Windows 7: BSOD A clock interrupt was not received on a secondary processor...

kevindd992002 · 29 Aug 2010

I just had a BSOD with my Clevo W860CU laptop with GTX 285M and 920XM OEM CPU.

The BSOD contained this error message: A clock interrupt was not received on a secondary processor within an allocated time

What could be the cause of it?

richc46 · 29 Aug 2010

Post the Mini Dump and you will be helped.

http://www.sevenforums.com/crashes-d...tructions.html

kevindd992002 · 29 Aug 2010

I have a Clevo W860CU Laptop with these specs:

NVIDIA GeForce GTX285M Vidcard
i7 920XM OEM CPU
4GB Kingston HyperX Memory 1333 MHz
500GB Hitachi 7200RPM HDD
LG Hitachi GBW-T10N Blu-Ray Combo Drive
Intel 6300AGN WiF Mini PCI-E WiFi Card
Realtek 1Gbps LAN Ethernet Mini PCI-E Card
Sentelic Touchpad

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? The hardware is around 1 month old and I just reinstalled Windows 7 3 days ago with the latest drivers but I sticked with Nvidia version 186.81 drivers since I know they are so much stable.
- What is the age of OS installation (have you re-installed the OS?) 3 days

Attached is the necessary zip file. Thanks for the help.

kevindd992002 · 29 Aug 2010

bump!

kevindd992002 · 17 Sep 2010

Here's another instance of my problem, I attached the files needed. Please help me

richc46 · 17 Sep 2010

Sorry that so much time has gone by without an answer. The probable reason is that no one has a definitive answer for you. You show BC 101, which is inconclusive.
Here is our classic answer for the particular BC
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_crash[1].zip\Windows7_BSOD_jcgriff2\082910-20233-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c15000 PsLoadedModuleList = 0xfffff800`02e52e50
Debug session time: Sun Aug 29 11:19:48.909 2010 (GMT-4)
System Uptime: 0 days 9:59:24.986
Loading Kernel Symbols
................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 101, {19, 0, fffff880032a3180, 5}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880032a3180, The PRCB address of the hung processor.
Arg4: 0000000000000005, 0.
Debugging Details:
------------------

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  d
STACK_TEXT:  
fffff800`04211a28 fffff800`02c33453 : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`032a3180 : nt!KeBugCheckEx
fffff800`04211a30 fffff800`02c8dde7 : 00000000`00000000 fffff800`00000005 00000000`00002711 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4dfe
fffff800`04211ac0 fffff800`031fb895 : fffff800`03220460 fffff800`04211c70 fffff800`03220460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff800`04211bc0 fffff800`02c81c33 : fffffa80`04a09c00 fffffa80`0730e001 fffff800`02e03580 00000000`00000002 : hal!HalpHpetClockInterrupt+0x8d
fffff800`04211bf0 fffff800`02c8dec2 : fffff800`02dffe80 fffff800`00000001 00000000`00000001 fffff880`00000000 : nt!KiInterruptDispatchNoLock+0x163
fffff800`04211d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x32

STACK_COMMAND:  kb
SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME:  Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
Followup: MachineOwner
---------

kevindd992002 · 17 Sep 2010

Does that mean my video card driver can cause this BSOD problem?

richc46 · 17 Sep 2010

Yes, that can be a possible cause. Those posts give a lot of suggestions and tests. You can start with them to elimiante other causes, before you spend money on a new card.

kevindd992002 · 17 Sep 2010

Hmm. I'm not sure where to start first because I already have all updated drivers including the BIOS. But I may have to take time read those posts.

Thanks.

richc46 · 17 Sep 2010

Take your time. Tell us what test you want to take next and we will give you any information about the correct way that the test should be given.

Windows 7: BSOD A clock interrupt was not received on a secondary processor...

BSOD A clock interrupt was not received on a secondary processor... problems?