Ok i recently installed windows 7 say 3 days ago on my computer and all hell has broken loose firstly it would BSoD and say bad_pool_header but i read on the internet that it was a bad driver so i deleted a suspicious looking update and i haven't had a bad_pool crash since then but the problem now is that i get another BSoD saying reference at random, i cant even shutdown, before the computer powers off it goes into BSoD
If you post your dump reports you will be helped
https://www.sevenforums.com/crashes-d...tructions.html
thats the thing, i did try to do that but everytime i run the program i downloaded from this site my system crashes. All i have is this. Sorry guys
Its late here and you have a lot of dump reports. You are going BSOD many times
For now, this driver has to be replaced
Tmcomm.sys file description
Productname: Trend Micro AEGIS
Description: TrendMicro Common Module
Company: Trend Micro Inc.
Go to the company website and replace the driver.
There are many dump reports and if someone else does not come by I will continue tomorrow. But in the meantime replace that driver.
After you install the new driver, test the computer, with luck it will be ok.Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\N5BQNVW9\Dump%20Files[1]\082710-19032-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16617.x86fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0x82e4f000 PsLoadedModuleList = 0x82f97810 Debug session time: Fri Aug 27 06:11:33.147 2010 (GMT-4) System Uptime: 0 days 1:07:18.599 Loading Kernel Symbols ............................................................... ................................................................ ..................................... Loading User Symbols Loading unloaded module list ..... 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* REFERENCE_BY_POINTER (18) Arguments: Arg1: 00000000, Object type of the object whose reference count is being lowered Arg2: 8830a928, Object whose reference count is being lowered Arg3: 00000001, Reserved Arg4: 881d3d40, Reserved The reference count of an object is illegal for the current state of the object. Each time a driver uses a pointer to an object the driver calls a kernel routine to increment the reference count of the object. When the driver is done with the pointer the driver calls another kernel routine to decrement the reference count. Drivers must match calls to the increment and decrement routines. This bugcheck can occur because an object's reference count goes to zero while there are still open handles to the object, in which case the fourth parameter indicates the number of opened handles. It may also occur when the object’s reference count drops below zero whether or not there are open handles to the object, and in that case the fourth parameter contains the actual value of the pointer references count. Debugging Details: ------------------ *** WARNING: Unable to verify timestamp for tmcomm.sys *** ERROR: Module load completed but symbols could not be loaded for tmcomm.sys CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x18 PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 82eb7f22 to 82f2bd10 STACK_TEXT: 9d883c6c 82eb7f22 00000018 00000000 8830a928 nt!KeBugCheckEx+0x1e 9d883c90 82eb7ed0 8830a928 9d570c2c 00000000 nt!ObfDereferenceObjectWithTag+0x4b 9d883c98 9d570c2c 00000000 00000000 00000000 nt!ObfDereferenceObject+0xd WARNING: Stack unwind information not available. Following frames may be wrong. 9d883ccc 9d570db2 86005648 9d883ce0 882a963c tmcomm+0xec2c 9d883ce8 9d566a10 86005648 ad3bbb28 9d883d34 tmcomm+0xedb2 9d883cf8 9d56575e ad3bba94 9d5696ce 9d156dcb tmcomm+0x4a10 9d883d34 9d5699c7 00000000 00000000 882a7234 tmcomm+0x375e 9d883d50 8305d6d3 882a7234 acdaec65 00000000 tmcomm+0x79c7 9d883d90 82f0f0f9 9d5695ce 882a7234 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: tmcomm+ec2c 9d570c2c ?? ??? SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: tmcomm+ec2c FOLLOWUP_NAME: MachineOwner MODULE_NAME: tmcomm IMAGE_NAME: tmcomm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c318770 FAILURE_BUCKET_ID: 0x18_tmcomm+ec2c BUCKET_ID: 0x18_tmcomm+ec2c Followup: MachineOwner ---------
Post the results.
Given how 3rd Party AVs cause a lot of BSODs on Windows 7 systems how about you uninstall Trend Micro for now.
Removal Instructions -> How to uninstall my Trend Micro program using the Trend Micro Diagnostic Toolkit
Install Microsoft Security Essentials instead -> http://www.microsoft.com/Security_Essentials/
Reset the Windows Firewall to its default settings -
START -> type firewall.cpl -> press ENTER -> select Restore Defaults (on the left)
Regards,
Reventon
Definitely follow Reventon's advice and get rid of Trend Micro which has been responsible for many problems.
Replace with Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
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