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Windows 7: BSOD and Acronis?

02 Sep 2010   #1

Windows 7 64 Professional
BSOD and Acronis?

I just reinstalled Acronis 2010 (after uninstalling 2011 with Revo) Adn another BSOD. Ran memtest, Prime, removed dust, etc. Is it Acronism, or something else. I had to reinstall the PxHlpa64.sys because the DVD drives stopped working. This crashed 9-2-2010, although I can't find a dmp file for it.

Any suggestions?

Thanks a lot for your help.

Also, is there any easy way to view the dmp files without installing all of the MS Windows debugging tools? And I can't find Dumochk.exe or Windbg.exe


My System SpecsSystem Spec
02 Sep 2010   #2

Windows 7 Professional x64

Windbg.exe is the name of the main executable for Debugging Tools for Windows. It should be located in C:\Program Files\Debugging Tools for Windows (x64).

Most of the dumps point to a hardware error, but the latest one that did was from July. No evidence of a BSOD from September in Event logs, and no dump file saved.

The last BSOD recorded, August 25, blames PC Tools. I would suggest removing that.

I see you have both Debugging Tools for Windows, and BlueScreenView installed. Both of those are methods to view your own dumps.

For now, I recommend deleting all dumps in your C:\Windows\Minidump folder, and watching to see if you get more BSODs.

If you do, post back here with the BSOD Posting Instructions info again.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\DOCUME~1\JK\LOCALS~1\Temp\Temporary Directory 6 for\Windows7_BSOD_jcgriff2\082510-32573-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`0305be50
Debug session time: Wed Aug 25 09:06:57.738 2010 (GMT-5)
System Uptime: 0 days 0:06:40.704
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800464de7c, fffff8800875b670, 0}

Unable to load image pctgntdi64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pctgntdi64.sys
*** ERROR: Module load completed but symbols could not be loaded for pctgntdi64.sys
Probably caused by : pctgntdi64.sys ( pctgntdi64+1e7c )

Followup: MachineOwner

3: kd> lmvm sptd
start             end                 module name
My System SpecsSystem Spec

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