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Windows 7: Random BSOD Win 7 Ultimate x86

06 Sep 2010   #1

Windows 7 Ultimate x86
 
 
Random BSOD Win 7 Ultimate x86

My laptop started blue screening randomly. At first it just shut off and then back on by itself randomly but now it'll blue screen instead.

Toshiba Satellite A135-S4447, laptop is about 4-5 years old.
Currently running Windows 7 Ultimate x86
Fresh retail install, about 3 days old. Previous OS was Vista.

Any help would be appreciated. Thanks in advance.

My System SpecsSystem Spec
.

06 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MrEleventy View Post
My laptop started blue screening randomly. At first it just shut off and then back on by itself randomly but now it'll blue screen instead.

Toshiba Satellite A135-S4447, laptop is about 4-5 years old.
Currently running Windows 7 Ultimate x86
Fresh retail install, about 3 days old. Previous OS was Vista.

Any help would be appreciated. Thanks in advance.

Mr Eleventy hi and welocme

these two crashes were blamed on your video driver. HOWEVER, there is a problem with your win 7 image. The file sizes and dates are incorrect so we cant analyze the dmp files correctly.

Where did you get the image?

Did you download it or purchase it from MS?

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Let us know if you need further assistance

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090610-15740-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe - 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8280d000 PsLoadedModuleList = 0x8294c570
Debug session time: Mon Sep  6 19:34:03.834 2010 (GMT-4)
System Uptime: 0 days 0:21:46.144
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe - 
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
......
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 001904fb
Arg2: a8ba7a98
Arg3: a8ba7670
Arg4: 878cdaab

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!KPRCB                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!KPRCB                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************

ADDITIONAL_DEBUG_TEXT:  
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: Ntfs

FAULTING_MODULE: 8280d000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf45

EXCEPTION_RECORD:  a8ba7a98 -- (.exr 0xffffffffa8ba7a98)
ExceptionAddress: 878cdaab (Ntfs!NtfsFindPrefixHashEntry+0x00000113)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 123bf87a
Attempt to read from address 123bf87a

CONTEXT:  a8ba7670 -- (.cxr 0xffffffffa8ba7670)
eax=00001000 ebx=00000fff ecx=123bf83f edx=855a4b48 esi=a5493884 edi=a8ba7c7c
eip=878cdaab esp=a8ba7b60 ebp=a8ba7ba4 iopl=0         nv up ei ng nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
Ntfs!NtfsFindPrefixHashEntry+0x113:
878cdaab 23d9            and     ebx,ecx
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x24

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 878ce65b to 878cdaab

STACK_TEXT:  
a8ba7ba4 878ce65b 8481c298 855a4b48 891c4d08 Ntfs!NtfsFindPrefixHashEntry+0x113
a8ba7c00 878d0c5c 8481c298 84911e00 891c4d08 Ntfs!NtfsFindStartingNode+0x7b6
a8ba7cdc 87857210 8481c298 84911e00 a5493884 Ntfs!NtfsCommonCreate+0x65f
a8ba7d1c 8286a056 a549381c 00000000 ffffffff Ntfs!NtfsCommonCreateCallout+0x20
WARNING: Stack unwind information not available. Following frames may be wrong.
a8ba7d98 8286a14d 00000009 00000000 a5493758 nt!KeRemoveQueueEx+0x1d89
a8ba7d9c 00000000 00000000 a5493758 00000023 nt!KeRemoveQueueEx+0x1e80


FOLLOWUP_IP: 
Ntfs!NtfsFindPrefixHashEntry+113
878cdaab 23d9            and     ebx,ecx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsFindPrefixHashEntry+113

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  Ntfs.sys

STACK_COMMAND:  .cxr 0xffffffffa8ba7670 ; kb

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Random BSOD Win 7 Ultimate x86




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