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Windows 7: Frequent crashes

06 Sep 2010   #1
Nauyt

Windows 7 Home Premium 64-bit
 
 
Frequent crashes

Hey everyone,

I bought a new laptop last month and it seems to me it crashes too much (several times a day). It can happen whenever I'm browsing the Internet, using Word or playing a game.

The laptop is Acer 7745G. When it crashes, I just have a blue screen followed by a reboot. I add to this thread dmp and xml files related to the latest crash.

Thank you for any idea on how to solve this !


My System SpecsSystem Spec
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06 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

This was an easy one, thank you
Uninstall your zone alarm.
I will get the uninstall tool for you

You may try the hot fix first and see how that works.

http://support.microsoft.com/kb/981180 hot fix
Zone Alarm Uninstall Tool
http://download.zonealarm.com/bin/fr...cpes_clean.exe

You should also remove the driver SPTD part of Daemon Tool or part of other Virtualization software. This is a potential cause of BSOD
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done
http://www.duplexsecure.com/en/downloads
My System SpecsSystem Spec
06 Sep 2010   #3
Nauyt

Windows 7 Home Premium 64-bit
 
 

Ahah I'm glad it was easy ; it's always better to have a software problem than a hardware one

OK so I uninstalled ZoneAlarm using the link you provided, then I tried to uninstall all that virtualization shit (daemoon tool, the one I used under XP, didn't work with 7 so I tried a lot of other free alternatives -_-' Never thought that will lead me to problems) using the control panel, and finally I uninstall that last shit using your link.

So far everything seems fine, but we will really know after a full day.


PS : I don't get why you thank me, Shouldn't I be the one to than you ? XD
RePS : It's gonna be the first time after I don't use ZoneAlarm (it's my firewall for about 7 years now, since my very first computer). Can I trust that Windows 7 firewall that seems to have replaced zonealarm ?
My System SpecsSystem Spec
.


06 Sep 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I thank you for an easy problem. Some of these BSODs take they to solve
The Windows fire wall is very good. You may want to use it in conjunction with Microsoft Security Essentials. for a Anti Virus.
My System SpecsSystem Spec
06 Sep 2010   #5
Nauyt

Windows 7 Home Premium 64-bit
 
 

Yep I'm already using microsoft security essential and it's a very good firewall to me ! I'm just a little bothered by the fact I don't have an icon in the icon tray showing the microsoft firewall working.
My System SpecsSystem Spec
06 Sep 2010   #6
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by Nauyt View Post


PS : It's gonna be the first time after I don't use ZoneAlarm (it's my firewall for about 7 years now, since my very first computer). Can I trust that Windows 7 firewall that seems to have replaced zonealarm ?
I too am a Zone Alarm addict. I have used it for ten years. I tend to think it was one of the other programs instead of Zone Alarm. I have never had a problem with it. When I got Win 7, I had to get a different Zone Alarm (a free upgrade). If you are trying to use the program from XP, that could be the problem. If you have the Zone Alarm for Win 7, then after a few days if things are OK in your PC, install it again. The worst that could happen is that you would have to remove it.
My System SpecsSystem Spec
06 Sep 2010   #7
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

I tried ZoneAlarm in my Vista laptop last year. I think the lappy would have run better if I'd just put a chainsaw into the DVD drive slot. Nothing. But. Problems.

That got uninstalled real quick.
My System SpecsSystem Spec
06 Sep 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Uninstall ZA, the BSOD report is quite clear. MS even came up with a quick fix.

This is from MS
http://support.microsoft.com/kb/981180
My System SpecsSystem Spec
07 Sep 2010   #9
Nauyt

Windows 7 Home Premium 64-bit
 
 

Hey everyone !

So far, so good. I was just wondering : how did you extract the information ZA was the problem from the dmp file ? I juts installed a program called "BlueScreenView" and it says all my crashes are caused by ntoskrnl.exe. I don't know what ntoskrnl.exe is, so I'm wondering how did you manage to relate that to ZoneAlarm ?
My System SpecsSystem Spec
07 Sep 2010   #10
Pusspa

 
 

i use daemon tools lite on my win7 x64, and have never had a problem. (it even has a neat gadget!)
Downloads :: DAEMON-Tools.cc
My System SpecsSystem Spec
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