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Windows 7: BSOD

07 Sep 2010   #1
jav

Windows 7 Ultimate x86 SP1
 
 
BSOD

Recently I had a BSOD while gaming, but I forgot to analyse it at that time. So after some time my scheduled maintenance software deleted minidump files while cleaning temps
For some time I supposed it either driver, hardware (either graphics or Ram) or overheating as it occurred only while gaming.


So, I had to cause BSOD myself.
I enabled Driver Verifier and worked for about 20 minutes without any problems.
Than I tried to open a gaming client garena ( http://garena.com/ ).
I tried it twice both in admin and LUA accounts. And as soon as I open it it caused BSOD.

SYSTEM:
Compaq Presario CQ-61 110-SA
( Compaq Presario CQ61-110SA Notebook PC - HP technical support (United Kingdom - English) )
OS: Windows 7 32-bit


Blue screen view show that both time it was caused by driver ntkrnlpa.exe with bug check code 0x000000cd

Code:
==================================================
Dump File         : 090710-22401-01.dmp
Crash Time        : 07/09/2010 12:30:55
Bug Check String  : PAGE_FAULT_BEYOND_END_OF_ALLOCATION
Bug Check Code    : 0x000000cd
Parameter 1       : 0x9e07d000
Parameter 2       : 0x00000000
Parameter 3       : 0x82a248c7
Parameter 4       : 0x00000000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85903
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor         : 32-bit
Computer Name     : 
Full Path         : C:\Windows\Minidump\090710-22401-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 090710-24211-01.dmp
Crash Time        : 07/09/2010 12:28:38
Bug Check String  : PAGE_FAULT_BEYOND_END_OF_ALLOCATION
Bug Check Code    : 0x000000cd
Parameter 1       : 0xcc7c9000
Parameter 2       : 0x00000000
Parameter 3       : 0x82a5c8c7
Parameter 4       : 0x00000000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85903
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor         : 32-bit
Computer Name     : 
Full Path         : C:\Windows\Minidump\090710-24211-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
==================================================
Anyway I run an BSOD tool from : http://www.sevenforums.com/crashes-d...tructions.html

and results are attached on archive file.


Thank you very much.

My System SpecsSystem Spec
.

07 Sep 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I will try my best to help, but have to admit up front that I have never experienced a
BSOD such as this. The BC code is quite straight forward, but that is where the simplicity ends
The two drivers mentioned; one comes up with no known company as the manufacturer and the other comes up with Microsoft as the Mfg. The unknown presents problems, because I do not know where to get an update. Why not try the automatic update that is part of the OS. ie Safedrive systems
The other from MS might need an SFC scan or even a repair install. Lets talk and see what we can do togethter.
STOP 0x000 000CD: PAGE_FAULT_BEYOND_END_OF_ALLOCATION Usual causes: Device driver

BSOD such as this the BC code CD is quite straight forward

I have continued below to be sure that you saw my edit.
My System SpecsSystem Spec
07 Sep 2010   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I will post, here your list of outdated drivers:
Rt86win7.sys Thu Feb 26 04:04:22 2009)
amdxata.sys Tue May 19 13:57:35 2009
Update these drivers
This is a good place to start

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
http://www.guru3d.com/category/driversweeper/
My System SpecsSystem Spec
.


07 Sep 2010   #4
jav

Windows 7 Ultimate x86 SP1
 
 

So, if I understand correctly, you are sure that it is driver fault?

EDIT: havent read your last post sorry. Checking drivers now...
My System SpecsSystem Spec
07 Sep 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You had the driver verifier running so yes that dump was the caused by a driver.
May I suggest that you play normally and when you get your next report, submit a dump report. The report that you submitted was bias, due to the driver verifier.

I would follow the steps that I presented and go with the assumption that the problem is rectified (but I doubt it) the sumbit the next dump report which would give a true picture of what occurs when the verifier is not on.
My System SpecsSystem Spec
07 Sep 2010   #6

Windows 7 Professional x64
 
 

It appears Garena is causing the problem. I wonder if a recent update caused it. Check out this similar thread from 4 days ago: http://www.sevenforums.com/crashes-d...craft-3-a.html

For now, I would suggest removing it and see what happens.

If the crashes persist, remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

I recommend Microsoft Security Essentials for a free AV that will never cause crashes.

http://www.microsoft.com/security_essentials

...Summary of the Dumps:
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 07:30:04.007 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:53.692
*** WARNING: Unable to verify timestamp for safedrv.sys
*** ERROR: Module load completed but symbols could not be loaded for safedrv.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xCD
PROCESS_NAME:  Garena.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 07:27:42.571 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:52.583
*** WARNING: Unable to verify timestamp for safedrv.sys
*** ERROR: Module load completed but symbols could not be loaded for safedrv.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xCD
PROCESS_NAME:  Garena.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
My System SpecsSystem Spec
07 Sep 2010   #7
jav

Windows 7 Ultimate x86 SP1
 
 

Most of the drivers were updated through laptop manufacture but some of them were produces in 2009...

For example with my graphic cards I have gone with laptop drivers which are 2009.
But I know that Intel has newer driver for that particular hardware.

So I was torn between hardware manufacturer and laptop.

I guess I should have gone with hardware one :P Anyway now I will try to get those.
And some drivers like card reader was from Windows Update. (Guess this was bad idea aswel)

I will try to produce real world BSOD. (Actually I hope drive updates will solve it).


I agree with you Jonathan, that it is probably cause by Garena.

But I dont think it was Norton, if I recall correctly it BSOD was resulted before its installation. (while I was running Avast with Windows firewall)

I will still consider your offer. (I was just trying out new version of Norton)

Thank you very much Richard and Jonathan!

(Jonathan I will rep you as soon as I spread enough sorry for now)
My System SpecsSystem Spec
07 Sep 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You are very gracious and it is appreciated. I hope that you do not have to worry about another BSOD. I am hopefully that the updated drivers that I suggested in conjunction with Jons advice, your next visit will be to give some good advice rather than need it. Enjoy the games.
My System SpecsSystem Spec
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