Blue screen in Lenovo Ideapad Y460


  1. abu
    Posts : 2
    Windows 7 64-bit
       #1

    Blue screen in Lenovo Ideapad Y460


    Hi,
    I bought this laptop 3 weeks ago. it's an intel i5 M520 with 4GB ram, 500gb hdd, ati radeon graphics, windows 7 64bit.

    It crashed 3 times so far, and everytime after an hour of using the laptop only in battery while using the integrated video card. I didnt try with ATI card to run on battery. But I always use ATI when I am using an external monitor while it is plugged and it never crashed then. It did not crash when i was switching the graphics card.

    I had to push down the power button to shut down as nothing was responding.
    Havent installed anything complicated other than phpeditor and ftp filezilla, mozilla, chrome.

    NOte that i reinstalled Windows to factory settings again using OneKey Recovery.
    And to my disappointment it happened again and Today instead of being frozen it went to blue screen and restarted auto. Here is what the windows problem solver showed. What should I do? Take it to a service center, i have warranty. Thanks a lot in advance for your help. I also attached the .dmp and .xml file in .zip format.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105
    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF880062CBC8B
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\062410-23540-01.dmp
    C:\Users\Sayem\AppData\Local\Temp\WER-70590-0.sysdata.xml
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      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and welcome Abu
    This is pretty straight foward, your BSOD was caused by your intel wifi driver, please download and install fresh copy of it
    Driver Removal and Reinstallation:
    Please do the following:
    - download a fresh copy of the latest Windows 7 version of the program for this driver from the Intel website (NOT from Windows Update or from the Update driver function in Device Manager). If there are no Windows 7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
    - uninstall the current version from your system
    - install the freshly downloaded version
    - check to see if you have any further BSOD's
    Code:
     
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.695\062410-23540-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`0300b000 PsLoadedModuleList = 0xfffff800`03248e50
    Debug session time: Fri Jun 25 03:49:51.267 2010 (UTC + 7:00)
    System Uptime: 0 days 6:58:48.085
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    ..................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {0, 2, 0, fffff880062cbc8b}
    Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys ( NETw5s64+fc8b )
    Followup: MachineOwner
    ---------
    ~Tuan
      My Computer


  3. abu
    Posts : 2
    Windows 7 64-bit
    Thread Starter
       #3

    Thanks a lot. I updated the driver. I'll update if it happens again. Thanks.

    Abu
      My Computer


  4. Posts : 1
    Windows 7 Home Basic x64
       #4

    Hi!

    I have pretty much the same problem. My laptop is also Y460, except for it has Core i3, 3 Gb RAM and 320 Gb HDD.

    I have 1 crash every 2 or 3 days. For some reson or other action center is unable to send dmp files for analysing, whereas it works properly when it comes to crashes of my applications. I think I have updated all the drivers, but the blue screen keeps on appearing. Win Debugger says that the problem may be caused by tcpip.sys, wininit.exe or ntoskrnl.exe.

    Please find attached the latest 10 dump files, I hope this would be enough to solve my problem. Thanks for help!
      My Computer


 

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