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Windows 7: Problem Event Name: BlueScreen

07 Sep 2010   #1

windows 7 home premium 64bit
 
 
Problem Event Name: BlueScreen

i just purchased a new laptop (hp dv7-4077cl entertainment notebook) a couple of days ago and the system repeatedly restarts unpredictably (i come back to my computer and see that it has restarted and needs the password to be entered). The Windows 7 is 64-bit and is the original OS on this device as an OEM. the OS has not been reinstalled.

i have zipped the perfmon & bsod dump output folder as an attachment.

i am hoping that there is a simple fix -- otherwise, i probably will return the laptop since i purchased it only a couple of days ago.

thanks for all of your help!

My System SpecsSystem Spec
.

07 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by psulur View Post
i just purchased a new laptop (hp dv7-4077cl entertainment notebook) a couple of days ago and the system repeatedly restarts unpredictably (i come back to my computer and see that it has restarted and needs the password to be entered). The Windows 7 is 64-bit and is the original OS on this device as an OEM. the OS has not been reinstalled.

i have zipped the perfmon & bsod dump output folder as an attachment.

i am hoping that there is a simple fix -- otherwise, i probably will return the laptop since i purchased it only a couple of days ago.

thanks for all of your help!
these are caused by hpdskflt.sys, hpdskflt.sys is a driver for the onboard mobile data protection sensor.

I would simply re-install the driver


Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090710-27159-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c13000 PsLoadedModuleList = 0xfffff800`02e50e50
Debug session time: Tue Sep  7 16:01:14.840 2010 (GMT-4)
System Uptime: 0 days 0:47:34.432
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa800417c680, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+2b9b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800417c680, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa800417c680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c8a992 to fffff80002c895da

STACK_TEXT:  
fffff880`033a11d0 fffff800`02c8a992 : fffffa80`0417c680 fffffa80`0417c680 00000000`00000000 00000000`0000000c : nt!KiSwapContext+0x7a
fffff880`033a1310 fffff800`02c8ccff : fffffa80`096bea00 fffffa80`07834c60 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2
fffff880`033a13a0 fffff880`01ac3b9b : 00000000`033a1500 fffffa80`00000000 fffff880`033a1400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f
fffff880`033a1440 00000000`033a1500 : fffffa80`00000000 fffff880`033a1400 00000000`00000700 fffff880`009ea180 : hpdskflt+0x2b9b
fffff880`033a1448 fffffa80`00000000 : fffff880`033a1400 00000000`00000700 fffff880`009ea180 fffff800`00000008 : 0x33a1500
fffff880`033a1450 fffff880`033a1400 : 00000000`00000700 fffff880`009ea180 fffff800`00000008 00000000`00000000 : 0xfffffa80`00000000
fffff880`033a1458 00000000`00000700 : fffff880`009ea180 fffff800`00000008 00000000`00000000 fffffa80`09a2cb10 : 0xfffff880`033a1400
fffff880`033a1460 fffff880`009ea180 : fffff800`00000008 00000000`00000000 fffffa80`09a2cb10 fffff880`033a14a0 : 0x700
fffff880`033a1468 fffff800`00000008 : 00000000`00000000 fffffa80`09a2cb10 fffff880`033a14a0 00000000`c0000000 : 0xfffff880`009ea180
fffff880`033a1470 00000000`00000000 : fffffa80`09a2cb10 fffff880`033a14a0 00000000`c0000000 fffff880`033a1558 : 0xfffff800`00000008


STACK_COMMAND:  .thread 0xfffffa800417c680 ; kb

FOLLOWUP_IP: 
hpdskflt+2b9b
fffff880`01ac3b9b ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  hpdskflt+2b9b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hpdskflt

IMAGE_NAME:  hpdskflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a54e862

FAILURE_BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 Sep 2010   #3

windows 7 home premium 64bit
 
 

ken,
sorry about the '101' nature of this question, but how do i reinstall that particular driver?
i appreciate your assistance
thanks
My System SpecsSystem Spec
.


07 Sep 2010   #4

Windows 7 Ultimate 32 bit
 
 

In addition to Ken's spot on advice, I find some older drivers on your system. Out of date drivers can and do cause conflicts, memory corruption and crashes.

Update these two drivers, especially the 2008 driver. If you can't find and updated driver dated July 13, 2009 or later, uninstall the software.

I recommend that you uninstall Zone Alarm while you are troubleshooting. ZA is a known cause of BSOD's on many Win 7 systems. Use this uninstall tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe.

I also find some Symantec/Norton drivers. Please uninstall using this uninstall tool:Info > Tool. Norton is also known to cause BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on. If you wish to try Norton after you get your system running smoothly, you can do so; but I do not recommend it.
My System SpecsSystem Spec
07 Sep 2010   #5

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by psulur View Post
ken,
sorry about the '101' nature of this question, but how do i reinstall that particular driver?
i appreciate your assistance
thanks
hpdskflt.sys - HP Mobile Data Protection System Disk Filter HP® - Laptops, Desktop, Printers, Servers, and more

Go to the manufactures' websites using the links above. Search for the particular driver. You will usually find these in "Downloads". Download the latest version to your desk top. If it is a zipped file (usually), unzip it and click on the .exe file. If you have any trouble, don't hesitate to ask.

I recommend that you create a restore point before you install the new driver - just in case.
My System SpecsSystem Spec
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