Windows 7: BSOD on Dell Vostro 1500

mac173 · 30 Aug 2010

Ran memtest for 7 1/2 hours, 10 passes, no errors. Memory is fine.

Any other ideas why the machine crashes?

Jonathan_King · 31 Aug 2010

Please remove Avast with this tool: http://files.avast.com/files/eng/aswclear5.exe

Replace with MSE: http://www.microsoft.com/security_essentials

Update your Intel graphics drivers: http://downloadcenter.intel.com/defa...me_downloadctr

If you provide us with some more info, I can get you a link. Please follow these directions: http://www.sevenforums.com/crashes-d...tructions.html

Your Broadcom drivers are old too. Again, I need more info.

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Aug 26 17:02:15.651 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:49.711
BugCheck 3B, {c0000005, fffff96000018007, fffff88006b95d00, 0}
Probably caused by : memory_corruption
BUGCHECK_STR:  0x3B
PROCESS_NAME:  sidebar.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

mac173 · 31 Aug 2010

Windows 7 Home Premium 64 bit
Installed November 2009 as clean install, full version.
Laptop is about 4 years old.

Reports zipped and attached as asked. I will replace the drivers you mentioned, but am reluctant to delete Avast, as it has been reliable and consistent, which I CANNOT say about any Microsoft software. It will take some convincing to make me move to Microsoft anti-virus software. As I have seen you tell just about everyone to do that as a matter of course, I take that to be a preference, not a requirement.

Sorry for the delays in between posts, I use this laptop at work and cannot monitor it all the time, and it does not to home with me till the weekend. I really appreciate the help.

Jonathan_King · 31 Aug 2010

How many BSODs will it take to convince you? Let me try my hand. I have been analyzing BSODs since about January, and I can't even give an estimate on how many I have seen caused by 3rd-party anti-virus. I have seen AVG, Norton, McAfee, ZoneAlarm, Avast, Avira, Bit Defender, Kaspersky, and older versions of ESET cause them.

On contrast, I have yet to see a single BSOD caused by MSE!.

Now, since this is a free forum, you are under no obligation to follow suggestions. If you prefer, you can take all other suggestions, but before you post back with more BSODs, be sure the Avast is gone. Feel free to update the drivers, and if it doesn't work, remove Avast.

Here is the Intel graphics driver: Â IntelÂ® Graphics Media Accelerator Driver for Windows* 7 64 (exe)

Try this Broadcom driver: Broadcom.com - Broadcom License Agreement

It looks like Vista is the latest OS Dell officially supports for your laptop.

**cluberti** · 31 Aug 2010

After updating your drivers, please re-enable verifier as previously requested - these are pointing to pool de-alloc failures, meaning some driver is trying a double-free on a pool block (it's already freed it before). JK is correct that most times this is antivirus, but without verifier we can't be sure. Also, verifier is not a 100% guarantee it'll catch it either, so educated guessing is required.

I've been doing system and performance analysis on Windows and Unix systems for a living for 15 years, and I concur with JK's statements

.

mac173 · 01 Sep 2010

Quote:

I have been analyzing BSODs since about January, and I can't even give an estimate on how many I have seen caused by 3rd-party anti-virus. I have seen AVG, Norton, McAfee, ZoneAlarm, Avast, Avira, Bit Defender, Kaspersky, and older versions of ESET cause them.

On contrast, I have yet to see a single BSOD caused by MSE!.

Ok, so you are not just telling people to use MSE as a default solution. I uninstalled Avast, and installed MSE. The latest two BSOD's happened when I uninstalled Avast (crashed on reboot at end of process) and then again while updating MSE. Definatly seems Anti-virus files are a concern.

I updated the video driver, but the broadcom download that I unzipped contained a lot of files, but no executable. I don't know how to install it without an EXE file.

I re-enabled verifier, and created the zip files which are attached.

Thanks again for the help.

Jonathan_King · 01 Sep 2010

Go to Device Manager, right-click on your Broadcom Network adapter, and select Update Driver Software. Then point it manually to those files you downloaded.

If you want, after we get these BSODs sorted out, you can try reinstalling Avast.

mac173 · 01 Sep 2010

I did that and Device Manager said I already have the most up to date driver, so it did not install the new one.

I will think about Avast. I started using it on the advice of a friend that works in corporate IT security who uses it himself. I have not spoken to him in a while, so he may like MSE. I will ask him about it soon. Till then, I will give MSE a try.

Jonathan_King · 02 Sep 2010

That sounds fair.

When you get to the Device Manager 'Update driver software' screen, select "Browse my computer for driver software", and manually point it to the downloaded drivers folder.

mac173 · 02 Sep 2010

Quote: Originally Posted by Jonathan_King

That sounds fair.

When you get to the Device Manager 'Update driver software' screen, select "Browse my computer for driver software", and manually point it to the downloaded drivers folder.

Yes, I did that. It then said I already had the most up to date drivers.

[IMG]file:///C:/Users/Dad%27s%20Laptop/Desktop/update%20driver.jpg[/IMG]

Windows 7: BSOD on Dell Vostro 1500

BSOD on Dell Vostro 1500 problems?