W7 BSOD 0x000001e

bokasi · 08 Sep 2010

Hi
I have just build this system and keep experiencing the BSOD 0x000001e error, could someone help me with this? I have attached the dump files

Lomai · 08 Sep 2010

Hi bokasi

Welcome to Seven Forums :)
While waiting for the SF BSOD Squad to have a look at your dump, check out this thread:

0x0000001e BSOD New build

Be sure to try out some of the recommended actions mentioned on that thread

Keep us posted on your progress and regards

Jonathan_King · 08 Sep 2010

Welcome!

First, try updating your Intel storage drivers.

Code:

HECIx64.sys  Thu Sep 17 15:54:16 2009
iaStor.sys   Fri Oct 02 15:58:50 2009

If that doesn't work, enable driver verifier: Driver Verifier - Enable and Disable

Wait for a few crashes, and then post back using these directions: https://www.sevenforums.com/crashes-d...tructions.html

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 10:14:43.509 2010 (UTC - 4:00)
System Uptime: 0 days 2:51:25.696
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 05:21:58.164 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:48.741
BugCheck 3B, {c0000005, fffff800031d371f, fffff88008496fc0, 0}
Probably caused by : ntkrnlmp.exe ( nt!AlpcpLookupMessage+bf )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  mscorsvw.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

bokasi · 08 Sep 2010

i've just installed newer drivers for Intel® Rapid Storage Technology but am finding difficulty in getting the hecix64.sys driver. could you please point me into the right direction?

Jonathan_King · 08 Sep 2010

Sure, just upload your msinfo file.

JK said:

Enter msinfo32.exe into the start menu, and press enter. Go to File>Save, and save a copy on your desktop. Right-click on it, and select Send to>New compressed folder. Then attach the file to your next post.

bokasi · 08 Sep 2010

Here's the file

Jonathan_King · 08 Sep 2010

I believe your best bet is to uninstall the Intel Management Engine Interface. It should be found in Programs and Features.

bokasi · 09 Sep 2010

I have uninstall Intel Managemtn Interface, however before that i got another BSOD not sure if it is related, but here is the dump
Thank you

Jonathan_King · 09 Sep 2010

Honestly not much info useful to be in that dump. I think our best bet is just to wait at this point.

If you get any more BSODs, please follow the BSOD Posting Instructions sticky.

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep  8 23:53:54.783 2010 (UTC - 4:00)
System Uptime: 0 days 2:41:47.359
BugCheck 3B, {c0000005, fffff8000318748e, fffff8800a9dc170, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+3e )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wmplayer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

bokasi · 10 Sep 2010

it isnt happening as often anymore but still does.. came out with the same 0x000001e error again

i've attached the dump below