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Windows 7: Computer restarting minidump analysis


24 Aug 2010   #1

Windows 7 Pro 64bit
 
 
Computer restarting minidump analysis

Hello,

We have a computer a client brought in which is restarting a lot particularly when they connect to their network. Looking at the windows logs chkdsk was running a lot and things were getting corrupt a lot as it had to restore the registry several times and adobe files were corrupt etc.

Specs:
E7500 2.93GHz CPU
GA-EG41MFT-US2H MB
4GB DDR3-1066 RAM
Windows 7 Pro 64bit

Anyway they said they ran the windows 7 memory diagnostic and found that one of the sticks was faulty. They however are not sure if the stick was changed or put back into the system. We ran the same test several times and it came up with no problems. We ran memtest86+ overnight and it had 11 passes with no problems. Did surface scans of the HDD and no problems. Ran a burnin test with full load on everything for 2 days an no problem.

Then today we just boot it up and some monitoring software they have was not responding and the system eventually bluescreened and reset. Upon rebooting and running chkdsk the same thing happened after saying so and so was corrupt and to run chkdsk again. now afte the 3rd boot and chkdsk it has booted fine and shows no problem.

Attached are the minidump files with most of them saying it is memory corruption but then saying it is a driver fault. Is the problem the drivers or .exe files it is mentioning or is it the RAM which is causing the corruption even though all tests on it pass?

Running more tests on the RAM but still can not find an issue with it.


My System SpecsSystem Spec
.

25 Aug 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ozuser View Post
Hello,

We have a computer a client brought in which is restarting a lot particularly when they connect to their network. Looking at the windows logs chkdsk was running a lot and things were getting corrupt a lot as it had to restore the registry several times and adobe files were corrupt etc.

Specs:
E7500 2.93GHz CPU
GA-EG41MFT-US2H MB
4GB DDR3-1066 RAM
Windows 7 Pro 64bit

Anyway they said they ran the windows 7 memory diagnostic and found that one of the sticks was faulty. They however are not sure if the stick was changed or put back into the system. We ran the same test several times and it came up with no problems. We ran memtest86+ overnight and it had 11 passes with no problems. Did surface scans of the HDD and no problems. Ran a burnin test with full load on everything for 2 days an no problem.

Then today we just boot it up and some monitoring software they have was not responding and the system eventually bluescreened and reset. Upon rebooting and running chkdsk the same thing happened after saying so and so was corrupt and to run chkdsk again. now afte the 3rd boot and chkdsk it has booted fine and shows no problem.

Attached are the minidump files with most of them saying it is memory corruption but then saying it is a driver fault. Is the problem the drivers or .exe files it is mentioning or is it the RAM which is causing the corruption even though all tests on it pass?

Running more tests on the RAM but still can not find an issue with it.

At least 10 of 17 DMP's point to memory. It can be bad memory, or a bad mobo slot. I would test each individual stick for 5-7 passes with memtest. I would also test each mobo slot with known good ram.

There is no correlation between uptime, and chronology.


Let us know if you need further assistance.

ken





Code:
080610-26707-01.dmp    8/6/2010 09:10:21    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff683`ff7fda68    00000000`00000000    00000000`00000000    fffff800`030a3957    Ntfs.sys    Ntfs.sys+e5d3                    x64        C:\Users\K\Desktop\New folder\080610-26707-01.dmp    2    15    7600    
081010-26816-01.dmp    8/10/2010 10:00:40    BAD_POOL_HEADER    0x00000019    00000000`00000022    00000000`01000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder\081010-26816-01.dmp    2    15    7600    
082010-32292-01.dmp    8/20/2010 11:25:19    MEMORY_MANAGEMENT    0x0000001a    00000000`00000403    fffff680`000601d8    da600000`11243867    fffff680`000c059a    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082010-32292-01.dmp    2    15    7600    
082310-31543-01.dmp    8/23/2010 11:35:17    MEMORY_MANAGEMENT    0x0000001a    00000000`00005003    fffff700`01080000    00000000`00000376    00000378`010006ec    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082310-31543-01.dmp    2    15    7600    
081010-18517-01.dmp    8/10/2010 09:15:44    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`050c401b    fffff880`026f6f10    00000000`00000000    nvlddmkm.sys    nvlddmkm.sys+81c01b                    x64        C:\Users\K\Desktop\New folder\081010-18517-01.dmp    2    15    7600    
081010-24008-01.dmp    8/10/2010 10:17:25    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`033829e6    fffff880`026defd0    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder\081010-24008-01.dmp    2    15    7600    
081610-22682-01.dmp    8/16/2010 09:09:38    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`03389a4a    fffff880`08a37c30    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\081610-22682-01.dmp    2    15    7600    
081010-18454-01.dmp    8/10/2010 09:18:40    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`0006b9fc    00000000`00000002    00000000`0006b865    ks.sys    ks.sys+24f12                    x64        C:\Users\K\Desktop\New folder\081010-18454-01.dmp    2    15    7600    
081010-24554-01.dmp    8/10/2010 10:04:43    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`00047f16    00000000`00000002    00000000`00046f55    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder\081010-24554-01.dmp    2    15    7600    
082010-22698-01.dmp    8/20/2010 11:43:07    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`00099f44    00000000`00000002    00000000`00099f43    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082010-22698-01.dmp    2    15    7600    
082010-26442-01.dmp    8/20/2010 12:02:55    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`001094b7    00000000`00000002    00000000`001094f6    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082010-26442-01.dmp    2    15    7600    
082010-22666-01.dmp    8/20/2010 12:20:28    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`0009b7e9    00000000`00000002    00000000`0009aaa8    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082010-22666-01.dmp    2    15    7600    
082010-33321-01.dmp    8/20/2010 12:51:34    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`00001ca3    00000000`00000002    00000000`0006e1e7    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082010-33321-01.dmp    2    15    7600    
082510-34445-01.dmp    8/25/2010 09:19:49    PFN_LIST_CORRUPT    0x0000004e    00000000`00000099    00000000`0007f157    00000000`00000002    00000000`0007fbd6    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082510-34445-01.dmp    2    15    7600    
081010-24897-01.dmp    8/10/2010 09:26:50    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`05431bb0    00000000`00000001    fffff800`0307e7c4    00000000`00000002    fltmgr.sys    fltmgr.sys+234a2                    x64        C:\Users\K\Desktop\New folder\081010-24897-01.dmp    2    15    7600    
081010-21684-01.dmp    8/10/2010 10:02:52    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff8a0`0316b580    00000000`00000000    fffff800`031b200e    00000000`00000002    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder\081010-21684-01.dmp    2    15    7600    
082010-22916-01.dmp    8/20/2010 11:53:18    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff8a0`07cbd470    00000000`00000000    fffff880`01231821    00000000`00000002    ntoskrnl.exe    ntoskrnl.exe+70740                    x64        C:\Users\K\Desktop\New folder\082010-22916-01.dmp    2    15    7600
My System SpecsSystem Spec
25 Aug 2010   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Follow the advice given by Ken as always it is right on target. Here are some instructions to help with the memory test

RAM - Test with Memtest86+
My System SpecsSystem Spec
.


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 Computer restarting minidump analysis




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