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Windows 7: BSOD windows 7 x64

27 Aug 2010   #1
crispy5500

Windows 7 professional x64
 
 
BSOD windows 7 x64

Hey guys

Every time im on my laptop at random times i get a black screen and the computer becomes unresponsive can u pls help

i have a windows 7 professional x64 that i just installed a month ago and have attached the mini dump file and the Windows_NT6_BSOD_jcgriff2 & PERFMON report

Thanks


My System SpecsSystem Spec
.

27 Aug 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

BC 124.

One of the most difficult to solve. Here is one our best analysis.

Stop 0x124 - what it means and what to try

Code:
icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2&PERFMON[1].zip\Windows_NT6_BSOD_jcgriff2\071710-38173-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0281c000 PsLoadedModuleList = 0xfffff800`02a59e50
Debug session time: Fri Jul 16 20:14:57.449 2010 (GMT-4)
System Uptime: 0 days 0:00:13.478
Loading Kernel Symbols
...................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa80023248f8, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80023248f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`02fdc6f0 fffff800`02ad6a79 : fffffa80`023248d0 fffffa80`0174db60 fffffa80`61656857 00000000`00000609 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fdcc10 fffff800`029b85a7 : fffffa80`023248d0 fffff800`02a315f8 fffffa80`0174db60 00000003`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fdcc40 fffff800`02920b85 : fffff800`02a93360 fffffa80`024c5388 fffffa80`024c5380 fffffa80`0174db60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fdcc80 fffff800`02899861 : fffff880`0108ae00 fffff800`02920b60 fffffa80`0174db60 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fdccb0 fffff800`02b31a86 : 00000000`00000000 fffffa80`0174db60 00000000`00000080 fffffa80`0173d040 : nt!ExpWorkerThread+0x111
fffff880`02fdcd40 fffff800`0286ab06 : fffff880`009e7180 fffffa80`0174db60 fffff880`009f1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fdcd80 00000000`00000000 : fffff880`02fdd000 fffff880`02fd7000 fffff880`02fdc230 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
---------
0: kd> lmtsmn
start             end                 module name
fffff880`00e49000 fffff880`00ea0000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00ff2000 fffff880`00ffd000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00fbf000 fffff880`00fc8000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fc8000 fffff880`00ff2000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00f11000 fffff880`00f1d000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`00c8d000 fffff880`00d4d000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`018f3000 fffff880`01923000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c2f000 fffff880`00c8d000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01118000 fffff880`0118b000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00f08000 fffff880`00f11000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`01923000 fffff880`01931000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01200000 fffff880`01216000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0193d000 fffff880`01946000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01931000 fffff880`0193d000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01946000 fffff880`01959000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`010a6000 fffff880`010ba000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0105a000 fffff880`010a6000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013ec000 fffff880`013f6000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`00e00000 fffff880`00e3a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0118b000 fffff880`011d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02df8000 fffff800`02e41000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`015f0000 fffff880`015f9000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff800`00bb4000 fffff800`00bbe000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`013c1000 fffff880`013db000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01596000 fffff880`015c1000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00c0e000 fffff880`00c1b000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`00fa5000 fffff880`00fbf000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ea9000 fffff880`00eb3000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010ba000 fffff880`01118000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`015de000 fffff880`015f0000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01444000 fffff880`01536000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01536000 fffff880`01596000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`0281c000 fffff800`02df8000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`0121e000 fffff880`013c1000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00ef3000 fffff880`00f08000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00eb3000 fffff880`00ee6000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00f8e000 fffff880`00f95000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00f95000 fffff880`00fa5000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013db000 fffff880`013ec000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c1b000 fffff880`00c2f000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01400000 fffff880`0143a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`015d6000 fffff880`015de000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01602000 fffff880`017ff000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`015d1000 fffff880`015d5e80   TVALZ_O  TVALZ_O.SYS  Thu Nov 08 22:08:41 2007 (4733CF39)
fffff880`00ee6000 fffff880`00ef3000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`015c1000 fffff880`015d1000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00f1d000 fffff880`00f32000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f32000 fffff880`00f8e000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00d4d000 fffff880`00df1000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00df1000 fffff880`00e00000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ea0000 fffff880`00ea9000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
Reply

 BSOD windows 7 x64




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