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Windows 7: Had a few BSOD can you guys check this for me please


05 Sep 2010   #1

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 
Had a few BSOD can you guys check this for me please

Hi guys had a few BSOD's recently Have posted the screen shots instead of the dumps If you need the dumps I can always post them later for you.

Would be grateful if you can have a look and advise please.

I get them mostly when using Windows Live Movie Maker Beta and when saving to disk.


Steve

My System SpecsSystem Spec
.

05 Sep 2010   #2

Windows 7 Ultimate 32 bit
 
 

Steve, we really need to see the actual dump files.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

I can give you this until we get the actual dumps. I think you have a hardware or hardware related problem (driver). Look at the usual causes for each of the codes.

Error code 3B - BSOD Index

Error Code 24 - BSOD Index

Error code C4 - BSOD Index

Error code 7E - BSOD Index

I do not know what antivirus or firewall you are running. Also, are you running any CD visualization program?
My System SpecsSystem Spec
05 Sep 2010   #3

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Sorry Carl, I thought without the dumps you might have an Idea Ok I have added them to this post.

Using Kaspersky 2011 Internet Security Suite Version 11.0.0.232(a.b) , MSE Beta Security Essentials Version: 2.0.375.0 and MalwareBytes Version 1.46 and no CD visualization programs.

See my system Specs for related Info.


Hope you have an answer for me soon as I know how good you are with this stuff

Steve
My System SpecsSystem Spec
.


05 Sep 2010   #4

Windows 7 Ultimate 32 bit
 
 

Right now I am not at home and I don't have my tools and references loaded on Mae Lyne's netbook. I hope one of the other team members will look at your dumps. If not, I will do so in the morning when I go home to shower.

I can get you started. Uninstall Kaspersky completely. Go to their website and use their uninstall tool. Make sure Windows Firewall is turned on. Kaspersky is known to cause BSOD's on some Win 7 systems. After you uninstall Kaspersky, reboot and see how your system runs. Upload any new BSOD's.

This the best I can do until I look at the dumps.
My System SpecsSystem Spec
07 Sep 2010   #5

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Anybody had a look yet for me ? Had no more problems since.


Steve
My System SpecsSystem Spec
08 Sep 2010   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello Steve,

As Carl suggested uninstall Kaspersky Internet Security 2011 (avp.exe) completely since i see you also have Microsoft Security Essentials use the Removal Tool to clean the left over files.

Update the Following Drivers :

Code:
asusgsb.sys  Thu Sep 27 18:44:50 2007
Rt64win7.sys Thu Aug 20 21:35:06 2009
supersafer64.sys Fri Dec 26 14:49:49 2008
Bugcheck:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003024920, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880111397c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
nt!RtlRealSuccessor+30
fffff800`03024920 488b4908        mov     rcx,qword ptr [rcx+8]

CONTEXT:  fffff880111397c0 -- (.cxr 0xfffff880111397c0)
rax=f7fff8a002e30970 rbx=00000000000361ec rcx=f7fff8a002e30970
rdx=fffff88004963a78 rsi=00000000c0000017 rdi=00000000024df6c8
rip=fffff80003024920 rsp=fffff8801113a198 rbp=fffff8801113a29c
 r8=0000000000000000  r9=0000000000000000 r10=fffff88004963a78
r11=0000000000000006 r12=fffff8801113a360 r13=0000000000000001
r14=00000000024df6d0 r15=0000000000000018
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nt!RtlRealSuccessor+0x30:
fffff800`03024920 488b4908        mov     rcx,qword ptr [rcx+8] ds:002b:f7fff8a0`02e30978=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  avp.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003024920

STACK_TEXT:  
fffff880`1113a198 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlRealSuccessor+0x30


FOLLOWUP_IP: 
nt!RtlRealSuccessor+30
fffff800`03024920 488b4908        mov     rcx,qword ptr [rcx+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!RtlRealSuccessor+30

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

STACK_COMMAND:  .cxr 0xfffff880111397c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlRealSuccessor+30

BUCKET_ID:  X64_0x3B_nt!RtlRealSuccessor+30

Followup: MachineOwner
Hope this helps,
Captain
My System SpecsSystem Spec
08 Sep 2010   #7

Windows 7 Ultimate 32 bit
 
 

Steve, Captain Jack is spot on. I am now home and I looked at the dump. While I suspect those drivers are the cause, I can't guarantee that; but since troubleshooting is process of elimination, you need to fix all known causes of crashes step by step. Generally speaking, Win 7 does not like older third party drivers, especially those written for XP. They can and do cause conflicts, memory corruption and crashes.

If you need help with those drivers, please let us know.
My System SpecsSystem Spec
08 Sep 2010   #8

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Thax guys for looking for me. I could use some help locating the drivers though I would be most grateful


Steve
My System SpecsSystem Spec
08 Sep 2010   #9

Windows 7 Ultimate 32 bit
 
 

asusgsb.sys - ASUS Virtual Video Capture Device Driver ASUSTeK Computer Inc.-Support-

Rt64win7.sys - Realtek Ethernet driver Realtek

supersafer64.sys - Unistall this software completely; it is obsolete. If there is a Win 7 compatible version, you can install that.

I hope this helps you.
My System SpecsSystem Spec
09 Sep 2010   #10

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Many Thanks Carl have updated accordingly Hopefully all will be ok now.


Steve
My System SpecsSystem Spec
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 Had a few BSOD can you guys check this for me please




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