| Windows 7: Win7 x64 turns off the screen and cannot go back |
04 Sep 2010
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#1 | | |
Win7 x64 turns off the screen and cannot go back I left my laptop running fine last night and Windows 7 turns off my display after 5 mins of inactivity. So when I woke up in the morning the screen was black, the problem is that I cannot do anything with the laptop anymore. Pressing keyboard keys or moving the mouse doesn't make the display go back as it used to be. I can also see that the HDD LED activity light is not flashing anymore. The laptop obviously froze so I had to hard reboot. This is not normal, what could be causing it? I tried looking at Event Viewer and I found nothing suspicious, there was the "expected" Kernel-Power error stating that the shutdown was unexpected, simply because I had to hard reboot. Help would be much appreciated. Thanks. | My System Specs |
| System Manufacturer/Model Number Sager NP8130 OS Windows 7 Ultimate x6 CPU i5 2670QM Memory 2x4GB RAM Kingston HyperX Memory DDR3 1600 MHz Sticks Graphics Card Nvidia GeForce GTX 560M Sound Card Realtek HD Audio (Built-in) Screen Resolution 1920x1080 Hard Drives 128GB Crucial M4 SSD
500GB Seagate 7200RPM HDD Internet Speed 12Mbps down/4Mbps up |
04 Sep 2010
|
#2 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Can you get to safe mode? | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
04 Sep 2010
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#3 | | |
Yes I can.
I have no problems with my computer now. This just happened last night but I don't know if it will happen again. The computer just turned off the display a few minutes ago and I did not have problem going back. | My System Specs | | System Manufacturer/Model Number Sager NP8130 OS Windows 7 Ultimate x6 CPU i5 2670QM Memory 2x4GB RAM Kingston HyperX Memory DDR3 1600 MHz Sticks Graphics Card Nvidia GeForce GTX 560M Sound Card Realtek HD Audio (Built-in) Screen Resolution 1920x1080 Hard Drives 128GB Crucial M4 SSD
500GB Seagate 7200RPM HDD Internet Speed 12Mbps down/4Mbps up |
04 Sep 2010
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#4 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
OK Kevin forget about it for now, enjoy your computer. If you are school age use it in class. If it happens again, try this. | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
04 Sep 2010
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#5 | | |
Alright. Well I'm not at school age anymore but I use it as my main computer. I just really wanted to know what was the cause of it  All my power settings are at default too. | My System Specs | | System Manufacturer/Model Number Sager NP8130 OS Windows 7 Ultimate x6 CPU i5 2670QM Memory 2x4GB RAM Kingston HyperX Memory DDR3 1600 MHz Sticks Graphics Card Nvidia GeForce GTX 560M Sound Card Realtek HD Audio (Built-in) Screen Resolution 1920x1080 Hard Drives 128GB Crucial M4 SSD
500GB Seagate 7200RPM HDD Internet Speed 12Mbps down/4Mbps up |
04 Sep 2010
|
#6 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Type cmd in search
In cmd type device manager.
Look at all the cards, any yellow warnings that a card or driver is defective?
Update your graphics driver | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
04 Sep 2010
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#7 | | |
No yellow warnings or whatsoever. All my drivers are updated, I'm quite obsessive compulsive about them. And yes, my graphics driver is also updated. | My System Specs | | System Manufacturer/Model Number Sager NP8130 OS Windows 7 Ultimate x6 CPU i5 2670QM Memory 2x4GB RAM Kingston HyperX Memory DDR3 1600 MHz Sticks Graphics Card Nvidia GeForce GTX 560M Sound Card Realtek HD Audio (Built-in) Screen Resolution 1920x1080 Hard Drives 128GB Crucial M4 SSD
500GB Seagate 7200RPM HDD Internet Speed 12Mbps down/4Mbps up |
04 Sep 2010
|
#8 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Try this scan SFC /SCANNOW Command - System File Checker
If no significant errors download and run the full scan for malwarebytes, be sure to update before using. Run full virus scan
What is the make and date on your graphics card driver? | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
05 Sep 2010
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#9 | | |
I've just done sfc /scannow and it repaired some errors but mostly with codec files I think. Should I attach the text file of the process? In the guide, it is said that if I don't see "no errors" after the scan, I should do system restore. Should I still do system restore if the process already repaired some of the integrity mismtaches?
I will try malwarebytes and nod32 full scan now.
The make and date of my graphics card driver is 8.17.12.5947 and 8/21/2010, respectively. | My System Specs | | System Manufacturer/Model Number Sager NP8130 OS Windows 7 Ultimate x6 CPU i5 2670QM Memory 2x4GB RAM Kingston HyperX Memory DDR3 1600 MHz Sticks Graphics Card Nvidia GeForce GTX 560M Sound Card Realtek HD Audio (Built-in) Screen Resolution 1920x1080 Hard Drives 128GB Crucial M4 SSD
500GB Seagate 7200RPM HDD Internet Speed 12Mbps down/4Mbps up |
05 Sep 2010
|
#10 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Is that an ATI card?
SFC is fine. | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 Win7 x64 turns off the screen and cannot go back problems? All times are GMT -5. The time now is 10:46 PM. | |