Frequent BSOD Almost Daily, Help.

Eggowaffles · 25 Aug 2010

Hi, I just recently bought a brand new laptop pre-installed and set up with Windows 7 Home Premium 64bit, and I am having problems with it. The laptop is a Lenovo Ideapad Y560 with an i7 processor, 4 gigs of ram, and a ATI Mobility Radeon HD 5730 for graphics. It seems to blue screen several times a day, and I just don't know what the problem might be. If anyone could help me out that would be appreciated. It is no more then a few weeks old, and it is running on the pre-installed windows 7, and I have uploaded the requested files along with this post.

zigzag3143 · 25 Aug 2010

Eggowaffles said:

Hi, I just recently bought a brand new laptop pre-installed and set up with Windows 7 Home Premium 64bit, and I am having problems with it. The laptop is a Lenovo Ideapad Y560 with an i7 processor, 4 gigs of ram, and a ATI Mobility Radeon HD 5730 for graphics. It seems to blue screen several times a day, and I just don't know what the problem might be. If anyone could help me out that would be appreciated. It is no more then a few weeks old, and it is running on the pre-installed windows 7, and I have uploaded the requested files along with this post.

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

Eggowaffles · 25 Aug 2010

Attachment 93111

Eggowaffles · 25 Aug 2010

Yea sorry my mistake I thought I attached the files, there they are.

Jonathan_King · 25 Aug 2010

I wonder if AVG is causing the problem. Please remove it with this tool: http://download.avg.com/filedir/util...removerx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Your ATI drivers were blamed by one dump, so please update them to the latest version here: Graphics Drivers & Software

ZoneAlarm is another major suspicion. Please remove it with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

Reset the Windows firewall instead. Open an elevated command prompt and enter netsh firewall reset.

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Aug 18 16:01:45.233 2010 (GMT-4)
System Uptime: 0 days 12:33:59.059
BugCheck 116, {fffffa80041c84e0, fffff88001606024, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6024 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Aug 18 16:12:59.764 2010 (GMT-4)
System Uptime: 0 days 0:01:41.590
BugCheck 7F, {8, 80050031, 6f8, fffff8000303fec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Aug 19 01:04:24.142 2010 (GMT-4)
System Uptime: 0 days 0:37:10.968
BugCheck 7F, {8, 80050031, 6f8, fffff8000304fec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Aug 18 00:20:58.317 2010 (GMT-4)
System Uptime: 0 days 0:27:11.143
BugCheck 7F, {8, 80050031, 6f8, fffff8000303aec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 13 06:27:32.039 2010 (GMT-4)
System Uptime: 0 days 0:53:30.865
BugCheck 7F, {8, 80050031, 6f8, fffff80003051ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 24 23:30:00.626 2010 (GMT-4)
System Uptime: 0 days 5:23:13.452
BugCheck 7F, {8, 80050031, 6f8, fffff80003249ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Aug 23 19:26:37.266 2010 (GMT-4)
System Uptime: 0 days 0:20:02.076
BugCheck 7F, {8, 80050031, 6f8, fffff80003255ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 21 05:09:21.812 2010 (GMT-4)
System Uptime: 0 days 0:36:55.638
BugCheck 7F, {8, 80050031, 6f8, fffff80003282ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Eggowaffles · 26 Aug 2010

Alright, I have uninstalled the programs and made sure I had the latest drivers. So far I have not noticed any issues, but I will need to use it over time and see if it stays fixed. Thank you for the help for now and I will keep you updated if anything new happens.