BLUESCREEN! help

Hello all

I install windows 7 64 bit just few days ago and I get the blue screen problem. when I check the problem windows gives me this:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88009A79A80
BCP3: FFFFF880088A7150
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

what should I do? i bought my laptop recentley. and it makes me sad!

Right click my computer
Go to Properties
Advanced System Settings (on the left, last link)
Startup and Recovery> Settings
Uncheck Automatically Restart

This will let you see the blue screen and not restart the system automatically. Note down what you see on the blue screen and post it here. We'll take it from there :)

kaveh lafcadio said:

Hello all

I install windows 7 64 bit just few days ago and I get the blue screen problem. when I check the problem windows gives me this:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88009A79A80
BCP3: FFFFF880088A7150
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

what should I do? i bought my laptop recentley. and it makes me sad!

Bugcheck C0000005 is a memory exception. we need the actual dmp file to tell you what is causing it use these get them to us

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

thank you! I do what you said and I am waiting what is going to happen. but this does not solve my laptop problem right? I mean bluescreen would happen again but it does not restart my laptop?

zigzag3143 said:

kaveh lafcadio said:

Hello all

I install windows 7 64 bit just few days ago and I get the blue screen problem. when I check the problem windows gives me this:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88009A79A80
BCP3: FFFFF880088A7150
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

what should I do? i bought my laptop recentley. and it makes me sad!

Bugcheck C0000005 is a memory exception. we need the actual dmp file to tell you what is causing it use these get them to us

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

hi
how can I find DMP file is it possible for me to find out?!

severedsolo said:

seiatwork said:

Right click my computer
Go to Properties
Advanced System Settings (on the left, last link)
Startup and Recovery> Settings
Uncheck Automatically Restart

This will let you see the blue screen and not restart the system automatically. Note down what you see on the blue screen and post it here. We'll take it from there :)

Actually, we need the Minidump. Can you please run the SF diagnostic tool and upload the contents generated by the program in the "SevenForums" folder on your desktop: SF Diagnostic Tool

ok i will do that