Not Responding.

ajm398 · 07 Sep 2010

Hello,

plese can anybody help me, at the end of my tether, i purchased an upgrade from a shop, including Processor, motherboard, graphics card, and Windows 7, existing items one sata hard drive and IDE hard drive, & DVD drive, 3 GB RAM. ( 1GB RAM & 2 GB RAM purchased one month prior to upgrade)

Prior to upgrade the computer was freezing often program would show "not responding". The shop was asked to format hard drive (sata) (which is only six months old) and put windows 7 on the disk. However i have continued to have problems when using programs often showing "not responding" i have taken the PC back to the shop several times and they say it "passes" there "bench" tests, but despite this it continues to freeze.

I have used computer in safe mode, and it doesn't "freeze" but runs slower, i have disconnected DVD drive, Graphics card, IDE hard drive, and it still freezes, i have deleted partition and re-installed Windows 7 and nothing else but still freezes.

Other than throwing PC out the window or hitting it with a sledge hammer is there anything else i can do? Also what "bench" tests would they have done?

your help would be really appreciated :)

Adam

usasma · 07 Sep 2010

Let's have a look at these reports: https://www.sevenforums.com/crashes-d...tructions.html

Although you're not experiencing BSOD's, these reports will contain other info that we can use to try and narrow down your problems.

ajm398 · 07 Sep 2010

hopefully this has uploaded correctly help gratefully recieved :)

adam

usasma · 08 Sep 2010

Please update the BIOS on your motherboard by following the instructions at the Gigabyte website. Be VERY, VERY careful as a bad BIOS flash can kill your motherboard.

Also check the Gigabyte site for any other firmware updates that may be available.

Here's the error that I found:

Event[230]:
Log Name: System
Source: Microsoft-Windows-HAL
Date: 2010-09-03T20:21:13.250
Event ID: 12
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: AJ-PC
Description:
The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

ajm398 · 08 Sep 2010

hello,

thanks for your help, i am rather concerned when it comes to updating bios file, i have had a look on website and found the version file of bios, but me and computers well they normally explode.......if i download/install wrong bios version am i looking at new board if its mucked up?

adam

usasma · 09 Sep 2010

A new BIOS chip (if available) or a new mobo.

But, the errors point to it being necessary - so it's your choice.

I've done many BIOS flashes and none have ever failed on me.
I triple check everything.
I walk through the instructions BEFORE trying it.
I don't do anything that it doesn't say in the instructions (not even pressing the Space Bar/Arrow key if the process seems stuck).
I don't do it at peak hours (power surges) and don't allow kids/animals in the room when I'm doing it (accidents).
And, finally, I keep my fingers crossed during the entire process :0)

Good luck!

ajm398 · 14 Sep 2010

hello,

probably asking a stupid question, but if i want to update my bios version which is F1 at the moment, then why is upgrade saying F5? see picture, answers welcome :)

usasma · 14 Sep 2010

I have no idea why it does that. I recommend updating no more than 2 BIOS versions at a time (F1, then F3, then F5).

ajm398 · 14 Sep 2010

Hello

I don't follow when PC boots its shows f1 is it right I should update with f5 as the screen shot showed? Or am I been a bit a thick?

usasma · 14 Sep 2010

No, update with F3.
Then, once you're updated to F3, then update to F5.