BSOD when restarting from sleep


  1. Posts : 9
    Windows 7 Ultimate 32 bit
       #1

    BSOD when restarting from sleep


    Hi I need some help please. Whenever I restart from sleep I always get a blue screen. I have stopped using the sleep button but it's kind of annoying and inconvenient. I'm attaching the blue screen info per the instructions I saw on another thread, but I'm not sure it worked properly as I really don't know what I doing!

    Please help!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    bigdude said:
    Hi I need some help please. Whenever I restart from sleep I always get a blue screen. I have stopped using the sleep button but it's kind of annoying and inconvenient. I'm attaching the blue screen info per the instructions I saw on another thread, but I'm not sure it worked properly as I really don't know what I doing!

    Please help!

    Did you purchase your win 7 or download it? we are having problems analyzing it because it has files that are different sizes and dates.


    Ken
      My Computer


  3. Posts : 9
    Windows 7 Ultimate 32 bit
    Thread Starter
       #3

    I updated from window Vista32 bit to Windows 7 Ultimate 32 bit (Upgrade)
    Thanks
      My Computer


  4. Posts : 9
    Windows 7 Ultimate 32 bit
    Thread Starter
       #4

    From purchased disc.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    From experience, I can say that Semantec has caused such issues at you are having.

    Please remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    Install MSE instead: http://www.microsoft.com/security_essentials

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\_jcgriff2_\dbug\__Kernel__\082510-39827-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0x8341a000 PsLoadedModuleList = 0x83562810
    Debug session time: Wed Aug 25 04:43:23.862 2010 (UTC - 4:00)
    System Uptime: 0 days 2:29:34.000
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................................................
    Loading User Symbols
    Loading unloaded module list
    .........
    2: kd> !analyze -v;lmtsmn;.bugcheck;.logclose;q
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PROCESS_HAS_LOCKED_PAGES (76)
    Caused by a driver not cleaning up correctly after an I/O.
    Arguments:
    Arg1: 00000000, Locked memory pages found in process being terminated.
    Arg2: 865df310, Process address.
    Arg3: 00000002, Number of locked pages.
    Arg4: 00000000, Pointer to driver stacks (if enabled) or 0 if not.
        Issue a !search over all of physical memory for the current process pointer.
        This will yield at least one MDL which points to it.  Then do another !search
        for each MDL found, this will yield the IRP(s) that point to it, revealing
        which driver is leaking the pages.
        Otherwise, set HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory
        Management\TrackLockedPages to a DWORD 1 value and reboot.  Then the system
        will save stack traces so the guilty driver can be easily identified.
        When you enable this flag, if the driver commits the error again you will
        see a different bugcheck - DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS (0xCB) -
        which can identify the offending driver(s).
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  WerFault.exe
    
    DEFAULT_BUCKET_ID:  DRIVER_FAULT_0x76
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x76
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 8368d2ef to 834f6d10
    
    STACK_TEXT:  
    b413bbcc 8368d2ef 00000076 00000000 865df310 nt!KeBugCheckEx+0x1e
    b413bbf0 8368a2f7 85f0bf78 865df2f8 00000000 nt!MmDeleteProcessAddressSpace+0x50
    b413bc24 8363b788 865df310 865df310 865df2f8 nt!PspProcessDelete+0x15d
    b413bc3c 83482f60 00000000 11b830d1 8aa14000 nt!ObpRemoveObjectRoutine+0x59
    b413bc50 83482ed0 865df310 834d906e 00000002 nt!ObfDereferenceObjectWithTag+0x88
    b413bc58 834d906e 00000002 b413bcc0 83695718 nt!ObfDereferenceObject+0xd
    b413bc64 83695718 00000000 c000009a 8354e7c0 nt!MmFreeAccessPfnBuffer+0x27
    b413bcc0 836953cd 00000000 8b445938 00000000 nt!PfpFlushBuffers+0x2ba
    b413bd50 836286d3 8354e7c0 9a0052ca 00000000 nt!PfTLoggingWorker+0xaa
    b413bd90 834da0f9 8369531d 8354e7c0 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MmDeleteProcessAddressSpace+50
    8368d2ef cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!MmDeleteProcessAddressSpace+50
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c3fac
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  0x76_WerFault.exe_nt!MmDeleteProcessAddressSpace+50
    
    BUCKET_ID:  0x76_WerFault.exe_nt!MmDeleteProcessAddressSpace+50
    
    Followup: MachineOwner
    ---------
    
    start    end        module name
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    99bf5000 99bf6700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
    93579000 93588000   usbehci  usbehci.sys  Fri Oct 23 23:58:55 2009 (4AE27B7F)
    9463a000 9467e000   usbhub   usbhub.sys   Sat Oct 24 00:00:05 2009 (4AE27BC5)
    93524000 9352e000   usbohci  usbohci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
    9352e000 93579000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
    8c2cf000 8c2da000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
    91704000 91710000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
    91710000 91731000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
    8cba5000 8cbae000   vmstorfl vmstorfl.sys unavailable (00000000)
    8c2eb000 8c2fb000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
    8c2fb000 8c346000   volmgrx  volmgrx.sys  unavailable (00000000)
    8cbae000 8cbed000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
    922eb000 922fe000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
    91731000 9173e000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
    83b86000 83bf7000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
    8c23e000 8c24c000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
    922b7000 922be000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
    a2890000 a2ada000   win32k   win32k.sys   unavailable (00000000)
    8c294000 8c29d000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
    922ae000 922b7000   ws2ifsl  ws2ifsl.sys  Mon Jul 13 19:55:01 2009 (4A5BC955)
    a1d43000 a1d5d000   WudfPf   WudfPf.sys   Mon Jul 13 19:50:13 2009 (4A5BC835)
    
    Unloaded modules:
    a1d08000 a1d13000   mouhid.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000B000
    ae564000 ae578000   NAVENG.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00014000
    ae418000 ae564000   NAVEX15.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0014C000
    ca413000 ca47d000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0006A000
    a1600000 a1618000   parport.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00018000
    8c9d0000 8c9dd000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000D000
    91698000 916bd000   dump_CLASSPN
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00025000
    9162d000 91698000   dump_nvrd32.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0006B000
    916bd000 916ce000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00011000
    Bugcheck code 00000076
    Arguments 00000000 865df310 00000002 00000000
      My Computer


  6. Posts : 9
    Windows 7 Ultimate 32 bit
    Thread Starter
       #6

    Thanks Jonathan! I will check into the Semantec thing though I have been using it on another PC and laptop without problem. I did reduce the startup programs and that seems to have helped for now... Your attachment/code is impossible for me to understand as I'm kind of computer illiterate. Is there something specific I should be looking at?

    Thanks again for your help.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    No, I just post those logs for the interested. Also, fellow members of the BSOD Team can look at them and get a second opinion without having to run them for themselves.
      My Computer


 

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