BSOD

Well, Dell can put a lot more pressure on vendors to fix drivers than you can.

sawwei said:

CarlTR6 said:

What antivirus and firewall are you running?

I am running a Microsoft Essential Antivirus with no firewall on Homegroup LAN.
I will usually go to the Dell Alienware support site to keep myself updated with the latest drivers.
All of the drivers installed on my system are all current, at least according to their support page.
I did try to find a newer Video driver in the NVIDIA website, but when I installed it my screen resolutions got all weird up and also the color looks horrible.
So I changed back to the driver given on the dell's support page and everything was back to normal.
What do you suggest I should do about this driver thing ?
I consider myself as a person who likes the system to be always updated, but sometimes the latest drivers gives me lots of problems as well.
Thanks a lot for your detailed explanations...

You are very welcome. MSE is good; continue to use it. If you wish, you can enable Windows Firewall. It will not cause system conflicts.

NVidia drivers are interesting. I had to try five before I could get my video card and system working properly. I ended up using the third or fourth one down the list. I can confirm that the latest drivers from NVidia are not always the best.

The big question here is your Broadcom driver and the Intel driver. Are these the ones you could not update? You did properly by going to the Dell website. Many times, laptop manufactures modify the manufactures' drivers for the particular laptop systems. Sometimes, however, you have to try the manufactures' sites.

cluberti said:

Honestly, I'd be calling Dell and making them handle this. Most folks here have homebrew machines and don't have an OEM to go to when things fail, but assuming this is still under warranty I'd be harassing them for a better Win7 driver.

Cluberti is spot on and I thank him for the backup and his observations. But it is Dell that needs to make this right. Unfortunately, too many times, hardware manufacturers choose not to go to the expense of updating drivers. They would rather sell upgraded hardware. Planned obsolescence.

Did you try to see if the Broadcom site has an updated driver? Or the Intel site?

Good job on removing the obsolete software. Here is the driver I was talking about:

e1k62x64.sys Mon Jun 22 14:05:53 2009 - Intel 82577LM Gigabit LAN Driver

Were you able to update this one? Actually, removing/uninstalling the card reader may be enough to give you a stable system. But the dump does point to the network adapter/drivers. Check this link and see what you can find: Broadcom.com - Ethernet NIC Driver Downloads

Have you had any more BSOD's since the one you uploaded? If not let your system run. If you get another BSOD, upload it to us and then enable Driver Verifier. Upload any Driver Verifier enabled dumps.

Driver Verifier - Enable and Disable

CarlTR6 said:

e1k62x64.sys Mon Jun 22 14:05:53 2009 - Intel 82577LM Gigabit LAN Driver

Were you able to update this one?
Have you had any more BSOD's since the one you uploaded? If not let your system run. If you get another BSOD, upload it to us and then enable Driver Verifier. Upload any Driver Verifier enabled dumps.

I wasn't able to find a better driver than the one installed on my system.
I also have not experienced more BSOD since my upload, and hopefully it stays that way...
Carl, I think I found what caused all of those problem I'm having.
First of all it was because when you log into Dell Alienware's support page, you need to log in with your Service Tag Number, and then they will redirect you to the support page that suitable for your system needs.
Because of that, I thought that every single one of the drivers on that page were needed by my system.
Later on I thought that since Alienware is a custom build notebook, than the drivers could have been for other hardwares that weren't even in my notebook.
My network adapter is Intel 82577LM Gigabit LAN, and I installed both the drivers for that adapter and Broadcom's WLAN adapter. I think those two drivers caused the system conflict, hence resulted in the BSOD. Do you think this was the cause, Carl ?

Yes, I think so. The stack in your BSOD analysis is a network stack crash; so your network adapter and wi-fi adapter were involved in the crash. Such can easily be caused by a faulty or old driver.

I surely hope the drivers have fixed your problem. It is good to hear that you have not had another BSOD. Report back to us in a couple of day and let us know how your system is doing. I hope we can mark the thread as solved. :) Of course if you have another crash, upload the dump file to us. Good luck and happy computing.

That is news we love to hear!! :) You are very welcome and thank you for reporting back. We will ask the moderators to mark this one as solved. Happy Computing.