Windows 7: Crash/Restart, Possible Graphics Card Issue?

InTheCity · 04 Sep 2010

Hi Guys,

I wonder if anyone could help me. Recently I've been having issues with my computer randomly crashing or restarting. There's no blue screen as such it just seems to restart.

The Action Centre claims there's a problem with my Graphics card but can't seem to find solutions.

I've attached a folder with the crash logs etc.

Any help would be great thanks,

Nick

Dell XPS 630i
Intel Core 2 Quad-Core Processor Q9450 (2.66Ghz, 1333MHz FSB, 12MB cache)

Memory
4096MB 800MHz Dual Channel DDR2 SDRAM [4x1024]

Video Card
1GB NVIDIA GeForce 9800 GX2 graphics card

Hard Drive
Hard Drive 750 GB Serial ATA non Raid (7200 Rpm)

OS
Windows 7 Ultimate 32bit

Jonathan_King · 04 Sep 2010

Welcome!

It does appear to be a graphics issue. Check out this article on bugcheck 116: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Install these nVidia drivers: NVIDIA DRIVERS 258.96 WHQL

I see your very old (2004) Broadcom wireless drivers are blamed. Please update them to the latest version.

Install these chipset drivers: NVIDIA DRIVERS 15.51 WHQL

Remove Semantic 2009 (known to cause BSODs on Vista and 7 machines): ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

If you get more BSODs, please follow our BSOD Posting Instructions sticky: http://www.sevenforums.com/crashes-d...tructions.html

...Summary of the Dumps:

Code:


Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Sep  4 06:55:42.204 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:09.388
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul  9 12:13:32.012 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:36.197
*** WARNING: Unable to verify timestamp for bcmwl5.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl5.sys
BugCheck 1000007E, {c0000005, a8948452, 8db8b448, 8db8b020}
Probably caused by : bcmwl5.sys ( bcmwl5+20452 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

InTheCity · 04 Sep 2010

Hi Jonathan_King,

Thanks for your quick response and extra tips. I'll try those new drivers and the other things you suggested. The post my findings

Really appreciate your help.

Thanks again

InTheCity · 13 Sep 2010

Attachment 97464
Attachment 97463

Hello Again,

I tried the steps Jonathan suggested but am still having some issues. Are they the same problems or new ones? Can anyone tell me what might be going wrong or point me in the right direction? Thank in advance

Nick

Jonathan_King · 13 Sep 2010

Try removing Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

InTheCity · 14 Sep 2010

Hi Jonathan,

Thanks again for taking the time to look at my problem.

I removed the Norton and Installed the MSE. Then I installed the NVIDIA Driver and Chip Sets for a second time but it hasn't helped.

I'm now having an issue with my Graphics Card not working. The Action Center acknowledges there's a problem but doesn't have a solution.

Can anyone recommended any course of action Or a Driver that might work?

I attached the new System File zips etc.

Thanks again

Nick

Attachment 97652
Attachment 97653

Jonathan_King · 14 Sep 2010

Strange, those attachments have been deleted.

InTheCity · 15 Sep 2010

Indeed, it seems that way.

How about now?

Attachment 97858
Attachment 97859

Thanks

Jonathan_King · 15 Sep 2010

Here's what the Action Center reports:

Quote:

1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.

Try removing your graphics drivers with Driver Sweeper, then reinstalling these ones: NVIDIA DRIVERS 258.96 WHQL

InTheCity · 16 Sep 2010

Thanks again Jonathan. I'll give that a go.

Windows 7: Crash/Restart, Possible Graphics Card Issue?

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