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Windows 7: okay..? entire PC froze


30 Aug 2010   #1

Windows 7 Home Premium 64-bit
 
 
okay..? entire PC froze

ok so basically my PC just froze with no notification of anything not responding, this also happened last week like everything just stops except the mouse then once i click the mouse pointer just stops moving, the only way i can continue what i was doing is to hold the power button down to shut the entire PC down and then turn it back up.

My System SpecsSystem Spec
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30 Aug 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.
My System SpecsSystem Spec
30 Aug 2010   #3

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.
you want the screenshots of the processes and performance tabs on the task manager?
My System SpecsSystem Spec
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30 Aug 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Yes, process and performance. Lets see what that looks like.
My System SpecsSystem Spec
30 Aug 2010   #5

Windows 7 Home Premium 64-bit
 
 

My System SpecsSystem Spec
30 Aug 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You did not show process from all users, but everything that I saw looks ok. Lets see if its a program that is installed. Do a boot in safe mode and tell me what happens.

Check for virus and malware.

download malwarebytes.
My System SpecsSystem Spec
30 Aug 2010   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Is Roxio set to automatically launch at startup? Try setting it to manual startup, and see if you still get the 'freeze-ups'.
My System SpecsSystem Spec
30 Aug 2010   #8

Windows 7 Home Premium 64bit
 
 

Hey Rich and Jacee,
What about going into configsys and uncheck everything but his AV and see what happens?
Just a thought.
My System SpecsSystem Spec
30 Aug 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by The Howling Wolves View Post
Hey Rich and Jacee,
What about going into configsys and uncheck everything but his AV and see what happens?
Just a thought.
And a good thought, TY
My System SpecsSystem Spec
31 Aug 2010   #10

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
You did not show process from all users, but everything that I saw looks ok. Lets see if its a program that is installed. Do a boot in safe mode and tell me what happens.

Check for virus and malware.

download malwarebytes.
everything loaded correctly

ran AVG 9.0 ....clean
Malwarebytes ....clean
Spybot S&D .....found some infected cookies (refer to first txt file)
SUPERantispyware .....found some infected cookies (2nd txt file)
My System SpecsSystem Spec
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 okay..? entire PC froze




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