Crash on Hibernate

Page 1 of 2 12 LastLast

  1. filmmaker
    Posts : 6
    Windows 7 Basic
       New #1

    Crash on Hibernate


    I purchased a netbook (Gateway LT2104u a/k/a acer ao532h) running Windows 7 basic. Overall, I like the netbook, but one problem that I can't live with is that it crashes on hiberantion. The screen goes dark as if it's hibernating, and then after about 10 seconds, it makes a clicking noise, going dead. When I reboot, it tells me that the system was not shut down properly and asks me if I want to start in safe mode, etc. I've updated the bios and drivers, but to no avail. The windows logs don't seem helpful, but maybe that's because I have limited knowledge. Anyway, I'm getting to the end of my rope, and I'm thinking of just returning the netbook. I've zipped and attached the systems diagnostics report and the jcgriff2 folder generated from the recommended program. If anyone has a solution, I'd greatly appreciate it.

    Thanks in advance.
    Last edited by filmmaker; 30 Aug 2010 at 12:14.
      My Computer
    Quote Quote

  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Please post, per these instruction. I think that you did not follow step 2 and there is no dump report.
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer
    Quote Quote

  4. filmmaker
    Posts : 6
    Windows 7 Basic
    Thread Starter
       New #3

    Thanks for the prompt response. I did follow those instructions, and looking at the file I uploaded, it appears that both items are there (the dump report from the jcgriff program is a folder with a series of files and an html from the system health report). Am I still missing something?
      My Computer
    Quote Quote

  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    The actual dump report seems to be missing

    https://www.sevenforums.com/tutorials...en-forums.html
      My Computer
    Quote Quote

  7. filmmaker
    Posts : 6
    Windows 7 Basic
    Thread Starter
       New #5

    Got it. My system is set to generate it, but I don't think there is one because there was no BSOD.
      My Computer
    Quote Quote

  8. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #6

    Thats fine. We just want to be sure that we have any information that can help us to help you.

    Clicking noise!

    I would go to the website of the Hard Drive manufacturer and test that hard drive. Clicking is called the tick of death, when comes from HD.
      My Computer
    Quote Quote

  10. filmmaker
    Posts : 6
    Windows 7 Basic
    Thread Starter
       New #7

    Of course. Thanks.
      My Computer
    Quote Quote

  11. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #8

    Read my post, again. Added information
      My Computer
    Quote Quote

  12. filmmaker
    Posts : 6
    Windows 7 Basic
    Thread Starter
       New #9

    Thanks for the idea. I don't think it's the drive. I downloaded and completed the advanced test on my drive, and it's supposedly working perfectly. Also, that tick only comes up as the machine switches off/crashes during hibernate. Any other ideas? Do the files I uploaded imply anything else?

    Thanks again.
      My Computer
    Quote Quote

  13. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #10

    Those files gives us, basically background information on RAM, Windows Edition, etc. One report shows that you are not secure, but that is a know bug in the system. If you are not using Microsoft Security Essentials, you are warned that you are not protected. Just be sure that you have a good anti virus.

    As far as the crashes.

    Go to device manager check for yellow warnings for cards or drivers
    Make sure your graphics driver is up to date

    If just started, use system restore to return to good times
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
Hello, I've been having this problem for about two weeks in which my computer refuses to hibernate or go into sleep mode when I am away from it, and I end up with it either giving me BSOD or it restarts and gives me a message telling me the system recovered from a serious error, and asks if I want...
Crash on wake up from hibernate
in BSOD Help and Support

Hello all, I have a new problem! My computer has been working well lately, except one little thing. Occasionally, when waking up from hibernate, it will be very slow to wake up and then it will immediately blue-screen. I have been told this may have something to do with Power Management. The...
My computer will not do anything past turning on. It is frozen on the first screen it shows, which is the screen that gives you your computer info and tells you to press F1 to resume. It says S.M.A.R.T. Capable and Status BAD; AHCI Port0 Device Error. It obviously does nothing when I click F1, I...
sleep/hibernate crash
in BSOD Help and Support

Hi, gave up - deleted all apps whose drivers showed up in dmp-files (being indicated to cause problems), but ended up with pci.sys - and this one I believe should not be deleteted ...:confused: The problem started a few months ago, when the system sporadically crashed when going to sleep or...
Crash in hibernate or sleep
in BSOD Help and Support

On restarting Dell 1747 laptop from hibernate or sleep, I'm getting "Windows has recovered from an unepected shutdown". I'd appreciate any help that you might offer. Steve Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 16:28.
Find Us