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Windows 7: W7 BSOD 0x000001e

08 Sep 2010   #1
bokasi

Windows 7 Home Premium 64bit
 
 
W7 BSOD 0x000001e

Hi
I have just build this system and keep experiencing the BSOD 0x000001e error, could someone help me with this? I have attached the dump files


My System SpecsSystem Spec
.
08 Sep 2010   #2
Lomai

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Hi bokasi

Welcome to Seven Forums
While waiting for the SF BSOD Squad to have a look at your dump, check out this thread:

0x0000001e BSOD New build

Be sure to try out some of the recommended actions mentioned on that thread

Keep us posted on your progress and regards
My System SpecsSystem Spec
08 Sep 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

First, try updating your Intel storage drivers.
Code:
HECIx64.sys  Thu Sep 17 15:54:16 2009
iaStor.sys   Fri Oct 02 15:58:50 2009
If that doesn't work, enable driver verifier: Driver Verifier - Enable and Disable

Wait for a few crashes, and then post back using these directions: http://www.sevenforums.com/crashes-d...tructions.html

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 10:14:43.509 2010 (UTC - 4:00)
System Uptime: 0 days 2:51:25.696
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 05:21:58.164 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:48.741
BugCheck 3B, {c0000005, fffff800031d371f, fffff88008496fc0, 0}
Probably caused by : ntkrnlmp.exe ( nt!AlpcpLookupMessage+bf )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  mscorsvw.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
.

08 Sep 2010   #4
bokasi

Windows 7 Home Premium 64bit
 
 

i've just installed newer drivers for Intelฎ Rapid Storage Technology but am finding difficulty in getting the hecix64.sys driver. could you please point me into the right direction?
My System SpecsSystem Spec
08 Sep 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Sure, just upload your msinfo file.
Quote   Quote: Originally Posted by JK
Enter msinfo32.exe into the start menu, and press enter. Go to File>Save, and save a copy on your desktop. Right-click on it, and select Send to>New compressed folder. Then attach the file to your next post.
My System SpecsSystem Spec
08 Sep 2010   #6
bokasi

Windows 7 Home Premium 64bit
 
 

Here's the file
My System SpecsSystem Spec
08 Sep 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

I believe your best bet is to uninstall the Intel Management Engine Interface. It should be found in Programs and Features.
My System SpecsSystem Spec
09 Sep 2010   #8
bokasi

Windows 7 Home Premium 64bit
 
 

I have uninstall Intel Managemtn Interface, however before that i got another BSOD not sure if it is related, but here is the dump
Thank you
My System SpecsSystem Spec
09 Sep 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

Honestly not much info useful to be in that dump. I think our best bet is just to wait at this point.

If you get any more BSODs, please follow the BSOD Posting Instructions sticky.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep  8 23:53:54.783 2010 (UTC - 4:00)
System Uptime: 0 days 2:41:47.359
BugCheck 3B, {c0000005, fffff8000318748e, fffff8800a9dc170, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+3e )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wmplayer.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
10 Sep 2010   #10
bokasi

Windows 7 Home Premium 64bit
 
 

it isnt happening as often anymore but still does.. came out with the same 0x000001e error again

i've attached the dump below
My System SpecsSystem Spec
Reply

 W7 BSOD 0x000001e




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