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Windows 7: Lots of BSODs since purchase


29 Aug 2010   #1

Windows 7 Home Premium 64 bit
 
 
Lots of BSODs since purchase

Hi,

This is my daughter's machine purchased from BestBuy before Christmas 2009. She has been complaining it BSODs a lot, but this is the first chance I have had to look at it since giving it to her. The machine is an Asus U50A notebook, Windows Home Premium 64 bit OEM installation. I tried to update the drivers to the latest version, as well as the BIOS. It still seems to fail unpredictably, and the tools I use seem to point to lots of causes. I have attached the results of the system performance and the BSOD Dump tool. Thanks for any help!




My System SpecsSystem Spec
.

29 Aug 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by frustratedw7usr View Post
Hi,

This is my daughter's machine purchased from BestBuy before Christmas 2009. She has been complaining it BSODs a lot, but this is the first chance I have had to look at it since giving it to her. The machine is an Asus U50A notebook, Windows Home Premium 64 bit OEM installation. I tried to update the drivers to the latest version, as well as the BIOS. It still seems to fail unpredictably, and the tools I use seem to point to lots of causes. I have attached the results of the system performance and the BSOD Dump tool. Thanks for any help!

Frustrateddw hi and welcome

I can understand why 35 chrashes would test the best of us. It will take a bit of time to sort these out, but in the mean time could you run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Jan
My System SpecsSystem Spec
29 Aug 2010   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by frustratedw7usr View Post
Hi,

This is my daughter's machine purchased from BestBuy before Christmas 2009. She has been complaining it BSODs a lot, but this is the first chance I have had to look at it since giving it to her. The machine is an Asus U50A notebook, Windows Home Premium 64 bit OEM installation. I tried to update the drivers to the latest version, as well as the BIOS. It still seems to fail unpredictably, and the tools I use seem to point to lots of causes. I have attached the results of the system performance and the BSOD Dump tool. Thanks for any help!

Frustrateddw hello again

We may have some news for you. In most of the DMPS there is mention of you mcods.sys file (part of your Mcaffee). Anti-virus applications (and Mcaffee especially) have been known to cause BSOD's


I would do two things.


1-remove Mcaffee and replace it with Microsoft Security Essentials (free)


2-Update the drivers listed below.


Old drivers needing update especially the ones in
red.

Code:
ASMMAP64.sys        fffff880`0642a000    fffff880`06431000    0x00007000    0x45c63998    2/4/2007 15:52:56                        
sncduvc.SYS        fffff880`06400000    fffff880`06408a80    0x00008a80    0x495894f2    12/29/2008 05:14:26                        
AsDsm.sys        fffff880`011ca000    fffff880`011d7000    0x0000d000    0x49950fc2    2/13/2009 02:14:26                        
L1C62x64.sys        fffff880`04f58000    fffff880`04f6a000    0x00012000    0x49f56c17    4/27/2009 04:25:59                        
spldr.sys        fffff880`01677000    fffff880`0167f000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
ATK64AMD.sys        fffff880`04fe8000    fffff880`04ff0000    0x00008000    0x4a0a1cb6    5/12/2009 21:04:54                        
GEARAspiWDM.sys        fffff880`04fd6000    fffff880`04fe3000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`0115f000    fffff880`0116a000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
snp2uvc.sys        fffff880`06432000    fffff880`065e9600    0x001b7600    0x4a13bb19    5/20/2009 04:11:05                        
IntcHdmi.sys        fffff880`05f50000    fffff880`05f77000    0x00027000    0x4a1bcec5    5/26/2009 07:13:09                        
iaStor.sys        fffff880`01005000    fffff880`01121000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40                        
dump_iaStor.sys        fffff880`02a2b000    fffff880`02b47000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40                        
ETD.sys        fffff880`04f9f000    fffff880`04fc7000    0x00028000    0x4a555fec    7/8/2009 23:11:40
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


Let us know if you need more assistance


Jan
My System SpecsSystem Spec
.


30 Aug 2010   #4

Windows 7 Home Premium 64 bit
 
 
Still a problem

Jan,

Thanks for taking the time to do such a thorough response! I had uninstalled Mcaffee when I first bought it, and have been using the Microsoft Security Essentials since then. Apparently it must not have completely uninstalled? So I downloaded the uninstall tool and ran it. It appears that driver is no longer there.

I then went and tried to update all of the drivers you listed. All are now newer drivers (never really sure if I have the latest, but at least they are newer), except for the ATK64AMD.sys. I installed all of the driver files available related to ATK for this system from the Asus site. That one is still the 5/12/09 date.

After I completed these updates, I got another BSOD. I was going to rerun the utility to post the info about it, but I noticed that there are no dump files newer than 8/15. I had two crashes last night, and one tonight (8/29 and 8/30). So I'm not sure if somehow the dump files have been turned off? Any ideas would be appreciated.

Thanks!
My System SpecsSystem Spec
31 Aug 2010   #5

Windows 7 Professional x64
 
 

Tell you what, go ahead and delete all dumps you have in your Minidump folder.

As soon as you get more BSODs, follow these directions again: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 Lots of BSODs since purchase




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