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Windows 7: BSOD Crashes on HP Tablet.....Kinda lost here.

25 Aug 2010   #1

Windows 7 Professional x32/x64
 
 
BSOD Crashes on HP Tablet.....Kinda lost here.

I am new to this site and looking for any help I can find, I've been pulling my hair out for the last month!!!! Here's the rundown...

This tablet PC has been crashing for the last few months, however I haven't been present during any of the incidents. The user is stating that it's been crashing about 1 to 2 times daily lately, and I'm sure they're starting to get frustrated with it. I will lay down the specs of the PC first then I will post all the crash files in a zip, I believe they're all related to the same problem but If there's something I'm missing I'd just like to provide all the info I can.

SPECS
Model: HP Pavillion tx2000
OS: Win 7 x86
RAM: 4GB
Processor: AMD Turion X2 Dual Core Mobile RM-70
Display: ATI Radeon HD 3200


Here's a sample of one of the dump files...
Quote:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Minidump\082410-63102-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`8078ada4?
Symbol search path is: .sympath SRV*C:\localsymbols*Symbol information
Executable search path is:
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e49000 PsLoadedModuleList = 0x82f91810
Debug session time: Tue Aug 24 18:02:03.272 2010 (UTC - 5:00)
System Uptime: 0 days 11:45:59.371
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
...............
Below is a link to download the dump files, please PLEASE give me some insight on these dump files, cause I've been searching the web up and down and I've literally gotten nowhere with this!

Download Fibre-Minidump.zip for free on uploading.com


Thank you everyone!!!

My System SpecsSystem Spec
.

25 Aug 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by WiFibre View Post
I am new to this site and looking for any help I can find, I've been pulling my hair out for the last month!!!! Here's the rundown...

This tablet PC has been crashing for the last few months, however I haven't been present during any of the incidents. The user is stating that it's been crashing about 1 to 2 times daily lately, and I'm sure they're starting to get frustrated with it. I will lay down the specs of the PC first then I will post all the crash files in a zip, I believe they're all related to the same problem but If there's something I'm missing I'd just like to provide all the info I can.

SPECS
Model: HP Pavillion tx2000
OS: Win 7 x86
RAM: 4GB
Processor: AMD Turion X2 Dual Core Mobile RM-70
Display: ATI Radeon HD 3200


Here's a sample of one of the dump files...
Quote:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Minidump\082410-63102-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`8078ada4?
Symbol search path is: .sympath SRV*C:\localsymbols*Symbol information
Executable search path is:
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e49000 PsLoadedModuleList = 0x82f91810
Debug session time: Tue Aug 24 18:02:03.272 2010 (UTC - 5:00)
System Uptime: 0 days 11:45:59.371
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
...............
Below is a link to download the dump files, please PLEASE give me some insight on these dump files, cause I've been searching the web up and down and I've literally gotten nowhere with this!

Download Fibre-Minidump.zip for free on uploading.com


Thank you everyone!!!

These crashes are virtually identical. Every single on of them is a driver power state. That is a certain driver is not responding within the correct time.

Atapi.sys is mentioned but I have a feeling it is your Symantec product causing all of these. I would do the following.

First remove Symantec completely and replace with MSE for testing at least.


Then run a system file check to verify and repair your atapi.sys. Atapi.sys can also be a virus so make sure you run MSE to check it.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Let us know the results from the report at the end.

Ken



Old drivers needing updates.
Code:
secdrv.SYS        0xb1549000    0xb1553000    0x0000a000    0x45080528    9/13/2006 09:18:32                        
SynTP.sys        0x9817d000    0x981ac100    0x0002f100    0x47ec4692    3/27/2008 21:14:58                        
SYMEVENT.SYS        0x90571000    0x90596000    0x00025000    0x483df97c    5/28/2008 20:31:56                        
RTKVHDA.sys        0xabc11000    0xabe1bfc0    0x0020afc0    0x4843c729    6/2/2008 06:10:49                        
SYMTDI.SYS        0x8a9c1000    0x8a9ee200    0x0002d200    0x48ab2a6c    8/19/2008 16:17:48                        
SYMREDRV.SYS        0xb2aa1000    0xb2aa6200    0x00005200    0x48ab2a8c    8/19/2008 16:18:20                        
SPBBCDrv.sys        0x92afa000    0x92b64000    0x0006a000    0x48c0c7a3    9/5/2008 01:46:11                        
teefer2.sys        0x92bb9000    0x92bef000    0x00036000    0x48f4f1d4    10/14/2008 15:24:04                        
SRTSP.SYS        0x8aba8000    0x8abf2000    0x0004a000    0x49811384    1/28/2009 22:25:08                        
SRTSPX.SYS        0x905aa000    0x905b3100    0x00009100    0x4981140a    1/28/2009 22:27:22                        
Rt86win7.sys        0x980b0000    0x980d5000    0x00025000    0x49a65b16    2/26/2009 05:04:22                        
WpsHelper.sys        0xb2a7d000    0xb2aa0380    0x00023380    0x49b5dbee    3/9/2009 23:18:06                        
wpsdrvnt.sys        0x8abf2000    0x8ac00000    0x0000e000    0x49ef8cb3    4/22/2009 17:31:31                        
spldr.sys        0x8af0e000    0x8af16000    0x00008000    0x4a084ebb    5/11/2009 12:13:47                        
amdxata.sys        0x8a722000    0x8a72b000    0x00009000    0x4a12f30f    5/19/2009 13:57:35                        
wacomhidfilter.sys        0xabfdb000    0xabfdc680    0x00001680    0x4a26e4cd    6/3/2009 17:02:05                        
bcmwl6.sys        0x97e3f000    0x980a6000    0x00267000    0x4a53ebff    7/7/2009 20:44:47
My System SpecsSystem Spec
Reply

 BSOD Crashes on HP Tablet.....Kinda lost here.





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