Quote: Originally Posted by Rogerc
I had XP for years, no problems, then the mb crashed and burnt, bought new PC with Win 7 about 3 weeks ago, in which time it has crashed (frozen) at least 30 times!!! It has improved since and the problem now is that after starting I can almost guarantee it will freeze on the 1st thing I click on. After re-booting it might still do it again and need another start or it might be ok, if it runs ok it will be ok all day & night, how strange. I need expert advice as to what it might be, if I return it to the shop they will charge me saying my software is a problem!! Can anyone help please. No exotic software is on the PC, just regular stuff.
As you no doubt know by now freezing isnt usually caused by hardware. Freezes such as this are often caused by conflicts in software, too little ram, and many other things.
Several things you can try
1-run a system file check to verify and repair your system files
(type cmd in search>right click and run as admin>SFC /SCANNOW)
Let us know the results
2-check event viewer (type eventvwr in search). go to the windows log>application tab. Look for critical errors (they have red in the left hand column) that say app hang, app crash, or anything related to the problem.
When you find them note the event ID and source codes and tell us hat they are.
3-boot into safe mode (with networking). Does it still do it then? If not it is probably a software conflict.
4- go into device manager (type device manager in search). Are there any "unknown drivers
" with yellow question marks on them?
Let us know the answers