BSOD after Windows update

Hello,

I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the same. The computer was running fine and no hardware changes or other software changes were performed at the time of the Windows update. I cannot recall exactly which critical updates were listed but there were 2 from 8/10 and I think one from 8/24.

I've managed to catch the BSOD by disabling the auto reboot. It gives the following STOP error : 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

If I select safe mode, the last driver to load prior to the reboot is "fvevol.sys"

I've tried switching between AHCI and IDE compatible in the BIOS drive configuration with no success.

The computer is an ASUS AP003 with a Pentium E5300/2.6Hz with 6GB DDR2 800 memory. I have a 500GB Seagate ST3500418AS as the primary boot drive.

I also only have the manufacturer recovery CD that will reinstall the OS but I haven't been able to find a "repair OS" selection on that CD.

At this time, I'm looking for any possible suggestions that don't require me to reinstall the OS. I understand that it may come to that but I'd like to get some suggestions to try before that.

Thanks for any help or suggestions.

spankasmurf said:

Hello,

I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the same. The computer was running fine and no hardware changes or other software changes were performed at the time of the Windows update. I cannot recall exactly which critical updates were listed but there were 2 from 8/10 and I think one from 8/24.

I've managed to catch the BSOD by disabling the auto reboot. It gives the following STOP error : 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

If I select safe mode, the last driver to load prior to the reboot is "fvevol.sys"

I've tried switching between AHCI and IDE compatible in the BIOS drive configuration with no success.

The computer is an ASUS AP003 with a Pentium E5300/2.6Hz with 6GB DDR2 800 memory. I have a 500GB Seagate ST3500418AS as the primary boot drive.

I also only have the manufacturer recovery CD that will reinstall the OS but I haven't been able to find a "repair OS" selection on that CD.

At this time, I'm looking for any possible suggestions that don't require me to reinstall the OS. I understand that it may come to that but I'd like to get some suggestions to try before that.

Thanks for any help or suggestions.

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

I'm unable to load windows in safe mode or to command prompt so I cannot easily get the DMP file. I suppose I could pull the drive, recover windows to another drive, slave the first drive, and get the DMP file - but I'd be happy to hear other ideas on how to get the DMP file.

If you cannot help without the DMP file, that's cool. I was just hoping to get some suggestions.

zigzag3143 said:

spankasmurf said:

Hello,

I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the same. The computer was running fine and no hardware changes or other software changes were performed at the time of the Windows update. I cannot recall exactly which critical updates were listed but there were 2 from 8/10 and I think one from 8/24.

I've managed to catch the BSOD by disabling the auto reboot. It gives the following STOP error : 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

If I select safe mode, the last driver to load prior to the reboot is "fvevol.sys"

I've tried switching between AHCI and IDE compatible in the BIOS drive configuration with no success.

The computer is an ASUS AP003 with a Pentium E5300/2.6Hz with 6GB DDR2 800 memory. I have a 500GB Seagate ST3500418AS as the primary boot drive.

I also only have the manufacturer recovery CD that will reinstall the OS but I haven't been able to find a "repair OS" selection on that CD.

At this time, I'm looking for any possible suggestions that don't require me to reinstall the OS. I understand that it may come to that but I'd like to get some suggestions to try before that.

Thanks for any help or suggestions.

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

spankasmurf said:

I'm unable to load windows in safe mode or to command prompt so I cannot easily get the DMP file. I suppose I could pull the drive, recover windows to another drive, slave the first drive, and get the DMP file - but I'd be happy to hear other ideas on how to get the DMP file.

If you cannot help without the DMP file, that's cool. I was just hoping to get some suggestions.

zigzag3143 said:

spankasmurf said:

Hello,

I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the same. The computer was running fine and no hardware changes or other software changes were performed at the time of the Windows update. I cannot recall exactly which critical updates were listed but there were 2 from 8/10 and I think one from 8/24.

I've managed to catch the BSOD by disabling the auto reboot. It gives the following STOP error : 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

If I select safe mode, the last driver to load prior to the reboot is "fvevol.sys"

I've tried switching between AHCI and IDE compatible in the BIOS drive configuration with no success.

The computer is an ASUS AP003 with a Pentium E5300/2.6Hz with 6GB DDR2 800 memory. I have a 500GB Seagate ST3500418AS as the primary boot drive.

I also only have the manufacturer recovery CD that will reinstall the OS but I haven't been able to find a "repair OS" selection on that CD.

At this time, I'm looking for any possible suggestions that don't require me to reinstall the OS. I understand that it may come to that but I'd like to get some suggestions to try before that.

Thanks for any help or suggestions.

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

Without the actual dmp all we can say that bugcheck means

The INACCESSIBLE_BOOT_DEVICE bug check has a value of 0x0000007B. This bug check indicates that the Microsoft Windows operating system has lost access to the system partition during startup.


Sounds like HD problem. I would run a chkdsk

CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.

Thanks Zigzag for taking time to offer suggestions. Looks like I'll have to reinstall. Frustrating that I cannot even do the chkdsk or get to any kind of command prompt. Thanks again.