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Windows 7: Windows 7 BSOD System_Service_Exception

08 Sep 2010   #1

Windows 7 Ultimate x64
 
 

I get this bluescreen a couple of times now, it occurs mostly when im playing games or watching a video on Windows Media Player. The things in the zip are dutch (as my system language is dutch) so I hope someone who can read dutch will be able to help me in this problem and maybe solve it with me.

I uploaded a perfmon and a Windows_NT6_BSOD_jcgriff2 in the same zip.
If you got any questions about my pc or anything else, ask me please.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? It's Windows 7 Professional x64.
- the original installed OS on the system? No, half a year ago I installed Windows 7 x64 home premium on it. Then I upgraded it. The original OS is Windows Vista x64 home
- an OEM or full retail version? Full retail.


- What is the age of system (hardware)? Probably a year, bought the PC in July 2009.
- What is the age of OS installation (have you re-installed the OS?) I think like 6-8 months.

PC specs:
Ati Radeon HD5770
4GB Ram
Intel Core2 Quad Q8200 @ 2.33GHz
Windows 7 Professional x64


My System SpecsSystem Spec
.

08 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Stereophobia View Post
I get this bluescreen a couple of times now, it occurs mostly when im playing games or watching a video on Windows Media Player. The things in the zip are dutch (as my system language is dutch) so I hope someone who can read dutch will be able to help me in this problem and maybe solve it with me.

I uploaded a perfmon and a Windows_NT6_BSOD_jcgriff2 in the same zip.
If you got any questions about my pc or anything else, ask me please.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? It's Windows 7 Professional x64.
- the original installed OS on the system? No, half a year ago I installed Windows 7 x64 home premium on it. Then I upgraded it. The original OS is Windows Vista x64 home
- an OEM or full retail version? Full retail.


- What is the age of system (hardware)? Probably a year, bought the PC in July 2009.
- What is the age of OS installation (have you re-installed the OS?) I think like 6-8 months.

PC specs:
Ati Radeon HD5770
4GB Ram
Intel Core2 Quad Q8200 @ 2.33GHz
Windows 7 Professional x64

These three were caused by memory corruption, A system service caused it.

I would test the memory first

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Then I would run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Ken



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090810-18486-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c4a000 PsLoadedModuleList = 0xfffff800`02e87e50
Debug session time: Wed Sep  8 06:53:16.990 2010 (GMT-4)
System Uptime: 0 days 3:27:14.645
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002ced4b2, fffff8800a07fd10, 0}

Probably caused by : memory_corruption ( nt!MiGetNextNode+26 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002ced4b2, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a07fd10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiGetNextNode+26
fffff800`02ced4b2 488b4908        mov     rcx,qword ptr [rcx+8]

CONTEXT:  fffff8800a07fd10 -- (.cxr 0xfffff8800a07fd10)
rax=ff096cc7ff096dc5 rbx=fffffa8006b578c0 rcx=ff096cc7ff096dc5
rdx=fffffa8006f13357 rsi=fffffa8007187548 rdi=fffffa8007090870
rip=fffff80002ced4b2 rsp=fffff8800a0806e8 rbp=fffffa8006f0ee60
 r8=0000000000000008  r9=0000000000000743 r10=00000000000007ff
r11=0000000000000743 r12=fffff8a00532c000 r13=0000000000000000
r14=fffff8a00532c7f8 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!MiGetNextNode+0x26:
fffff800`02ced4b2 488b4908        mov     rcx,qword ptr [rcx+8] ds:002b:ff096cc7`ff096dcd=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  mafia2.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002ced4b2

STACK_TEXT:  
fffff880`0a0806e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiGetNextNode+0x26


FOLLOWUP_IP: 
nt!MiGetNextNode+26
fffff800`02ced4b2 488b4908        mov     rcx,qword ptr [rcx+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiGetNextNode+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

STACK_COMMAND:  .cxr 0xfffff8800a07fd10 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiGetNextNode+26

BUCKET_ID:  X64_0x3B_nt!MiGetNextNode+26

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Sep 2010   #3

Windows 7 Ultimate x64
 
 

Hello and thank you for your reply, somehow I got it fixed by updating my ATI card his driver and some other drivers 'Driver Detective' told me they were out-of-date. But somehow now I get another bluescreen called: DRIVER_IRQL_NOT_LESS_OR_EQUAL.

Do you want me to reupload a new Windows_NT6_BSOD_jcgriff2 ?

Also the sfc /scannow says me there has been found no problems. I can't run a memtest as I lack the empty cd's.
My System SpecsSystem Spec
.


09 Sep 2010   #4

Windows 7 Ultimate 32 bit
 
 

You can just upload the new BSOD - http://www.sevenforums.com/tutorials...en-forums.html

Edited to add: You can run Memtest via a memory stick, also.
My System SpecsSystem Spec
09 Sep 2010   #5

Windows 7 Ultimate 32 bit
 
 

I took a quick look at your drivers.

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads. Do NOT select "reinstall"; select "uninstall".

I also find some out of date drivers. Older drivers cause problems with Win 7. They can and do cause memory corruption and crashes.

In two of your dumps, there is evidence that this driver was involved in the crash:

ManyCam_x64.sys Thu Mar 13 03:46:01 2008

It is way outdated. Update this driver or uninstall the camera and upgrade to one certified compatible with Win 7.

Quote:
gdwfpcd64.sys Mon Jul 06 21:07:21 2009
GRD.sys Fri Jul 10 03:15:01 2009
HookCentre.sys Fri Jun 19 06:27:04 2009
lirsgt.sys Sun May 17 09:06:57 2009
nvraid.sys Wed May 20 02:39:40 2009
nvstor.sys Wed May 20 02:45:37 2009
yk62x64.sys Mon Feb 23 10:02:27 2009
Update these drivers. Here is how to find drivers. Post back if you need help.

Quote:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
Quote:


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page:
Drivers and Downloads


My System SpecsSystem Spec
10 Sep 2010   #6

Windows 7 Ultimate x64
 
 

Thanks for all your answers and help, but just to be sure I just formatted the harddisk and reinstalled Windows 7, all and all it went okay, but nowi got bluescreens again, so probably it's my hardware now, but the BSOD didn't gave me any information, but windows said:
BCCode: 116
BCP1: FFFFFA80055B7310
BCP2: FFFFF880046C9DCC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
My System SpecsSystem Spec
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 Windows 7 BSOD System_Service_Exception




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