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Windows 7: Please help.


05 Sep 2010   #1

MS Windows 7 Home Premium 64-bit
 
 
Please help.

- Windows 7 64bit
- Original OS
- OEM

Just purchased the HP p6510f from newegg.com about a week ago. Haven't changed anything on it at all. I assume (from the System Diagnostics Report) that my BSODs are being caused by Norton Anti-Virus. Any help you have is greatly appreciated.

My System SpecsSystem Spec
.

05 Sep 2010   #2

Windows 7 Ultimate 32 bit
 
 

Hi HelpMehPlz. Sorry you are having problems. You don't need to "bump". We are all volunteers here; we try not to let anyone fall through the cracks. I will look at your dumps and edit this thread.

Your three dumps have different error codes and the first two reference memory. The third points to a bad check sum.

Error code A, IRQL_NOT_LESS_OR_EQUAL - usual causes are Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

Error code 1E, KMODE_EXCEPTION_NOT_HANDLED - usual causes are Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.

Error code - 221, Status_IMAGE_CHECKSUM_MISMATCH - Device driver, System DLL corruption, Faulty hardware in I/O path (a disk error, faulty RAM, or a corrupted page file), BIOS.

These are hardware/hardware related errors. Notice in the usual causes that memory is listed in two of the error codes and device driver in in all three.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2.zip\Windows_NT6_BSOD_jcgriff2\090510-34164-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a14000 PsLoadedModuleList = 0xfffff800`02c51e50
Debug session time: Sun Sep  5 11:59:44.414 2010 (GMT-4)
System Uptime: 0 days 16:34:18.240
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffffffffffd20, 2, 0, fffff80002a53dba}

Probably caused by : ntkrnlmp.exe ( nt!KeQueryValuesProcess+a0 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffffffffffd20, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a53dba, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbc0e0
 fffffffffffffd20 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeQueryValuesProcess+a0
fffff800`02a53dba 488b8120fdffff  mov     rax,qword ptr [rcx-2E0h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  Wow.exe

TRAP_FRAME:  fffff880084ab470 -- (.trap 0xfffff880084ab470)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000001659 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a53dba rsp=fffff880084ab600 rbp=0000000000000000
 r8=000000000000d5ab  r9=fffffa8003a36300 r10=fffffa8003a362a0
r11=fffffa800665d370 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po cy
nt!KeQueryValuesProcess+0xa0:
fffff800`02a53dba 488b8120fdffff  mov     rax,qword ptr [rcx-2E0h] ds:ffffffff`fffffd20=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a83ca9 to fffff80002a84740

STACK_TEXT:  
fffff880`084ab328 fffff800`02a83ca9 : 00000000`0000000a ffffffff`fffffd20 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`084ab330 fffff800`02a82920 : fffff880`084ab680 fffff880`084ab680 00000000`0000048b fffffa80`06604b30 : nt!KiBugCheckDispatch+0x69
fffff880`084ab470 fffff800`02a53dba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000801 : nt!KiPageFault+0x260
fffff880`084ab600 fffff800`02d1c5e8 : fffffa80`0665d360 00000000`00000000 fffff880`084abca0 00000000`00000002 : nt!KeQueryValuesProcess+0xa0
fffff880`084ab630 fffff800`02d1b7da : 00000000`00000000 00000000`00013f70 00000000`002d7680 00000000`002d6fc0 : nt!ExpCopyProcessInfo+0x1f8
fffff880`084ab6f0 fffff800`02d82116 : 00000000`002c3810 00000000`00014400 fffff880`084ab880 00000000`00000000 : nt!ExpGetProcessInformation+0x14b
fffff880`084ab840 fffff800`02d831e5 : 00000000`002c3810 00000000`00008000 00000000`00000005 00000000`039fec2c : nt!ExpQuerySystemInformation+0xf14
fffff880`084abbe0 fffff800`02a83993 : ffffffff`ffffffff 00000000`0008e310 00000000`0008e308 00000000`00008000 : nt!NtQuerySystemInformation+0x4d
fffff880`084abc20 00000000`777700ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008e208 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777700ba


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KeQueryValuesProcess+a0
fffff800`02a53dba 488b8120fdffff  mov     rax,qword ptr [rcx-2E0h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KeQueryValuesProcess+a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xA_nt!KeQueryValuesProcess+a0

BUCKET_ID:  X64_0xA_nt!KeQueryValuesProcess+a0

Followup: MachineOwner
---------

Kernel base = 0xfffff800`02a08000 PsLoadedModuleList = 0xfffff800`02c45e50
Debug session time: Sun Sep  5 13:52:58.750 2010 (GMT-4)
System Uptime: 0 days 1:34:27.576
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+5e6a952f019fdf0c
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff88002f8b2c8 -- (.exr 0xfffff88002f8b2c8)
ExceptionAddress: fffff80002a85167 (nt!KiInsertTimerTable+0x0000000000000157)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88002f8b370 -- (.trap 0xfffff88002f8b370)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000040e76080 rbx=0000000000000000 rcx=fffff88002f63180
rdx=fffffa8006889c20 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a85167 rsp=fffff88002f8b500 rbp=0000000000000000
 r8=52c15ca9e457a736  r9=00000000000000e7 r10=fffff88002f63180
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!KiInsertTimerTable+0x157:
fffff800`02a85167 410fb74002      movzx   eax,word ptr [r8+2] ds:52c15ca9`e457a738=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a7046e to fffff80002a78710

STACK_TEXT:  
fffff880`02f8a3b8 fffff800`02a7046e : fffffa80`04be7010 00000000`00000001 fffff880`02f8ab30 fffff800`02aa5668 : nt!KeBugCheck
fffff880`02f8a3c0 fffff800`02a9e40d : fffff800`02c86b7c fffff800`02bc0e84 fffff800`02a08000 fffff880`02f8b2c8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f8a3f0 fffff800`02aa5a90 : fffff800`02bc7b14 fffff880`02f8a468 fffff880`02f8b2c8 fffff800`02a08000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f8a420 fffff800`02ab29ef : fffff880`02f8b2c8 fffff880`02f8ab30 fffff880`00000000 fffff800`02a08000 : nt!RtlDispatchException+0x410
fffff880`02f8ab00 fffff800`02a77d82 : fffff880`02f8b2c8 fffffa80`06889c20 fffff880`02f8b370 52c15ca9`e457a736 : nt!KiDispatchException+0x16f
fffff880`02f8b190 fffff800`02a7668a : fffffa80`051b3010 fffff880`051bc095 00000000`00000000 fffff880`051b83f1 : nt!KiExceptionDispatch+0xc2
fffff880`02f8b370 fffff800`02a85167 : 00000000`00000000 00000000`0000000f 00000000`00000000 ffffdc37`aeb87e8e : nt!KiGeneralProtectionFault+0x10a
fffff880`02f8b500 fffff800`02a8227a : 00000000`01201600 fffffa80`04de9b60 fffffa80`052d9b60 00000000`00000000 : nt!KiInsertTimerTable+0x157
fffff880`02f8b560 fffff800`02a83d7d : fffffa80`06889c20 fffffa80`063501b0 fffffa80`063501b0 00000000`00000102 : nt!KiTimerWaitTest+0x15a
fffff880`02f8b5e0 fffff800`02a844be : 0000000d`32239976 fffff880`02f8bc58 00000000`00058b27 fffff880`02f65a68 : nt!KiProcessExpiredTimerList+0x6d
fffff880`02f8bc30 fffff800`02a83cb7 : 00000013`509e5fc8 00000013`00058b27 00000013`509e5f7b 00000000`00000027 : nt!KiTimerExpiration+0x1be
fffff880`02f8bcd0 fffff800`02a80eea : fffff880`02f63180 fffff880`02f6dfc0 00000000`00000000 fffff880`050c5588 : nt!KiRetireDpcList+0x277
fffff880`02f8bd80 00000000`00000000 : fffff880`02f8c000 fffff880`02f86000 fffff880`02f8bd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02a7046e 90              nop

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner
---------

Kernel base = 0xfffff800`02a4a000 PsLoadedModuleList = 0xfffff800`02c87e50
Debug session time: Sat Sep  4 11:40:01.611 2010 (GMT-4)
System Uptime: 0 days 0:00:20.063
Loading Kernel Symbols
..............................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C0000221, {fffff8a0001c9ac0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5ff )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (c0000221)
Unknown bugcheck description
Arguments:
Arg1: fffff8a0001c9ac0
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0xc0000221

ERROR_CODE: (NTSTATUS) 0xc0000221 - {Bad Image Checksum}  The image %hs is possibly corrupt. The header checksum does not match the computed checksum.

EXCEPTION_CODE: (NTSTATUS) 0xc0000221 - {Bad Image Checksum}  The image %hs is possibly corrupt. The header checksum does not match the computed checksum.

EXCEPTION_PARAMETER1:  fffff8a0001c9ac0

EXCEPTION_PARAMETER2:  0000000000000000

EXCEPTION_PARAMETER3:  0000000000000000

EXCEPTION_PARAMETER4: 0

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d0809f to fffff80002aba740

STACK_TEXT:  
fffff880`009a91e8 fffff800`02d0809f : 00000000`0000004c 00000000`c0000221 fffff880`009a9288 fffffa80`04214ba0 : nt!KeBugCheckEx
fffff880`009a91f0 fffff800`02b04ec4 : 7ff00000`00000000 00000000`00000000 00000000`00000000 fffff700`01080000 : nt!ExpSystemErrorHandler2+0x5ff
fffff880`009a9420 fffff800`02eea961 : 00000000`c0000221 00000000`00000001 00000000`00000001 00000000`00200000 : nt!ExpSystemErrorHandler+0xd4
fffff880`009a9460 fffff800`02eead66 : fffffa80`c0000221 00000000`00000001 fffffa80`00000001 00000000`00200000 : nt!ExpRaiseHardError+0xe1
fffff880`009a9790 fffff800`02eec216 : fffff8a0`c0000221 00000000`00000001 00000000`00000001 fffff880`009a9988 : nt!ExRaiseHardError+0x1d6
fffff880`009a9890 fffff800`02eff41f : 00000000`c0000221 00000000`08000000 fffff800`02f85828 ffffffff`80000078 : nt!NtRaiseHardError+0x1e4
fffff880`009a9930 fffff800`02eff779 : 00000000`002a0028 00000000`00000000 00000000`00000001 fffff800`02fb5bc0 : nt!PspLocateSystemDll+0xbf
fffff880`009a9a00 fffff800`02fe8b3d : fffff800`00812860 00000000`00000002 00000000`00000000 fffff800`02c34e80 : nt!PsLocateSystemDlls+0x69
fffff880`009a9a40 fffff800`02febcec : 00000000`00000000 00000000`00000010 ffffffff`80000028 fffff800`00812860 : nt!IoInitSystem+0x85d
fffff880`009a9b40 fffff800`02f3c8c9 : d5a0f01f`5915ba5e fffffa80`036e3040 00000000`00000080 fffffa80`03669b30 : nt!Phase1InitializationDiscard+0x129c
fffff880`009a9d10 fffff800`02d5ec06 : c1f76729`83e07ef7 00000000`00000080 a3c51bc1`7675dfe3 fffff800`02a98c19 : nt!Phase1Initialization+0x9
fffff880`009a9d40 fffff800`02a98c26 : fffff800`02c34e80 fffffa80`036e3040 fffff800`02c42c40 138067c2`e1084ab9 : nt!PspSystemThreadStartup+0x5a
fffff880`009a9d80 00000000`00000000 : fffff880`009aa000 fffff880`009a4000 fffff880`009a93f0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExpSystemErrorHandler2+5ff
fffff800`02d0809f cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExpSystemErrorHandler2+5ff

FOLLOWUP_NAME:  MachineOwner

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xc0000221_nt!ExpSystemErrorHandler2+5ff

BUCKET_ID:  X64_0xc0000221_nt!ExpSystemErrorHandler2+5ff

Followup: MachineOwner
---------
This will be a process of elimination since the dumps do not point to specific causes. Begin by uninstalling AVG using this tool, Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity protection installed, uninstall it using this tool, Info > Tool. AVG is a known cause of BSOD's on some Win 7 systems.

Next uninstall Norton/Symantec. One of the Symantec drivers was indicated in your most recent dump. Norton is another know cause of BSOD's on some win 7 systems. Use this removal tool, Info > Tool.

Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on. Neither of these will cause crashes. Reboot your system and see how it runs.

I find the following out of date driver on your system.

ahcix64s.sys Tue Mar 17 02:38:19 2009 - AMD AHCI Compatible RAID Controller AMD Support Search. Windows 7 tends to be finicky about RAID arrays. One of your dumps indicated this driver and your third dumps indicated a checksum problem. If you cannot find an update for this driver, let me know and I will get one of our hardware experts involved. I am not an expert with RAID.

Post back and let us know your progress and upload any new BSOD's.
My System SpecsSystem Spec
05 Sep 2010   #3

MS Windows 7 Home Premium 64-bit
 
 

Oh thanks a ton Carl! I really appreciate the help. I'll give it all a shot, thank you again.
My System SpecsSystem Spec
.


06 Sep 2010   #4

Windows 7 Ultimate 32 bit
 
 

You are very welcome. That is why we are are here - to do our best to help folks solve/fix their problems. Keep us posted on your progress.
My System SpecsSystem Spec
06 Sep 2010   #5

MS Windows 7 Home Premium 64-bit
 
 

Well, I did as I was instructed. I also found a website with a RAID driver. However, I am not sure how to install it. Here is the link to the website:
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista32/integrated-vista32
It's dated 5/22/2009, newer than the one I currently have. I am unsure if that is the correct driver, but so far it was the only one I was able to find.

Also, should I trust the Windows 7 Device Manager when it says that the most current driver for the RAID Controller is installed?

I have had numerous crashes today, as well. Only one with an actual BSOD. Below are the updated files.

My System SpecsSystem Spec
06 Sep 2010   #6

Windows 7 Ultimate 32 bit
 
 

I believe you have a Pavilion desktop, correct? Did you search the HP site for the RAID driver? I also need to ask do you have a RAID array? Generally, the later date of the driver the better. I will get some help to answer this question. I am not much of a hardware guy and I do not want to steer you wrong. Device Manager is not always up to date; we generally recommend going to the manufacturers' websites for the latest third party drivers.

To update a driver, you download the file to your desktop. If it is zipped, you unzip it. There will be an exe file. You click on it and it installs the driver. If it is just the .sys file, you update it through Device manager and point to the location (your desktop).

Your latest dump is Error code 19, BAD_POOL_HEADER - usual causes are a device driver. I suggest that you enable Driver Verifier following the instructions in this tutorial:

Driver Verifier - Enable and Disable

While Driver Verifier is running, use your computer normally. When Driver Verifier finds a faulty drive it will cause a crash and, hopefully, the dump will point to the offending driver. Run Driver Verifier for about 36 hours of normal computer usage. Upload any and all Driver Verifier enabled dump files. For these, you don't have to go through the whole BSOD loading as you did before. You can follow these instructions and upload only the dump files.

http://www.sevenforums.com/tutorials...en-forums.html


One of the things the hardware guys are going to want you to do is complete your system specs. You can make this easier by downloading Speccy
My System SpecsSystem Spec
06 Sep 2010   #7

MS Windows 7 Home Premium 64-bit
 
 

Thanks again Carl, I will try this as soon as I can. Since the last BSOD, I had a couple of crashes, but none for the rest of the day. I'll keep you up to date. Thank you again!
My System SpecsSystem Spec
06 Sep 2010   #8

Windows 7 Ultimate 32 bit
 
 

You are very welcome. We want to see your system running smoothly!
My System SpecsSystem Spec
07 Sep 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Mabuhay HelpMehPlz,

As Carl suggested, please fill in all your system specs, this will help us trouble shoot your hardware.
You can use Speccy or SIW, both will find all the information on your computer.

Did your computer ever run without BSoDs?
If it ran correctly at first bootup, what hardware or software have you added since then?
You may need to un-install any hardware or software that didn't originally come with your computer, then re-install them one at a time and check for stability to see what is causing the problem.


Are you currently using one hard drive in RAID?

You mentioned that you haven't changed anything, you desktop appears to come with a single HDD.
You can still use RAID with one or more HDDs.

You need to check in your BIOS if the storage controllers are set to IDE, AHCI or RAID.
Check your computer manual for information on how to do this.

If your not already in RAID mode it's a bit more difficult to change it to RAID.
It can be done, but if you are in IDE mode I would suggest to save this until after the BSoDs are solved.

Check your Device Manger for any yellow triangles next to a device.
Start button > type 'Device Manager' in the search box > press enter.
If you find any, post the info here.

This warning is from your link to the RAID driver on the AMD site.

Quote:
RAID Driver

Warning: This driver does not provide custom configurations used in OEM systems and is recommended for use with retail AMD motherboards only. Installing an incorrect RAID driver may cause problems with your RAID device, including possible damage to your RAID array.
Stay with your HP drivers for RAID until the blue screens are controlled.
Go to the HP Driver/Download website and find your RAID driver.
Note: Be sure your BIOS is already set to RAID before trying to install this driver, if it is not in RAID mode already it will BSoD your computer.

When you first got the computer did you update all the drivers from the the HP website?

Have you installed all the windows updates?
My System SpecsSystem Spec
07 Sep 2010   #10

MS Windows 7 Home Premium 64-bit
 
 

Magandang gabi,
I am going to try all of this, I just don't know if it is important to let you know before hand that when I came home this evening I was unable to get past the "Starting Windows" screen. I tried several times, but then eventually I did a system restore to an earlier date. But, I will do all of this now! I will keep you up to date. Thank you so much!
My System SpecsSystem Spec
Reply

 Please help.




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