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Windows 7: BSOD on Dell Studio 1558

29 Aug 2010   #1
hegde19

Windows 7 Home Premium 64bit
 
 
BSOD on Dell Studio 1558

Hi,

I am getting BSOD on my dell Studio 1558, I used to get this very frequently before upgrading graphics driver. After the upgrade the frequency reduced a lot. Yesterday it crashed again with BSOD, I followed instructions in post: http://www.sevenforums.com/crashes-d...e-per-day.html and traced the problem to Rapport software. Uninstalled it.. and it was fine for some time. today, Again it crashed...

This time again i enabled verifier, and waited till it crashed. Attaching the dump with verifier on. Some help to analyze this is much appreciated.

Is Windows 7 . . .
- x64 ?
- re installed using DVD provided by dell
- an OEM version

- What is the age of system (hardware)? 171 days
- What is the age of OS installation : around 3 months

Also, a thing to note is laptop heats a lot in touch pad area and bottom. CPU temperatures are around 56-78 C.

Please help.

s hegde


My System SpecsSystem Spec
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29 Aug 2010   #2
hegde19

Windows 7 Home Premium 64bit
 
 

It crashed again when I was writing this post.. please someone help me.. I am going mad..
My System SpecsSystem Spec
29 Aug 2010   #3
ttran

Microsoft Window 7 Professional 32 bit
 
 

Hi there!

Sorry for the delay. NO need to worry, this can actually be solved by following these things:
First of all, please remove Zone Alarm:
ZoneAlarm uninstaller - removal tool available

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

Remove Avira, stop code 7F can be typically caused by 3rd party firewall or antivirus
Avira Antivirus Solution - Download AntiVir Removal Tool
Replace by MSE:
http://www.microsoft.com/security_essentials

BUGCHECK SUMMARY:
Code:
BugCheck 7F, {8, 80050031, 6f8, fffff80002a9bec0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
Regard,

Tuan
My System SpecsSystem Spec
.


29 Aug 2010   #4
fireberd

Windows 7/8.1/10 64 bit
 
 

A comment on the question about the Dell Win 7 DVD. It is an OEM version and the Dell supplied disc will only install on a Dell system (must see a Dell BIOS). Other than that, it is no different than any other OEM version, and and OEM version only differs from a full Retail version as the OEM is only legally licensed for the system it is initially installed on and there is no "free" software support from Microsoft for an OEM version.

Dell also includes a recovery partition on the hard drive, accessed by F8 at power on that will allow you to restore the PC to the original factory condition and no discs are needed. In additon F12 at power on will allow you to access the Dell hardware diagnostics, and they should be run to rule out any potential hardware problems.
My System SpecsSystem Spec
29 Aug 2010   #5
hegde19

Windows 7 Home Premium 64bit
 
 

Folks,

Thanks for the replies..

I have removed Avira, Zone Alarm, Daemon Tools, and stpd driver. Now fingers crossed.. waiting for the results..

My special thanks to Tuan.

Regards,
Santosh
My System SpecsSystem Spec
29 Aug 2010   #6
hegde19

Windows 7 Home Premium 64bit
 
 

no BSOD till now.. I think its solved . I was expecting one or two in this time frame..

Regards,
S
My System SpecsSystem Spec
04 Sep 2010   #7
ttran

Microsoft Window 7 Professional 32 bit
 
 

Thank you for reporting back! Please have fun computing, see you next time
My System SpecsSystem Spec
14 May 2011   #8
HeiLong

Windows 7 Family Premium 64bits
 
 

Hi,

I have a friend who has a very similar problem except that now the computer throws the issue when windows 7 is starting (before you can even select a session).
Of course the computer is a Dell Studio 1558 and my question is would it be possible to perform the same kind of action somehow with some sort of boot tools or something ?
My System SpecsSystem Spec
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 BSOD on Dell Studio 1558




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