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Blue screen problem
Hello!I have same problem with Windows 7 64bit Ultimate.Everyone help me plz.This is my dmp file.Thanks a lot!!
Hello!I have same problem with Windows 7 64bit Ultimate.Everyone help me plz.This is my dmp file.Thanks a lot!!
You have a an error code of 3B, SYSTEM_SERVICE_EXCEPTION, usually caused by system service, Device driver, graphics driver, ?memory. The dump file indicates memory corruption.
You have two out of date drivers on your system. Older drivers can an do cause memory corruption and crashes with Win 7. Update these drivers form the manufacturers websites.Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Owner\Downloads\082610-26847-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*Symbol information Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16617.amd64fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0xfffff800`02817000 PsLoadedModuleList = 0xfffff800`02a54e50 Debug session time: Thu Aug 26 08:33:05.462 2010 (GMT-4) System Uptime: 0 days 1:03:15.929 Loading Kernel Symbols ............................................................... ................................................................ ................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff96000184377, fffff88003b29030, 0} Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff96000184377, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88003b29030, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: win32k!HmgLockEx+a3 fffff960`00184377 0fb7430c movzx eax,word ptr [rbx+0Ch] CONTEXT: fffff88003b29030 -- (.cxr 0xfffff88003b29030) rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa8005b6a760 rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000 rip=fffff96000184377 rsp=fffff88003b29a00 rbp=0000000000000000 r8=0000000000000001 r9=0000000000000000 r10=0000000000000000 r11=fffff88003b29a68 r12=0000000006882700 r13=0000000000000000 r14=0000000000000001 r15=0000000000000001 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 win32k!HmgLockEx+0xa3: fffff960`00184377 0fb7430c movzx eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=???? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: dwm.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff9600033c8a0 to fffff96000184377 STACK_TEXT: fffff880`03b29a00 fffff960`0033c8a0 : fffff900`c20e88f0 00000000`00000001 ffffffff`8e120a5b fffff900`c2bd4cd0 : win32k!HmgLockEx+0xa3 fffff880`03b29a70 fffff960`0033bd9e : fffff900`c20e88f0 00000000`00000000 00000a5b`624d4653 00000000`0000001d : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40 fffff880`03b29aa0 fffff960`0033cca3 : 00000000`00000000 ffffffff`8e120a5b fffff900`c20e88f0 00000000`068827fc : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e fffff880`03b29ae0 fffff960`00299777 : 00000000`00000000 fffff900`c00bf010 fffff900`c20e88f0 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b fffff880`03b29b20 fffff960`002baa50 : 00000000`00000001 00000000`00000001 fffff880`03b29c60 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f fffff880`03b29b60 fffff800`02886993 : fffffa80`05b6a760 fffffa80`05b69060 fffffa80`00000000 fffffa80`05b69060 : win32k!NtGdiHLSurfSetInformation+0x1a8 fffff880`03b29be0 000007fe`fd8f4efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0275f958 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fd8f4efa FOLLOWUP_IP: win32k!HmgLockEx+a3 fffff960`00184377 0fb7430c movzx eax,word ptr [rbx+0Ch] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: win32k!HmgLockEx+a3 FOLLOWUP_NAME: MachineOwner MODULE_NAME: win32k IMAGE_NAME: win32k.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c483f STACK_COMMAND: .cxr 0xfffff88003b29030 ; kb FAILURE_BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3 BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3 Followup: MachineOwner ---------
After you update these two drivers, reboot and run your system. If you get another BSOD, upload it to us and enable Driver Verifier.
Driver Verifier - Enable and Disable
Keep us updated.
Thank you so muchhh!!So this error is hardware's reason or soft?I'm waiting you.Thank you again:X
It looks to be hardware related with memory being corrupted by a device driver. I added more information regarding updating two drivers.
On another note, I see that you are running Avast AV. Avast should not give problems with Win 7. But that is something we want to keep in mind. Keep Avast for now and lets see if the updated drivers solve your problem. If not, we will try Driver Verifier as I mentioned above. And we will go from there.
Thanks for your support.I had blue screen problem recently.Previous,after exit game Starcraft2 and today when i shutdown my computer.I am really annoyed
.What's new I'll tell you.Thx!!!
yes,i'm running windows's firewall.