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Windows 7: Windows 7 Pro x64 -- Crashes when running iTunes

26 Aug 2010   #1

Windows 7 Professional 64bit
 
 
Windows 7 Pro x64 -- Crashes when running iTunes

I have a custom built computer that crashes frequently when running iTunes. Honestly there have been so many crashes, that a few could have happened without iTunes running, but the greatest common denominator is that the computer crashes after I start iTunes. Typically the crash happens with 30 minutes.

When the system crashes, there is no blue screen... It simply shuts off, then goes into a reboot cycle.

While the mobo comes with over clocking software, I have all the settings on the recommended defaults.

The system was built in early Aug 2010 with all new components. I have run Linux on it and it is stable, so I don't think this is a hardware issue.

I have looked at the dump file with WinDbg, but I haven't been able to learn much from that. Hopefully you folks can!

System attributes:
OS : Windows 7 Professional 64 bit
CPU : Intel Core i7-870 Lynnfield
Mobo: GIGABYTE GA-P55A-UD6
Mem : CORSAIR XMS3 8GB (4x2GB) 240-Pin DDR3 SDRAM (PC3 12800)
Vid : HIS H585FN1GD Radeon HD 5850 (Cypress Pro)
Aud : On mobo: Realtek ALC889
Mon : Dell S2409W
PSU : Thermaltake TPG-650M Toughpower Grand GOLD
Case: Antec P183 Mid Tower Computer Case
Cool: Fans on CPU, GPU, and case cooling fans.


My System SpecsSystem Spec
.

26 Aug 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by WxWizard View Post
I have a custom built computer that crashes frequently when running iTunes. Honestly there have been so many crashes, that a few could have happened without iTunes running, but the greatest common denominator is that the computer crashes after I start iTunes. Typically the crash happens with 30 minutes.

When the system crashes, there is no blue screen... It simply shuts off, then goes into a reboot cycle.

While the mobo comes with over clocking software, I have all the settings on the recommended defaults.

The system was built in early Aug 2010 with all new components. I have run Linux on it and it is stable, so I don't think this is a hardware issue.

I have looked at the dump file with WinDbg, but I haven't been able to learn much from that. Hopefully you folks can!

System attributes:
OS : Windows 7 Professional 64 bit
CPU : Intel Core i7-870 Lynnfield
Mobo: GIGABYTE GA-P55A-UD6
Mem : CORSAIR XMS3 8GB (4x2GB) 240-Pin DDR3 SDRAM (PC3 12800)
Vid : HIS H585FN1GD Radeon HD 5850 (Cypress Pro)
Aud : On mobo: Realtek ALC889
Mon : Dell S2409W
PSU : Thermaltake TPG-650M Toughpower Grand GOLD
Case: Antec P183 Mid Tower Computer Case
Cool: Fans on CPU, GPU, and case cooling fans.
I would start by updating the below drivers ESPECIALLY the marvinbus64.sys driver which is circa 2005.

then I would enable driver verifier

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Old drivers need updating
Code:
MarvinBus64.sys        fffff880`059b2000    fffff880`059f6000    0x00044000    0x433470cf    9/23/2005 17:17:03                        
spldr.sys        fffff880`018aa000    fffff880`018b2000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`07177000    fffff880`07184000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`01113000    fffff880`0111e000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
rtkio.sys        fffff880`070c9000    fffff880`070d1000    0x00008000    0x4a3c7af9    6/20/2009 02:00:25
edit::: this is the third set of crashes today that have marvinBus64.sys in them . BE SURE TO UPDATE OR REMOVE THIS
My System SpecsSystem Spec
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 Windows 7 Pro x64 -- Crashes when running iTunes




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