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Windows 7: BSOD with iTunes and WMP


22 May 2009   #1

Windows 7
 
 
BSOD with iTunes and WMP

Hello, i thought i would join up and see if i could get any help with this stupid BSOD i keep getting.

To start off, i am running Windows 7 RC Build 7100 x64.
I have got 2 HDDS, with multiple partitions. My music is stored on my primary HDD, with the OS, on a separate partition. My video is stored on another HDD.

Now, when i am playing music through iTunes, and i decide to load up a video(in WMP or MP Classic) i get a BSOD instantly. The OS hangs for about a second then up comes the BSOD. Now i have noticed this happens whilst my iTunes is playing music, but it also happens when it is sitting idle in the tray, not playing music.

Its very frustrating!!

If anyone has any help, or knows where i should do to seek out the cause, i would be very grateful. Also if anyone knows where i should look for the report files on the crash?

Thanks,

Adam


My System SpecsSystem Spec
.

22 May 2009   #2

 
 

Welcome to the forum mimminito. Can you upload the memory dumps that should be in C:\Windows\minidump and can you fill in your system specs.
My System SpecsSystem Spec
22 May 2009   #3

Windows 7
 
 

sure, here are the dumps, and ill update specs now
My System SpecsSystem Spec
.


22 May 2009   #4

 
 

Memory dump shows:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\Minidump\051409-23680-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7100 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7100.0.amd64fre.winmain_win7rc.090421-1700
Machine Name:
Kernel base = 0xfffff800`02c52000 PsLoadedModuleList = 0xfffff800`02e8be90
Debug session time: Thu May 14 23:34:49.930 2009 (GMT+1)
System Uptime: 0 days 13:31:38.771
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck E3, {fffffa8004ddabf0, fffffa8004622990, 0, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+19759 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
RESOURCE_NOT_OWNED (e3)
A thread tried to release a resource it did not own.
Arguments:
Arg1: fffffa8004ddabf0, Address of resource
Arg2: fffffa8004622990, Address of thread
Arg3: 0000000000000000, Address of owner table if there is one
Arg4: 0000000000000002
Debugging Details:
------------------

CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xE3
PROCESS_NAME: explorer.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80002d1ee36 to fffff80002cd0f80
STACK_TEXT:
fffff880`094f3658 fffff800`02d1ee36 : 00000000`000000e3 fffffa80`04ddabf0 fffffa80`04622990 00000000`00000000 : nt!KeBugCheckEx
fffff880`094f3660 fffff880`01227802 : 00000000`0000ffff 00000000`00000000 fffffa80`0a323510 11de4066`0f817ef2 : nt! ?? ::FNODOBFM::`string'+0x19759
fffff880`094f36c0 fffff880`01228304 : fffffa80`0a323510 fffff8a0`00000001 00000000`00000000 fffffa80`07caf010 : Ntfs!NtfsCleanupIrpContext+0x1d2
fffff880`094f3710 fffff880`0135dd0c : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0a323510 : Ntfs!NtfsExtendedCompleteRequestInternal+0xd4
fffff880`094f3750 fffff880`0132950f : fffff880`094f39d0 00000000`00000000 fffffa80`0a323510 fffffa80`0a323510 : Ntfs!NtfsCreateOrGetObjectId+0x56c
fffff880`094f3840 fffff880`012f26ad : fffffa80`0a323510 00000000`00000000 00000000`00000001 00000000`00000000 : Ntfs! ?? ::NNGAKEGL::`string'+0x1d7ac
fffff880`094f3880 fffff880`00d9627f : fffff880`094f39c0 fffffa80`07caf010 fffffa80`06a0c001 fffffa80`0a323510 : Ntfs!NtfsFsdFileSystemControl+0x13d
fffff880`094f3920 fffff880`00db475e : fffffa80`04dcbde0 fffffa80`0ab26f20 fffffa80`07caf000 fffffa80`07caf010 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`094f39b0 fffff800`02fcf300 : fffffa80`07caf301 fffff880`094f3ca0 fffffa80`0ab26f20 fffffa80`07caf010 : fltmgr!FltpFsControl+0xee
fffff880`094f3a10 fffff800`02f91f56 : 00000000`00000101 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5f0
fffff880`094f3b40 fffff800`02cd01d3 : 00000000`00000f90 00000000`0897cf48 00000000`0897cf60 00000000`00000068 : nt!NtFsControlFile+0x56
fffff880`094f3bb0 00000000`76e0e86a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0897cee8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e0e86a

STACK_COMMAND: kb
FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+19759
fffff800`02d1ee36 cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+19759
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 49ee9439
FAILURE_BUCKET_ID: X64_0xE3_nt!_??_::FNODOBFM::_string_+19759
BUCKET_ID: X64_0xE3_nt!_??_::FNODOBFM::_string_+19759
Followup: MachineOwner
---------


The problem appears to be caused by either a driver or an application. I would suggest uninstalling apps such as itunes, one at a time to see if the problem goes away. Check device manager as well to ensure there are no conflicts or unknown devices.
My System SpecsSystem Spec
23 May 2009   #5
Microsoft MVP

 
 

I had a similar issue at work not long ago. It came from installing the 32 bit version of iTunes on a 64 bit system. The fix was to uninstall the 32 bit version, then install the 64 bit version.
My System SpecsSystem Spec
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 BSOD with iTunes and WMP




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