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Windows 7: PC is constantly rebooting itself or shutting down

09 Sep 2010   #1

Win 7 x86
 
 
PC is constantly rebooting itself or shutting down

Hello,

I'm experiencing crashes, which are seems to be HW related.
As subject is, the PC is shutting down or rebboting with BSOD.
Below are two, which managed to catch:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: fc
BCP1: 8F7ABE76
BCP2: 1649A121
BCP3: 8A96BC08
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

AND

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: 1a
BCP1: 00001236
BCP2: 8547D000
BCP3: 8547D718
BCP4: 0006D804
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I'm attaching here "Windows_NT6_BSOD_jcgriff2" , which includes minidumps, dxdiag etc.


As a background :
The PC was running with winXP. On the large installations like games, it just stucked.
After upgrade to Win 7 x 86 , it starts to reboot or shut down ( I cannot find strong issue corellation)

Please let me know if you need any additional info or test.

Your help is very appreciated.


My System SpecsSystem Spec
.

10 Sep 2010   #2

Win 7 x86
 
 

Hello,

The new issue: PC just crashed , during SLEEP mode .
Below is a dump:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00000411, The subtype of the bugcheck.
Arg2: c001e3a0
Arg3: 6d806886
Arg4: 00000001
Debugging Details:
------------------
Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
BUGCHECK_STR: 0x1a_411
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: LogonUI.exe
CURRENT_IRQL: 2
TRAP_FRAME: 9b84189c -- (.trap 0xffffffff9b84189c)
ErrCode = 00000000
eax=03c75a00 ebx=fc01a1cc ecx=00000680 edx=00000000 esi=03c74000 edi=fc01a20c
eip=9398b353 esp=9b841910 ebp=9b841918 iopl=0 nv up ei pl nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
win32k+0xbb353:
9398b353 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from 82906f0b to 82925d10
STACK_TEXT:
9b8416e4 82906f0b 0000001a 00000411 c001e3a0 nt!KeBugCheckEx+0x1e
9b841724 828e46a4 9b84178c 00000000 03c74000 nt!MiLockTransitionLeafPage+0x115
9b841774 828d995f 00000000 03c74000 c001e3a0 nt!MiResolveTransitionFault+0x20
9b8417f8 828d0dd5 03c74000 00000000 84c4b730 nt!MiDispatchFault+0x61f
9b841884 8288f638 00000000 03c74000 00000000 nt!MmAccessFault+0x25cc
9b841884 9398b353 00000000 03c74000 00000000 nt!KiTrap0E+0xdc
WARNING: Stack unwind information not available. Following frames may be wrong.
9b84190c 9b841abc 03c73fc0 9b84193c 9397721a win32k+0xbb353
9b841918 9397721a fc01a1cc 03c73fc0 00001a40 0x9b841abc
9b84193c 9397715a 00000128 08297bc1 fd4ec728 win32k+0xa721a
9b841b7c 939acccb fbb45010 fda3adc0 fe52b7c8 win32k+0xa715a
9b841c64 93994eae fe078f68 fe860d40 ffbbd550 win32k+0xdcccb
9b841c98 8d237a7d 3601089c 00000000 00000000 win32k+0xc4eae
9b841d00 8288c44a 3601089c 00000000 00000000 cmdguard+0x10a7d
9b841d00 76fe64f4 3601089c 00000000 00000000 nt!KiFastCallEntry+0x12a
0014edd4 00000000 00000000 00000000 00000000 0x76fe64f4

STACK_COMMAND: kb
FOLLOWUP_IP:
cmdguard+10a7d
8d237a7d ?? ???
SYMBOL_STACK_INDEX: c
SYMBOL_NAME: cmdguard+10a7d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: cmdguard
IMAGE_NAME: cmdguard.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4c08cd2f
FAILURE_BUCKET_ID: 0x1a_411_cmdguard+10a7d
BUCKET_ID: 0x1a_411_cmdguard+10a7d
Followup: MachineOwner
---------
2: kd> lmvm cmdguard
start end module name
8d227000 8d261000 cmdguard T (no symbols)
Loaded symbol image file: cmdguard.sys
Image path: \SystemRoot\System32\DRIVERS\cmdguard.sys
Image name: cmdguard.sys
Timestamp: Fri Jun 04 12:53:51 2010 (4C08CD2F)
CheckSum: 0003A4FA
ImageSize: 0003A000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> .trap 0xffffffff9b84189c
ErrCode = 00000000
eax=03c75a00 ebx=fc01a1cc ecx=00000680 edx=00000000 esi=03c74000 edi=fc01a20c
eip=9398b353 esp=9b841910 ebp=9b841918 iopl=0 nv up ei pl nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
win32k+0xbb353:
9398b353 ?? ???
2: kd> lmvm cmdguard
start end module name
8d227000 8d261000 cmdguard T (no symbols)
Loaded symbol image file: cmdguard.sys
Image path: \SystemRoot\System32\DRIVERS\cmdguard.sys
Image name: cmdguard.sys
Timestamp: Fri Jun 04 12:53:51 2010 (4C08CD2F)
CheckSum: 0003A4FA
ImageSize: 0003A000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please pin-point me to the problem.

Thank you!!!
My System SpecsSystem Spec
10 Sep 2010   #3

Windows 7 Professional x64
 
 

Looks like Comodo firewall is the cause here. Please remove it , then run this tool: RapidShare: 1-CLICK Web hosting - Easy Filehosting

Reset the Windows firewall. Open an elevated command prompt and enter netsh advfirewall reset.
My System SpecsSystem Spec
.


11 Sep 2010   #4

Win 7 x86
 
 

Hi Johnathan_King,


Thanks a lot for your suggestion meanwhile the pc is stable.

Thank you again.
My System SpecsSystem Spec
11 Sep 2010   #5

Windows 7 Professional x64
 
 

Thanks for the report!

Let us know if you need anything else, or the problem returns.
My System SpecsSystem Spec
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 PC is constantly rebooting itself or shutting down




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