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Windows 7: SD Card slot crashes my HP Pavilion dv3-1075us


08 Sep 2010   #1

Windows 7 Home Premium 64-bit SP1
 
 
SD Card slot crashes my HP Pavilion dv3-1075us

Running Windows 7 64 bit, full retail. System purchased 07/05/09, came with Vista SP1. Initial upgrade from HP disk (flawed) 12/19/09. Experienced several problems with audio driver, prompting full system restore 05/26/10 back to Vista SP1, successfully reinstalled OS7 05/27/10. Problem with SD card not tested when on Vista SP1, no data. Problem tested on 7, crash or freeze 100% of trials. Observed with both SD and SDHC; no other type of card tested.


My System SpecsSystem Spec
.

09 Sep 2010   #2
Microsoft MVP

 
 

It looks like a 3rd party driver to me (STOP 0x3B error).

please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: http://<a href="http://www.carrona.o...vrref.html</a> ).
Please pay particular attention to any dated 2008 or earlier:
Code:
000.fcl      Fri Sep 26 09:11:22 2008 - CyberLink FCL Driver - http://www.carrona.org/dvrref.html#000.fcl
ATSwpDrv.sys Tue May 27 13:46:29 2008 - Slide Fingerprint USB Driver - AuthenTec, Inc. - http://www.carrona.org/dvrref.html#ATSwpDrv.sys
enecir.sys   Wed Nov 19 04:33:35 2008 - ENE Consumer IR Driver for eHome - http://www.carrona.org/dvrref.html#enecir.sys
HpqKbFiltr.sys Mon Jun 18 18:13:11 2007 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver - http://www.carrona.org/dvrref.html#HpqKbFiltr.sys
RTSTOR64.SYS Fri Sep 19 05:43:57 2008 - Realtek Card reader - http://www.carrona.org/dvrref.html#RTSTOR64.SYS
SSPORT.sys   Thu Aug 11 19:07:32 2005 - Samsung printer driver - http://www.carrona.org/dvrref.html#SSPORT.sys
Since you're having troubles with SD/SDHC cards, I'd first suspect the Realtek Card reader drivers. Uninstall them immediately and replace with the latest Windows 7 drivers. DO NOT use Vista drivers - post back if you can't locate Windows 7 drivers. I believe that this is the correct driver from the HP site: http://h10025.www1.hp.com/ewfrf/wc/s...60372&sw_lang=
Then test to see if the crashes have stopped.

If the crashes continue, please run Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep  6 13:52:28.746 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:10.290
BugCheck 3B, {c000001d, fffff88000000000, fffff880098078a0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
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My System SpecsSystem Spec
16 Oct 2010   #3

Windows 7 Home Premium 64-bit SP1
 
 

The crashes have stopped for a while after reinstalling the Realtek driver, but they've started again. The delay between card insertion and Windows Explorer crash has increased significantly since the Realtek driver was reinstalled. Unfortunately, I am miles away from my other computers and will be until Thanksgiving. I'll run the Verifier once I'm near another computer to which I can back up my important documents. I'll post here again with the results.
My System SpecsSystem Spec
.


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 SD Card slot crashes my HP Pavilion dv3-1075us




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