Blue screen problem

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  1. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #21

    yes,I'll see my computer.If have another crash,i'll report.Tran-a popular name in VietNam:)


    Xin cảm ơn!!!--->mean "Thank you very much"
      My Computer


  2. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #22

    You are welcome. Helping others is why we are here. :)
      My Computer


  3. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #23

    It's again.BSOD after shutdown.This is my new dmp file.Please help me.
      My Computer


  4. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #24

    This is an error code 50, PAGE_FAULT_IN_NONPAGED_AREA - usual causes are Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Owner\Downloads\082910-17331-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*Symbol information
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c4ee50
    Debug session time: Sun Aug 29 01:08:39.128 2010 (GMT-4)
    System Uptime: 0 days 3:26:04.970
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff900c20089b0, 0, fffff960002bc88d, 0}
    
    
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff900c20089b0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff960002bc88d, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb90e0
     fffff900c20089b0 
    
    FAULTING_IP: 
    win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d
    fffff960`002bc88d 488b4f20        mov     rcx,qword ptr [rdi+20h]
    
    MM_INTERNAL_CODE:  0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800554a8e0 -- (.trap 0xfffff8800554a8e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000011 rbx=0000000000000000 rcx=fffff900c2190f30
    rdx=0000000006120e50 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff960002bc88d rsp=fffff8800554aa70 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000410 r10=fffff80002a11000
    r11=000000000000001f r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x2d:
    fffff960`002bc88d 488b4f20        mov     rcx,qword ptr [rdi+20h] ds:0f30:00000000`00000020=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002b01f14 to fffff80002a81740
    
    STACK_TEXT:  
    fffff880`0554a778 fffff800`02b01f14 : 00000000`00000050 fffff900`c20089b0 00000000`00000000 fffff880`0554a8e0 : nt!KeBugCheckEx
    fffff880`0554a780 fffff800`02a7f82e : 00000000`00000000 fffff900`c2190f30 fffffa80`35616c00 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x42837
    fffff880`0554a8e0 fffff960`002bc88d : 00000000`00000000 00000000`06120e50 00000000`06120e50 00000000`00000001 : nt!KiPageFault+0x16e
    fffff880`0554aa70 fffff960`002bbd9e : fffff900`c2190f30 00000000`00000000 00000e50`624d4653 00000000`0000001d : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x2d
    fffff880`0554aaa0 fffff960`002bcca3 : 00000000`00000000 00000000`06120e50 fffff900`c2190f30 00000000`070bb3fc : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
    fffff880`0554aae0 fffff960`00219777 : 00000000`00000000 fffff900`c00bf010 fffff900`c2190f30 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
    fffff880`0554ab20 fffff960`0023aa50 : 00000000`00000001 00000000`00000001 fffff880`0554ac60 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
    fffff880`0554ab60 fffff800`02a80993 : fffffa80`05b55060 fffff880`0554ac60 00000000`00000020 fffffa80`05b3e9c0 : win32k!NtGdiHLSurfSetInformation+0x1a8
    fffff880`0554abe0 000007fe`fdd54efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`01d2f728 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fdd54efa
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d
    fffff960`002bc88d 488b4f20        mov     rcx,qword ptr [rdi+20h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c483f
    
    FAILURE_BUCKET_ID:  X64_0x50_win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d
    
    BUCKET_ID:  X64_0x50_win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d
    
    Followup: MachineOwner
    ---------
    Let's test your RAM using Memtest 86+. Read the tutorial below and follow the instructions. If you have any questions, post back. Let us know the results.

    RAM - Test with Memtest86+

    I also find a very old driver on your system. This is an XP driver. It could be the cause of your problem

    RTCore64.sys Wed May 25 02:39:12 2005 -
    RivaTuner/EVGA Precision RivaTuner

    Uninstall this tuner; it is obsolete. You can try to update it to version that is certified Win 7 compatible.

    Last edited by CarlTR6; 29 Aug 2010 at 14:20.
      My Computer


  5. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #25

    Thanks!!i tested RAM by Memtest86+ and this my pics:).
    When i testing pass 6,i eject my CD(it's an accident)then i insert it again.So Memtest86 can run after i do that?
    I install RivasTuner then uninstall it
    Last edited by hayleywilliams; 30 Aug 2010 at 06:40.
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #26

    Hey there, this is me Tuan, and I'm from Vietnam. I just got back to states today.

    Based on the result, it looks like either your RAM is defective, or motherboard slots, or it can be compatibility issue. Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots. If all individual sticks and slots are ok
      My Computer


  7. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #27

    It's again.This my new dmp file.Help me plz!BSOD after shutdown CPU or exit StarCraft2
      My Computer


  8. Posts : 3
    Windows 7 home premium 64bit
       #28

    Hello!I have same problem with Windows 7 64bit Home Premium. Everyone help me plz. This is my dmp file. Thanks a lot!! Attachment 124740
      My Computer


  9. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #29

    Hi, John and welcome to the forum. Please read and follow the instructions in the link below and start a new thread. We will be glad to help you. It gets too confusing to try to work with two separate problems in the same thread.

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


 
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