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Windows 7: Help! Windows shuts down anytime it connects to the Internet


26 Aug 2010   #1

Windows 7 Home Basic
 
 
Help! Windows shuts down anytime it connects to the Internet

Anytime my laptop connects to the Internet, I get this message: "Windows has encountered a critical error and will shut down automatically in one minute. Please save your work now." I tried using the shutdown -a command, as well as disabling automatic shutdown in advanced boot options, but it still occurs. The computer works just fine as long as it doesn't connect to the Internet. As soon as I let it connect, within 30 seconds it gives me that error.


Like I said, I've tried disabling the automatic shutdown but it doesn't work. I've run antivirus programs (SuperAntiSpyware and MalwareBytes) and they have found nothing. Please help! I'd rather not have to reinstall my whole system if I can help it.



I ran sfc.exe /scannow and it did indicate it found problems and repaired them, and directed me to a rather lengthy log it generated (I can post it here if needed; it's just really long) and asked me to restart. I restarted and let it connect to the Internet, and within a few seconds the same error appeared.


From the event log:

Faulting application name: services.exe, version: 6.1.7600.16385, time stamp: 0x4a5bbf1b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00dfff41
Faulting process id: 0x270
Faulting application start time: 0x01cb4526e01d86a4
Faulting application path: C:\windows\system32\services.exe
Faulting module path: unknown
Report Id: 55a31efa-b11a-11df-936a-001e33f35107







My System SpecsSystem Spec
.

26 Aug 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Causes of your error

: Access Violation’ error are: corrupt registry, malware, faulty RAM, faulty drivers, incorrectly written, installed or updated software or even Windows security features.

Run your antivirus
Download and scan with malwarebytes
Test memory.
Test Drivers with Driver Verifier
Turn off your Anti Virus as a test. or Install Microsoft Security Essentials.

Enable the Driver Verifier
http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

Download memtest86 and test RAM
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
My System SpecsSystem Spec
26 Aug 2010   #3

Windows 7 Home Basic
 
 

Ran MalwareBytes, Super Anti-Spyware, and the Microsoft Malicious Software Removal tool. All came up empty. Tried the Driver Verifier tool, also didn't seem to find anything. Tried connecting to the Internet with and without any sort of Antivirus running, and still got the same error message within seconds of connecting.

Thanks in advance for your help!
My System SpecsSystem Spec
.


26 Aug 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Driver verifier must be run about 36 hours
The memory test must be done for 6 passes, minimum. Most do it overnight.
My System SpecsSystem Spec
26 Aug 2010   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by elevatoresque View Post
Ran MalwareBytes, Super Anti-Spyware, and the Microsoft Malicious Software Removal tool. All came up empty. Tried the Driver Verifier tool, also didn't seem to find anything. Tried connecting to the Internet with and without any sort of Antivirus running, and still got the same error message within seconds of connecting.

Thanks in advance for your help!
A couple of things:
One -- Please help us to better help you ( and especially in this case) by filling out your system specs.
Two--remove all of your anti-spyware, anti-virus software, firewall software and only use Microsoft Security Essentials until this problem is resolved.
Three -- keep running SFC /scannow until sfc reports that no integrity violations were found.
Four--the tutorial on sfc will show you how to view the output of sfc.
Five--personally I always delete the sfc log file first, otherwise you've got piles of stuff in there. \windows\logs\cbs\cbs.log
To delete this file I go to an elevated command prompt, navigate to the log file and the use the DEL command to delete the file.

Now here are some links and additional info for the points above.

________________________________________

HOW TO FILL OUT YOUR SYSTEM SPECS

In the line at the top of www.SevenForums.com you will see UserCP.
That is an abbreviation for User Control Panel.
Click on UserCP.
In the left-hand column, under Your Profile you will see Edit System Spec.
Click on Edit System Spec
You can copy and paste from the output of Speccy, Speccy - System Information - Free Download to fill out much of the info. Be sure to use the Other Info section of your System Specs for such info as your optical drive, your wireless adapter, your speakers, etc.
________________________________________
http://www.microsoft.com/security_essentials/
________________________________________
SFC /SCANNOW Command - System File Checker

_______________________________________
Elevated Command Prompt
My System SpecsSystem Spec
26 Aug 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Excellent post Karlsnooks, with one note. Sometimes the SFC cannot fix all, so better to run it a few times, until it stops fixing the errors.

Rep given.
My System SpecsSystem Spec
26 Aug 2010   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Rich,
I guess I should have used bold or color.

From my post:
Quote:
Three -- keep running SFC /scannow until sfc reports that no integrity violations were found.
My System SpecsSystem Spec
26 Aug 2010   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

Rich,
and thanks for the compliment and the rep.
My System SpecsSystem Spec
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