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Windows 7: I got the Blue Screen!


04 Sep 2010   #1

windows 7 ultimate 32 bit
 
 
I got the Blue Screen!

Hi forum,

i got the blue screen of death...ran a diagnostic report and the sys file collection app...i just want to know whether my laptop is ok or it needs repairs...cause this happend a couple of times


thanks

Specs:
Windows 7 ultimate
bought a retail version
laptop is 3 yrs old
i got ultimate early june

My System SpecsSystem Spec
.

04 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by lashane View Post
Hi forum,

i got the blue screen of death...ran a diagnostic report and the sys file collection app...i just want to know whether my laptop is ok or it needs repairs...cause this happend a couple of times


thanks

Specs:
Windows 7 ultimate
bought a retail version
laptop is 3 yrs old
i got ultimate early june

Hi lashane and welcome


Where do I start?

1-old drivers
you have drivers from as far back as 2004. they need to be updated before we can tell whats wrong.

Code:
NTIDrvr.sys        0x8e3a6000    0x8e3a7800    0x00001800    0x41c8888a    12/21/2004 16:33:14                        
000.fcl        0x9aae1000    0x9aae2a00    0x00001a00    0x4459653c    5/3/2006 22:21:48                        
mdmxsdk.sys        0x98bca000    0x98bcd180    0x00003180    0x449716a3    6/19/2006 17:26:59                        
xaudio.sys        0x9aad9000    0x9aae1000    0x00008000    0x44d3e8ad    8/4/2006 20:39:09                        
DKbFltr.sys        0x8e3e9000    0x8e3f3000    0x0000a000    0x4537363c    10/19/2006 04:24:28                        
SynTP.sys        0x8c379000    0x8c3a3380    0x0002a380    0x453d015a    10/23/2006 13:52:26                        
HSX_CNXT.sys        0x94d06000    0x94dba000    0x000b4000    0x45526e09    11/8/2006 19:53:45                        
HSXHWAZL.sys        0x8f71e000    0x8f75b000    0x0003d000    0x45526e14    11/8/2006 19:53:56                        
HSX_DPV.sys        0x94c03000    0x94d06000    0x00103000    0x45526e5b    11/8/2006 19:55:07                        
sncduvc.SYS        0x8f1cb000    0x8f1d1d00    0x00006d00    0x4593384e    12/27/2006 23:21:50                        
PSDNServ.sys        0x88753000    0x8875c000    0x00009000    0x45f68540    3/13/2007 07:04:32                        
psdvdisk.sys        0x88741000    0x88753000    0x00012000    0x45f6854c    3/13/2007 07:04:44                        
o2sd.sys        0x83b70000    0x83b78b80    0x00008b80    0x4610ba9a    4/2/2007 04:11:06                        
o2media.sys        0x83b9f000    0x83ba8b00    0x00009b00    0x4611b62b    4/2/2007 22:04:27                        
psdfilter.sys        0x83a0b000    0x83a14000    0x00009000    0x462f1121    4/25/2007 04:28:17                        
snp2uvc.sys        0x8f016000    0x8f1bc280    0x001a6280    0x466e071f    6/11/2007 22:38:23                        
atikmdag.sys        0x9120e000    0x91936000    0x00728000    0x46be7a04    8/11/2007 23:09:56                        
RTKVHDA.sys        0x9400a000    0x941e4e40    0x001dae40    0x46cc137c    8/22/2007 06:44:12                        
nscirda.sys        0x8e218000    0x8e21f800    0x00007800    0x479190cc    1/19/2008 01:55:24                        
klbg.sys        0x83a00000    0x83a0b000    0x0000b000    0x494688a5    12/15/2008 12:41:09                        
yk62x86.sys        0x8c329000    0x8c379000    0x00050000    0x49a2b642    2/23/2009 10:44:18                        
bcmwl6.sys        0x8e220000    0x8e338000    0x00118000    0x49cc24c8    3/26/2009 20:58:48                        
spldr.sys        0x889f7000    0x889ff000    0x00008000    0x4a084ebb    5/11/2009 12:13:47                        
klmouflt.sys        0x8e20f000    0x8e218000    0x00009000    0x4a0ef0bd    5/16/2009 12:58:37                        
GEARAspiWDM.sys        0x8e3a8000    0x8e3ad280    0x00005280    0x4a1151b5    5/18/2009 08:16:53                        
amdxata.sys        0x83ba9000    0x83bb2000    0x00009000    0x4a12f30f    5/19/2009 13:57:35                        
kl1.sys        0x9040c000    0x9092c000    0x00520000    0x4a361baf    6/15/2009 06:00:15                        
klif.sys        0x8d430000    0x8d479000    0x00049000    0x4a4dca7a    7/3/2009 05:08:10
2- Disk problem
Many of these refer to disk.sys which is part of the win 7 OS. That usually indicates a HD problem

CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.

3-because of the many different reported causes I would also run a system file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Ken
My System SpecsSystem Spec
Reply

 I got the Blue Screen!




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