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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION win7 x64

09 Sep 2010   #1

Windows 7 ultimate 64bit
 
 
BSOD SYSTEM_SERVICE_EXCEPTION win7 x64

Hey everyone, seems I'm getting a random stop error approximately 1 times in 2 days.

my log of BSOD [via bluescreen view]:
Dump File : 090810-15412-01.dmp
Crash Time : 09/08/2010 09:00:14 ب.ظ
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02eb18ef
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\090810-15412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
dump file: Attachment 96373

______________________________________________________________________________

another BSOD was: SYSTEM_SERVICE_EXCEPTION 0X0000003B
image from part of this error: Attachment 96372

______________________________________________________________________________
recently i fixed other bsod (a driver in nod32 = eamonm.sys)

My System SpecsSystem Spec
.

11 Sep 2010   #2
Microsoft MVP

 
 

Unfortunately, the Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following (this will not affect the analysis of the current files - but it may help later files that are acquired):
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: Driver Reference ).
Please pay particular attention to any dated 2008 or earlier:
Code:
000.fcl      Fri Sep 26 09:11:22 2008 - CyberLink FCL Driver - http://www.carrona.org/dvrref.html#000.fcl
ISODrv64.sys Fri Nov 02 23:21:18 2007 - ISO CD-ROM Device Driver - ISODrive - http://www.carrona.org/dvrref.html#ISODrv64.sys
mdmxsdk.sys  Mon Jun 19 17:27:26 2006 - Conexant Modem Diagnostic Interface x86 Driver - http://www.carrona.org/dvrref.html#mdmxsdk.sys
winaxhcf.sys Thu Jul 27 15:14:57 2006 - Zoltrix modem/Zling device - http://www.carrona.org/dvrref.html#winaxhcf.sys
BSOD BUGCHECK SUMMARY
Code:

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Sep  8 12:28:43.299 2010 (UTC - 4:00)
System Uptime: 0 days 0:42:58.969
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck A, {0, 2, 1, fffff80002eb18ef}
Probably caused by : ntoskrnl.exe ( nt+4e8ef )
BUGCHECK_STR:  0xA
 
My System SpecsSystem Spec
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 BSOD SYSTEM_SERVICE_EXCEPTION win7 x64





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