my laptop keep hanging !

Im using window 7 64bit home premium. And my laptop keep hanging recently and i have to shut down manually. I used to experienced this problem 1 month ago that whenever i sign in yahoo/chat room then my pc got hang then i have to hold the power button to shut it down. I had to make a new account user and it worked and now I have this problem again ......sometimes the problem continues constantly sometimes it occcurs once a while. Does anyone know how to solve this matter btw it wont let me restore .....too eventhough i disable my Bitdefender . Im so glad that it didnt hang yet >-< thank god.....normally 5mins after a restart after log in yahoo messgener then it hang..or if it is happy then it give me 10 mins before it hang lol


I just bought this laptop. not even 3 months.
It is Asus G73J series
I7-7200QM
8G of ram
ATI Mobility Radeon HD5870

Hello toan626,

Maybe you're using an old version of Yahoo! Messenger that doesn't support Windows 7. Install the latest, stable version. As what Dinesh said, uninstall BitDefender. Then download and install Microsoft Security Essentials.

richc46 said:

Many possible reasons.
The most common
Memory and overheating
SpeedFan - Access temperature sensor in your computer

Dinesh said:

Are you using the latest version of Yahoo messenger? Also, uninstall Bit Defenfer and see if it solves the problem.

it cant be overheating or memory, my laptop not a cheap laptop and i never let my laptop on for more then 1 hour. i take a good care of it. secondly.... it only happens when i use yahoo and enter the chatroom or anything that related to Voice Chat like skype and etc... otherwise it works like a champ. Oh well im using the latest version of yahoo messenger. i just disable bit defender a while ago to restore and i havn't enable it yet ..well i bought bit defender for 1 year and i have 301 days left i really dont want to waste my money like that. but it seem that the problem is gone after i disable the anti virus uhm.......kinda weird

Uninstall BitDefender as suggested. Install Malwarebytes, update, run a full scan.

Intall MS Security Essentials, update, run a full scan and leave it standing guard.

Type CMD in Start Search box, rightclick result>Run As Admin, type "sfc /scanow" in command prompt to check System Files.

Burn to CD memtest86, boot and test memory for 5-6 passes or overnight.

Burn to CD your HD maker's diag/repair scan, run full scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp. Then run a Disk Check

Work through repeat errors in Event Viewer>Admin View by googling text and ID# to see how others solved them. Check also Performance Log (on Advanced Tools page accessed by clicking through WEI score link at Computer>Properties) for errors logged at moment of hang. While on Advanced Tools page check for cued issues at top and Generate a System health report.

Consider a Repair Install

toan626 said:

richc46 said:

Many possible reasons.
The most common
Memory and overheating
SpeedFan - Access temperature sensor in your computer

Dinesh said:

Are you using the latest version of Yahoo messenger? Also, uninstall Bit Defenfer and see if it solves the problem.

it cant be overheating or memory, my laptop not a cheap laptop and i never let my laptop on for more then 1 hour. i take a good care of it. secondly.... it only happens when i use yahoo and enter the chatroom or anything that related to Voice Chat like skype and etc... otherwise it works like a champ. Oh well im using the latest version of yahoo messenger. i just disable bit defender a while ago to restore and i havn't enable it yet ..well i bought bit defender for 1 year and i have 301 days left i really dont want to waste my money like that. but it seem that the problem is gone after i disable the anti virus uhm.......kinda weird

Have you tried using other Instant Messengers besides that? Try to re-install Yahoo! Messenger or install alternative messengers like Trillian or Windows Live. Report back as to what have you observed.

may be the version you using may hav corrupted files... try downloading the latest version again (evn if yu hav) and do a fresh install..... if the same prob persists, then hopefully its due to 3 reasons

1. YMsgr n OS don't hav mutual agreement
2. evn though yur laptop is brand new, may be yur hard disk is having some bad sectors, r even it may be virus attack.
3. even it can be this way.... Y chat rooms will hav some malicious names,spams and that yur BIT Defender may try to block it n hence it closes it....


it can be any way... don't think abt money. yur AV may cost 1000, but yur laptop cost 1000's.. so this is important.. try uninstallin BIT defender n install norton trial version.. yu get it for 30 days.. if yu don face any issues wid it, then purchase for the full version of it....

make a decision dude ! all d best !

I've seen it do that with overheating (most likely), dusty fan, or virus. I recommend what others already have- memtest. A surefire way is to back up all your documents to another computer using Apricorn DriveWire and format/reinstall OS. If it's overheating, you'll notice that it will hang or reboot while installing OS or after finishing installation and running for only a few minutes.