 | |
| |
| 25 Aug 2010 | #1 |
| | BSOD Crashes on HP Tablet.....Kinda lost here. I am new to this site and looking for any help I can find, I've been pulling my hair out for the last month!!!! Here's the rundown... This tablet PC has been crashing for the last few months, however I haven't been present during any of the incidents. The user is stating that it's been crashing about 1 to 2 times daily lately, and I'm sure they're starting to get frustrated with it. I will lay down the specs of the PC first then I will post all the crash files in a zip, I believe they're all related to the same problem but If there's something I'm missing I'd just like to provide all the info I can. SPECS Model: HP Pavillion tx2000 OS: Win 7 x86 RAM: 4GB Processor: AMD Turion X2 Dual Core Mobile RM-70 Display: ATI Radeon HD 3200 Here's a sample of one of the dump files... Quote: Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Minidump\082410-63102-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`8078ada4? Symbol search path is: .sympath SRV*C:\localsymbols*Symbol information Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16617.x86fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0x82e49000 PsLoadedModuleList = 0x82f91810 Debug session time: Tue Aug 24 18:02:03.272 2010 (UTC - 5:00) System Uptime: 0 days 11:45:59.371 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ .................................................. Loading User Symbols Loading unloaded module list ............... Download Fibre-Minidump.zip for free on uploading.com Thank you everyone!!! |
My System Specs | |
| 25 Aug 2010 | #2 |
| | 
Quote: Originally Posted by WiFibre  I am new to this site and looking for any help I can find, I've been pulling my hair out for the last month!!!! Here's the rundown... This tablet PC has been crashing for the last few months, however I haven't been present during any of the incidents. The user is stating that it's been crashing about 1 to 2 times daily lately, and I'm sure they're starting to get frustrated with it. I will lay down the specs of the PC first then I will post all the crash files in a zip, I believe they're all related to the same problem but If there's something I'm missing I'd just like to provide all the info I can. SPECS Model: HP Pavillion tx2000 OS: Win 7 x86 RAM: 4GB Processor: AMD Turion X2 Dual Core Mobile RM-70 Display: ATI Radeon HD 3200 Here's a sample of one of the dump files... Quote: Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Minidump\082410-63102-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`8078ada4? Symbol search path is: .sympath SRV*C:\localsymbols*Symbol information Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16617.x86fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0x82e49000 PsLoadedModuleList = 0x82f91810 Debug session time: Tue Aug 24 18:02:03.272 2010 (UTC - 5:00) System Uptime: 0 days 11:45:59.371 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ .................................................. Loading User Symbols Loading unloaded module list ............... Download Fibre-Minidump.zip for free on uploading.com Thank you everyone!!! These crashes are virtually identical. Every single on of them is a driver power state. That is a certain driver is not responding within the correct time. Atapi.sys is mentioned but I have a feeling it is your Symantec product causing all of these. I would do the following. First remove Symantec completely and replace with MSE for testing at least. Then run a system file check to verify and repair your atapi.sys. Atapi.sys can also be a virus so make sure you run MSE to check it. Run a system file check to verify and repair your system files. To do this type cmd in search, then right click to run as administrator, then SFC /SCANNOW Let us know the results from the report at the end. Ken Old drivers needing updates. Code: secdrv.SYS 0xb1549000 0xb1553000 0x0000a000 0x45080528 9/13/2006 09:18:32 SynTP.sys 0x9817d000 0x981ac100 0x0002f100 0x47ec4692 3/27/2008 21:14:58 SYMEVENT.SYS 0x90571000 0x90596000 0x00025000 0x483df97c 5/28/2008 20:31:56 RTKVHDA.sys 0xabc11000 0xabe1bfc0 0x0020afc0 0x4843c729 6/2/2008 06:10:49 SYMTDI.SYS 0x8a9c1000 0x8a9ee200 0x0002d200 0x48ab2a6c 8/19/2008 16:17:48 SYMREDRV.SYS 0xb2aa1000 0xb2aa6200 0x00005200 0x48ab2a8c 8/19/2008 16:18:20 SPBBCDrv.sys 0x92afa000 0x92b64000 0x0006a000 0x48c0c7a3 9/5/2008 01:46:11 teefer2.sys 0x92bb9000 0x92bef000 0x00036000 0x48f4f1d4 10/14/2008 15:24:04 SRTSP.SYS 0x8aba8000 0x8abf2000 0x0004a000 0x49811384 1/28/2009 22:25:08 SRTSPX.SYS 0x905aa000 0x905b3100 0x00009100 0x4981140a 1/28/2009 22:27:22 Rt86win7.sys 0x980b0000 0x980d5000 0x00025000 0x49a65b16 2/26/2009 05:04:22 WpsHelper.sys 0xb2a7d000 0xb2aa0380 0x00023380 0x49b5dbee 3/9/2009 23:18:06 wpsdrvnt.sys 0x8abf2000 0x8ac00000 0x0000e000 0x49ef8cb3 4/22/2009 17:31:31 spldr.sys 0x8af0e000 0x8af16000 0x00008000 0x4a084ebb 5/11/2009 12:13:47 amdxata.sys 0x8a722000 0x8a72b000 0x00009000 0x4a12f30f 5/19/2009 13:57:35 wacomhidfilter.sys 0xabfdb000 0xabfdc680 0x00001680 0x4a26e4cd 6/3/2009 17:02:05 bcmwl6.sys 0x97e3f000 0x980a6000 0x00267000 0x4a53ebff 7/7/2009 20:44:47 |
| My System Specs |
 |
BSOD Crashes on HP Tablet.....Kinda lost here. problems?
| Thread Tools | |
| Similar help and support threads for: BSOD Crashes on HP Tablet.....Kinda lost here. | ||||
| Thread | Forum | |||
| BSOD happening, error 0x00000124 kinda freaking out... | BSOD Help and Support | |||
| If my computer crashes, will my reminders be lost? | General Discussion | |||
 Graphics tablet lost pressure sensitivity | Hardware & Devices | |||
| Win7/Wacom tablet lost driver, cursor rings, slow pen action | Drivers | |||
| Uhmm, Kinda Lost... BSODs like crazy! | BSOD Help and Support | |||
All times are GMT -5. The time now is 01:16 AM.
