Blue screen while switching users


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    Blue screen while switching users


    Hi,

    I bought an new pc and since the beginning I've been having blue screen errors during installation of software and while I switch between users. These are the details of the pc:

    - Windows 7 Ultimate
    - x64
    - Full retail version
    - Brand new installation
    - PC is one month old
    - I've installed Windows various times, but I keep getting the same problem.

    Thank you for the help.
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Hello and Welcome !

    Seems like both the Dump files are pointing to Memory. I would recommend Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

    Update the following Driver

    Code:
    Rt64win7.sys Thu Feb 26 14:34:13 2009
    Bugcheck

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041790, The subtype of the bugcheck.
    Arg2: fffffa8000fa07d0
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41790
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  LogonUI.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002aea058 to fffff80002a76740
    
    STACK_TEXT:  
    fffff880`099b71d8 fffff800`02aea058 : 00000000`0000001a 00000000`00041790 fffffa80`00fa07d0 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`099b71e0 fffff800`02a4968a : fffffa80`062837e0 fffffa80`00000006 fffff8a0`00000252 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x339c8
    fffff880`099b7a90 fffff800`02d5bdcf : fffff8a0`0837fc50 00000000`00000001 00000000`00000000 fffffa80`0690f690 : nt!MmCleanProcessAddressSpace+0x96
    fffff880`099b7ae0 fffff800`02d3385b : 00000000`00000000 00000000`00000001 000007ff`fffde000 00000000`00000000 : nt!PspExitThread+0x92f
    fffff880`099b7ba0 fffff800`02a75993 : fffffa80`062837e0 fffff880`00000000 00000000`003e3730 fffffa80`0690f690 : nt!NtTerminateProcess+0x25b
    fffff880`099b7c20 00000000`77c0001a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0020fb68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77c0001a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+339c8
    fffff800`02aea058 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+339c8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+339c8
    
    BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+339c8
    
    Followup: MachineOwner
    Hope this helps,
    Captain
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    I agree with Captain: that Realtek driver needs an update. Here is a download link: Realtek

    Update your ATI graphics drivers as well. Here is a link: https://a248.e.akamai.net/f/674/9206...win7_64_dd.exe

    Finally, remove Gigabyte's Easy Saver program, notorious for causing BSODs:
    Code:
    gdrv.sys     Thu Mar 12 23:22:29 2009
    Go to Programs and Features and Uninstall it.

    If you get more BSODs, please enable driver verifier. Here is my tutorial for it: Driver Verifier - Enable and Disable

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Aug 31 12:27:40.693 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:28.145
    BugCheck 1A, {41790, fffffa8000cb7120, ffff, 0}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
    BUGCHECK_STR:  0x1a_41790
    PROCESS_NAME:  drvinst.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Aug 30 15:49:52.536 2010 (UTC - 4:00)
    System Uptime: 0 days 9:19:17.987
    BugCheck 1A, {41790, fffffa8000fa07d0, ffff, 0}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339c8 )
    BUGCHECK_STR:  0x1a_41790
    PROCESS_NAME:  LogonUI.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    
      My Computer


  4. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Thank you very much for the information!

    I've already done memtest86, but did not find any problems.

    I will follow your advice en post the results as soon as I am done.

    Noon08
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Hi guys!

    I found the problem. One of the memory modules was defect. I opened up the pc and removed the good memory module. As soon as I booted up, I got a Blue Screen. I removed the defect memory module and placed the good one. Since then I haven't got a Blue Screen.

    Thanks for all the help!
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Thanks for the update!

    Glad to hear it's all sorted out.
      My Computer


 

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