 BAD_POOL_HEADER 0x00000019 00000000`00000022 00000000`01000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70600 x64 C:\Users\K\Desktop\New folder\081010-26816-01.dmp 2 15 7600 082010-32292-01.dmp 8/20/2010 11:25:19 MEMORY_MANAGEMENT 0x0000001a 00000000`00000403 fffff680`000601d8 da600000`11243867 fffff680`000c059a ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082010-32292-01.dmp 2 15 7600 082310-31543-01.dmp 8/23/2010 11:35:17 MEMORY_MANAGEMENT 0x0000001a 00000000`00005003 fffff700`01080000 00000000`00000376 00000378`010006ec ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082310-31543-01.dmp 2 15 7600 081010-18517-01.dmp 8/10/2010 09:15:44 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`050c401b fffff880`026f6f10 00000000`00000000 nvlddmkm.sys nvlddmkm.sys+81c01b x64 C:\Users\K\Desktop\New folder\081010-18517-01.dmp 2 15 7600 081010-24008-01.dmp 8/10/2010 10:17:25 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`033829e6 fffff880`026defd0 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70600 x64 C:\Users\K\Desktop\New folder\081010-24008-01.dmp 2 15 7600 081610-22682-01.dmp 8/16/2010 09:09:38 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`03389a4a fffff880`08a37c30 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\081610-22682-01.dmp 2 15 7600 081010-18454-01.dmp 8/10/2010 09:18:40 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`0006b9fc 00000000`00000002 00000000`0006b865 ks.sys ks.sys+24f12 x64 C:\Users\K\Desktop\New folder\081010-18454-01.dmp 2 15 7600 081010-24554-01.dmp 8/10/2010 10:04:43 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`00047f16 00000000`00000002 00000000`00046f55 ntoskrnl.exe ntoskrnl.exe+70600 x64 C:\Users\K\Desktop\New folder\081010-24554-01.dmp 2 15 7600 082010-22698-01.dmp 8/20/2010 11:43:07 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`00099f44 00000000`00000002 00000000`00099f43 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082010-22698-01.dmp 2 15 7600 082010-26442-01.dmp 8/20/2010 12:02:55 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`001094b7 00000000`00000002 00000000`001094f6 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082010-26442-01.dmp 2 15 7600 082010-22666-01.dmp 8/20/2010 12:20:28 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`0009b7e9 00000000`00000002 00000000`0009aaa8 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082010-22666-01.dmp 2 15 7600 082010-33321-01.dmp 8/20/2010 12:51:34 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`00001ca3 00000000`00000002 00000000`0006e1e7 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082010-33321-01.dmp 2 15 7600 082510-34445-01.dmp 8/25/2010 09:19:49 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`0007f157 00000000`00000002 00000000`0007fbd6 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082510-34445-01.dmp 2 15 7600 081010-24897-01.dmp 8/10/2010 09:26:50 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffa80`05431bb0 00000000`00000001 fffff800`0307e7c4 00000000`00000002 fltmgr.sys fltmgr.sys+234a2 x64 C:\Users\K\Desktop\New folder\081010-24897-01.dmp 2 15 7600 081010-21684-01.dmp 8/10/2010 10:02:52 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff8a0`0316b580 00000000`00000000 fffff800`031b200e 00000000`00000002 ntoskrnl.exe ntoskrnl.exe+70600 x64 C:\Users\K\Desktop\New folder\081010-21684-01.dmp 2 15 7600 082010-22916-01.dmp 8/20/2010 11:53:18 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff8a0`07cbd470 00000000`00000000 fffff880`01231821 00000000`00000002 ntoskrnl.exe ntoskrnl.exe+70740 x64 C:\Users\K\Desktop\New folder\082010-22916-01.dmp 2 15 7600 |
| My System Specs |
| 25 Aug 2010 | #3 |
| | Follow the advice given by Ken as always it is right on target. Here are some instructions to help with the memory test RAM - Test with Memtest86+ |
| My System Specs |
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