W7: Computer rebooting with and w/o BSOD

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  1. Posts : 7
    Windows 7 Professional x64
       #1

    W7: Computer rebooting with and w/o BSOD


    My Windows 7 Professional:
    - x64
    - computer delivered w/o OS
    - full retail

    System (hw) age: 1,5 y/o
    Age of OS install: 2 months, and I have done fresh re-installs (incl. formatting) earlier (The errors first occured about 1 month ago).


    Description and occurrence:
    I'm getting daily reboots and BSODS (not all the time - sometimes I just get a reboot) along with them.
    This happens when I play games or watch videos (so I assume it's a graphics/sound/network issue).

    The windows event viewer is getting very thin info on it:

    Critical 2010-09-07 17:53:07 Kernel-Power 41 (63)
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Also submitted dumps as told.

    In addition - yes, I have been looking around several threads (not only on sevenforums) on similar issues and nothing people has suggested has helped, so far.

    I've updated my BIOS by using @BIOS by Gigabyte.

    My last stop before purchasing a new motherboard (please let it be something else!)
    is sevenforums.com.

    Hope you'll be able to help me out!


    Thanks in advance!
    ~inter
      My Computer


  2. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #2

    Anyone? <3
      My Computer


  3. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #3

    Hi,

    First thing to do with random reboots is to check temps - overheating CPU can cause automatic shutdowns.

    You can uses Speedfan to do this: Download SpeedFan - Access temperature sensor in your computer

    In terms of possible software issues - your system looks pretty good and given that the problem remained after a re-install I do not believe the problem is software related.

    So, run some hardware testing to try to narrow down the faulty component.

    RAM - Test with Memtest86+

    https://www.sevenforums.com/tutorials...t-prime95.html

    Video Card - Stress Test with Furmark

    Also, what PSU are you using? (brand/model?)

    Regards,
    Reventon
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    This is not meant as a replacement for Reventon's good advice, only something to add on.

    I see you are having a lot of network errors. Try changing your DNS servers to 8.8.8.8 and 8.8.4.4. That is Google DNS, just a change from your current DNS server in case that is causing problems.
    Code:
    Event[3]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-07T17:57:27.560
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name www.sevenforums.com timed out after none of the configured DNS servers responded.
    
    Event[120]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-07T17:35:00.969
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name photos-f.ak.fbcdn.net timed out after none of the configured DNS servers responded.
    
    
    Event[261]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-07T09:53:41.649
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name en.wikipedia.org timed out after none of the configured DNS servers responded.
    
    Event[449]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-06T18:36:09.853
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name windows.bigresource.com timed out after none of the configured DNS servers responded.
    
    Event[580]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-06T18:24:46.156
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name www.theacerguy.com timed out after none of the configured DNS servers responded.
    
    Event[685]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-06T17:03:12.882
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name mobile.wcg.com timed out after none of the configured DNS servers responded.
    
    
    Event[795]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-06T15:36:10.272
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name photos-b.ak.fbcdn.net timed out after none of the configured DNS servers responded.
    
    Event[1100]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2010-09-05T19:48:39.593
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: KMV
      Description: 
    Name resolution for the name twitter.com timed out after none of the configured DNS servers responded.
    and many many more.

    One BSOD blames ndis.sys, adding to my suspicion.

    Code:
    
    BugCheck 10E, {1f, fffff8a00b376e50, 0, 722b1}
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    BugCheck 3D, {fffff8800767c140, 0, 0, fffff880014b4b26}
    Probably caused by : ndis.sys ( ndis!NdisMQueueDpc+16 )
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    BugCheck 24, {1904fb, fffff88009441488, fffff88009440cf0, fffff80002c7b905}
    Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonWrite+2fc )
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    BugCheck 34, {50830, fffff88001fa0818, fffff88001fa0080, fffff8000209446c}
    Probably caused by : ntkrnlmp.exe ( nt!CcUnmapVacbArray+bc )
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    BugCheck 3B, {c0000005, fffff80002d882f3, fffff88007d19d50, 0}
    Probably caused by : memory_corruption
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
    Remove AVG with this tool: http://download.avg.com/filedir/util...removerx64.exe

    Replace it with MSE: http://www.microsoft.com/security_essentials
      My Computer


  5. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #5

    Thank you for taking your time evaluating my system!

    I'll start off with the lighter parts (replacing AVG with MSE) of the advices and then continue deeper and deeper.
    This due to lack of time (gotta work, pfft).

    Also, my PSU is made by Ace and the model name is AC-520 RD+.


    Once again, thanks alot for helping me out!


    Edit below:
    Removed AVG for MSE.

    Prime95 test: 16:08 - 01:35
    ~

    Seems completely normal and no errors were found.

    I also tried FurMark and I reached 78░C (very slow temperature increase at the end, obviously) within 5 minutes.

    I also tried getting some physical info on my memory sticks by touching them and they were scalding hot - however this does not seem to be the core issue since the system has rebooted within minutes of a boot. Nevertheless I should probably get some cooling going on there.

    ~inter
    Last edited by interception; 09 Sep 2010 at 06:35. Reason: Added additional info
      My Computer


  6. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #6

    Boom, crash ~
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1053

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002D120A2
    BCP3: FFFFF88008FDFBE0
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\090910-18751-01.dmp
    C:\Users\KMVWPRO\AppData\Local\Temp\WER-35568-0.sysdata.xml
    I will run the other tests you suggested later.


    Also, this is slightly disturbing:
    http://img833.imageshack.us/img833/4987/sfdisplay.jpg

    What could explain the Temp3 one and most particularly - which module is it?


    Another thing I just noticed is that dxdiag freezes when it's testing DirectShow and that's never happened before the computer started crashing.
    Last edited by interception; 09 Sep 2010 at 08:15. Reason: speedfan
      My Computer


  7. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #7

    Hi,

    Last 2 software things to do:

    Update your sound driver
    Code:
    RTKVHD64.sys Thu Jul 03 20:56:41 2008 (486C9449)
    Try and find an update from your motherboard manufacturer's site first.

    Also remove STPD.sys as it is known to cause BSODs; remove Daemon Tools, then use this SPTD installer to remove it (pick the uninstall option when you run the installer): DuplexSecure - Downloads

    Apart from that - run the other hardware tests.

    Regards,
    Reventon

    BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Sep  9 23:09:08.306 2010 (GMT+12)
    System Uptime: 0 days 0:58:39.961
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  crashreporter.
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 fffff800`02d120a2 fffff880`08fdfbe0 00000000`00000000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  8. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #8

    Updated the driver allthough I know for a fact that it wasn't the main source to the problems as I tried to use an older driver instead of the newest one to see if it was faulty.
    Nevertheless it's always good to be up to date.

    As for the STPD.sys error I would like to point out that I never used Daemon Tools on this computer, but PowerISO. I guess they are related in terms of virtual disks, but I wasn't able to uninstall STPD by using the installer. However I installed it, rebooted, uninstalled it and rebooted again - to see if it made any fuzz.

    So far the computer hasn't gone wacky again, but I'll get to the other hardware tests before I claim a victory.
    Last edited by interception; 10 Sep 2010 at 10:34.
      My Computer


  9. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #9

    I don't know what "fixed" it but the system seems stable for now.

    The only thing that I'm currently worried about is that high temperature number on "Temp3".

    It's labeled "IT8720F".
    Once again, the link (Temp3)
    http://img833.imageshack.us/img833/4987/sfdisplay.jpg
      My Computer


  10. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #10

    That does look a bit hot.

    The "IT8720F" chip is one of the chips on your motherboard - I am not entirely sure which one.

    Doublecheck that the cooling in your case is working - and that it is as dust free as possible.

    Also, speedfan can sometimes be inaccurate - so check what temperature is reported in BIOS.
      My Computer


 
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