Windows 7: BSOD on resume from hibernation?

smurof7neves · 28 Aug 2010

Ok guys, so I just resumed my computer from hibernation, and I haven't reconnected my camera, which I am 99.9% sure has been causing BSOD issues.

That may still be true, but I just got another. "SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION" on a resume.

I wish I had the software to open those stupid files MS creates, but I don't, so I'm attaching them here. Please have someone analyze them and let me know what's wrong.

Oh, I couldn't find a file @ C:\Windows\MEMORY.DMP so I guess it's just the one file then.
Edit: Whoops. That was my fault. Used CCleaner.

The files I am submitting are from the "ReportQueue" so essentially the files I sent to Microsoft.

ttran · 28 Aug 2010

Hi there!

With only 1 crash dmp, it's hard to say exact cause. However, I would help you to eliminate all possible causes in this case. Stop code C1 can be device driver issue or memory.

You have some really out of date drivers:

Code:

Afc      Afc.sys      Wed Feb 23 13:58:55 2005 (421C29AF)

Arcsoft(R) ASPI Shell (CD/DVD program)
http://www.arcsoft.com/public/download.asp

Code:

ArcSoftVirtualCapture ArcSoftVirtualCapture.sys Mon Jul 02 14:08:05 2007 (4688A455)

rcSoft Magic-i Driver - ArcSoft Magic-i - ArcSoft, Inc.

Code:

SSPORT   SSPORT.sys   Wed Nov 22 11:41:42 2006 (4563D506)

Samsung printer driver
Downloads SAMSUNG

In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Run system file check please:
SFC /SCANNOW Command - System File Checker

After all of these above, if problem keep pursuing, please enable Driver Verifier:
Driver Verifier - Enable and Disable

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI01.200\082810-34140-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8320e000 PsLoadedModuleList = 0x83356810
Debug session time: Sat Aug 28 20:59:06.605 2010 (UTC + 7:00)
System Uptime: 0 days 9:54:45.964
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
.............................
2: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C1, {b7288fd8, b728812d, 750024, 32}

Probably caused by : fileinfo.sys ( fileinfo!FIPfInterfaceClose+44 )

Followup: MachineOwner
---------

Regard,

Tuan

smurof7neves · 30 Aug 2010

okay I used device doctor and found that my display driver or something was out of date and windows wants me to check my memory so I'll see if that works.

smurof7neves · 30 Aug 2010

just got another BSOD. actually one at 12:55 last night and one at 1:45-1:50 today.

I'm attaching the minidump files of both and the MEMORY.DMP file as it was last saved.

This is odd...the POS form won't let me upload.

Server Error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Yeah, I've tried different browsers, but keep getting the server error.

How else can I get these files to you guys? Can we do email, cause I don't see how else I'm going to get them to you guys.

Edit: Here are the minidump files. The big MEMORY.DMP file won't upload.

smurof7neves · 30 Aug 2010

Only OS ever installed on this computer is Windows 7 32-bit Professional Edition (Full Retail Edition)
The hardware is about 5 months old (late March)
The OS is about the same age (a few days less)

Jonathan_King · 31 Aug 2010

Please remove McAfee, with this tool: http://download.mcafee.com/products/...tches/MCPR.exe

Also, remove AVG with this tool: http://download.avg.com/filedir/util...avgremover.exe

Install MSE instead: http://www.microsoft.com/security_essentials

Install these nForce drivers: NVIDIA DRIVERS 15.51 WHQL

...Summary of the Dumps:

Code:


Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Aug 30 13:44:05.360 2010 (UTC - 4:00)
System Uptime: 0 days 11:47:37.704
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Aug 30 00:54:06.427 2010 (UTC - 4:00)
System Uptime: 1 days 14:52:53.531
BUGCHECK_STR:  0x1a_888a
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  mcupdate.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

smurof7neves · 01 Sep 2010

I installed what I could. The nForce drivers wouldn't install properly for some reason. Do I have to uninstall the old ones first? It seems to do that though. "there are previous drivers on this system" or something and it offers to uninstall them. I do that, restart, and get millions of error messages from the installer, which failed to install the drivers.

I'm not sure if everything is okay now, because I got another BSOD, but it was unlike the others.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x00000000, 0x8c0494dc, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\Minidump\090110-34593-01.dmp. Report Id: 090110-34593-01.

Yes, this does look familiar, but I got a (supposedly) accompanying error from WHEA-Logger:

A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0
The details view of this entry contains further information.

If you need the details I will provide them. Could any of my recent installations have caused this? (the ones you supplied to me)

Jonathan_King · 02 Sep 2010

Bugcheck 0x124 is usually a hardware error; however this is not always the case.

Try installing those chipset drivers, whatever it takes. Go ahead and uninstall the old ones.

Make sure both anti-virus products are removed. Even if you have uninstalled them, run those removal tools I linked to to clean up the remnants.

Also, please follow the BSOD Posting Instructions again.

Windows 7: BSOD on resume from hibernation?

BSOD on resume from hibernation? problems?