Windows 7: BSOD on my new VAIO !

stadams · 09 Sep 2010

My basic system information:

Windows 7 x64
- an OEM version
- What is the age of system (hardware)? 2 months
- What is the age of OS installation 2 months
_____________________________________

This is my new Sony VAIO VGN-FW590 laptop, purchased at CompUSA in July.

I get many random blue screens of death, too numerous to mention lately.

I attached the zip files required.

Will gladly supply any additional information you need.

Thanks,

Steve in Miami

CarlTR6 · 09 Sep 2010

Hi Steve; welcome to the forums from a neighbor up the road in Orlando. Sorry you are having trouble. I looked at six of the dumps. In those six you have two error codes.

Error code D1, DRIVER_IRQL_NOT_LESS_OR_EQUAL. Usually caused by a device driver.

Error code 7F, UNEXPECTED_KERNEL_MODE_TRAP. usually caused by Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack.

Notice that both of these error codes have device drivers in common.

Code:

Kernel base = 0xfffff800`0305f000 PsLoadedModuleList = 0xfffff800`0329ce50
Debug session time: Thu Sep  9 00:18:36.313 2010 (GMT-4)
System Uptime: 0 days 2:55:44.264
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff7ffcb1a7907, 2, 8, fffff7ffcb1a7907}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff7ffcb1a7907, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff7ffcb1a7907, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800033070e0
 fffff7ffcb1a7907 

CURRENT_IRQL:  2

FAULTING_IP: 
+58d8952f00b8d858
fffff7ff`cb1a7907 ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80000b9cbb0 -- (.trap 0xfffff80000b9cbb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000148000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff7ffcb1a7907 rsp=fffff80000b9cd40 rbp=0000000000000000
 r8=fffffa8003c01c50  r9=0000000000000000 r10=fffff8000305f000
r11=fffffa8005c37c00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
fffff7ff`cb1a7907 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030ceca9 to fffff800030cf740

FAILED_INSTRUCTION_ADDRESS: 
+58d8952f00b8d858
fffff7ff`cb1a7907 ??              ???

STACK_TEXT:  
fffff800`00b9ca68 fffff800`030ceca9 : 00000000`0000000a fffff7ff`cb1a7907 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9ca70 fffff800`030cd920 : fffff800`00b9ce10 fffff800`03249e80 00000000`00000000 fffff800`030d5284 : nt!KiBugCheckDispatch+0x69
fffff800`00b9cbb0 fffff7ff`cb1a7907 : fffff800`00000000 fffff800`03257c01 fffff800`00b9d548 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00b9cd40 fffff800`00000000 : fffff800`03257c01 fffff800`00b9d548 00000000`00000000 fffff800`00b9d540 : 0xfffff7ff`cb1a7907
fffff800`00b9cd48 fffff800`03257c01 : fffff800`00b9d548 00000000`00000000 fffff800`00b9d540 00000000`00000000 : 0xfffff800`00000000
fffff800`00b9cd50 fffff800`00b9d548 : 00000000`00000000 fffff800`00b9d540 00000000`00000000 fffff800`00b9d000 : nt!KiNode0+0x81
fffff800`00b9cd58 00000000`00000000 : fffff800`00b9d540 00000000`00000000 fffff800`00b9d000 fffff800`00b97000 : 0xfffff800`00b9d548


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`030cd920 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260

BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260

Followup: MachineOwner
---------

Kernel base = 0xfffff800`03008000 PsLoadedModuleList = 0xfffff800`03245e50
Debug session time: Thu Sep  9 00:24:37.361 2010 (GMT-4)
System Uptime: 0 days 0:05:04.311
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 406f8, fffff80003040ec0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff80003040ec0

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  wmpnetwk.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003077ca9 to fffff80003078740

STACK_TEXT:  
fffff880`009efc68 fffff800`03077ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx
fffff880`009efc70 fffff800`03076172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009efdb0 fffff800`03040ec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02f1ceb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`03076172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

The dumps do not point to a particular problem; but they do give us some clues on where to look.

To begin troubleshooting, I recommend that you uninstall AVG. AVG is known to cause problems on some Win 7 systems. Use this uninstall tool: Info > Tool (32bit) - Tool (64 bit). If you have installed AVG Identity Protection, uninstall it with their removal tool: Info > Tool Download and install Microsoft Security Essentials in its place. An antivirus scanner is one of the possible causes listed in error code 7F.

Next please uninstall Zone Alarm. ZA is notorious for causing BSOD's on Win 7 systems. Use this removal tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe. Make sure Windows Firewall is turned on after you uninstall ZA.

You have a number of out of date drivers on your system. Generally speaking Win 7 does not like older third party drivers; they can and so cause conflicts, memory corruption and crashes. The ones in the red font are really obsolete. The following drivers need to be updated.

Quote:

Apfiltr.sys Tue Jun 16 18:09:26 2009
ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009
btwaudio.sys Wed Jul 01 09:54:56 2009 )
btwavdt.sys Thu Jun 25 01:50:13 2009
btwl2cap.sys Fri Apr 03 20:28:45 2009
btwrchid btwrchid.sys Thu Jun 25 01:51:37 2009
iaStor.sys Thu Jun 04 21:53:40 2009
regi.sys Mon Apr 16 11:19:10 2007
rimssn64.sys Wed Jun 10 22:22:31 2009)
risdsn64 risdsn64.sys Thu Jun 11 23:49:37 2009
RTKVHD64.sys Thu Jul 02 05:42:36 2009
SFEP.sys Fri Aug 03 01:35:53 2007
yk62x64.sys Mon Feb 23 10:02:27 2009

I will help you with these drivers. The research will take a little time. I will start a new post with that information.

stadams · 09 Sep 2010

I found another post who had BSOD and AVG installed. I have followed the advice given and replaced AVG anti-virus with Microsoft Security Essentials.

memtest was run, not showing any errors.

I am running "sfc /scannow" at the moment

Thanks again...

Steve in Miami

CarlTR6 · 09 Sep 2010

Very good; good job on the research. Refresh your page; I added more. Your next task is to uninstall Zone Alarm.

stadams · 09 Sep 2010

Hi Carl,

Thanks for the tip. An uninstall of Zone Alarm is the next thing for me to do.

I'll replace it with Microsoft firewall.

Thanks,

Steve in Miami

CarlTR6 · 09 Sep 2010

Very good, Steve. Here is your driver help. I am going to start with the two oldest drivers.

regi.sys Mon Apr 16 11:19:10 2007 - is a driver file from company InterVideo belonging to product InterVideo regi.sys. InterVideo Support - Frequently Asked Questions on WinDVD and other Products. This software is way obsolete. I suggest you completely uninstall it. If Intervideo has a version certified compatible with Win 7, you can download and install that version.

SFEP.sys Fri Aug 03 01:35:53 2007 - Sony Firmware Extension Parser driver Sony eSupport - Electronics - Select Your Model. Updated this driver.

Apfiltr.sys Tue Jun 16 18:09:26 2009 - Alps pointing device OEM - none at http://www.alps.com. You can try to see if by chance this driver has been updated. In addition to the Alps site, try you computer manufacturer's site.

ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009 - ArcSoft Magic-i Visual Effect http://www.arcsoft.com/public/download.asp

btwaudio.sys Wed Jul 01 09:54:56 2009 - Broadcom Bluetooth Audio DeviceBroadcom.com - Downloads & Support. You might try updating the whole software package.

btwavdt.sys Thu Jun 25 01:50:13 2009 - Broadcom Bluetooth AVDT Service Broadcom.com - Downloads & Support

btwl2cap.sys Fri Apr 03 20:28:45 2009 - Broadcom Bluetooth L2CAP Service is a driver file from company Broadcom Corporation. belonging to product Bluetooth Software.

btwrchid.sys Thu Jun 25 01:51:37 2009 - Bluetooth Remote Control HID Minidriver Broadcom.com - Downloads & Support

iaStor.sys Thu Jun 04 21:53:40 2009 - Intel Storage drivers http://downloadcenter.intel.com/Default.aspx

rimssn64.sys Wed Jun 10 22:22:31 2009) - Ricoh Memory Card Reader driver, OEM - none at http://www.ricoh.com. I suspect that you will need to upgrade your card reader to one certified compatible with Win 7.

risdsn64.sys Thu Jun 11 23:49:37 2009 - Ricoh Memory Card Reader driverOEM - none at http://www.ricoh.com. See above.

RTKVHD64.sys Thu Jul 02 05:42:36 2009 - Realtek High Definition Audio Function Driver Realtek

yk62x64.sys Mon Feb 23 10:02:27 2009 - Miniport Driver for Marvell Yukon Ethernet Controller. Marvell: Support

If you need help or have questions, please post. Once you have uninstalled ZA and updated these drivers, especially the ones in red font, reboot and run your system. We may be fortunate enough that this is all fix you need. If you get another BSOD, upload it. Keep us updated.

stadams · 13 Sep 2010

Hi Carl and others,

After removing AVG anti-virus and still seeing multiple bsod, I took Carl's suggestion and removed Zone Alarm Firewall. After this removal of ZA, several days have now gone by, with rock solid behavior on the part of my Sony VAIO.

I found the following August, 2010 posting on a Zone Alarm user forum discussion, regarding ZA and Windows 7 bsod:
______________________________

"I seriously doubt that you are going to solve this problem. I am a very, very long-term user of ZoneAlarm, have used it on multiple computers, many operating systems. However, it just plain FAILS on Windows 7 64-bit. I tried for a month in June. Finally quit. It wasn't my drivers, wasn't my hardware, wasn't Windows 7. It was ZA! After uninstall, no more BSOD. Everything now works just fine."
______________________________

I'll post a final item about my bsod problem in a few days.

Thanks very very much Carl for your terrific insight and help!

Steve in Miami

CarlTR6 · 13 Sep 2010

You are welcome, Steve; it is my pleasure. I'm glad you are running smoothly and I hope that continues. When ever I see ZA in a BSOD dump, a big red flag goes up. I still run ZA on my XP machine. You do need to update those two 2007 drivers; they may well come back and bite you.

Waiting for your next update and hoping it is a good report.

Windows 7: BSOD on my new VAIO !

BSOD on my new VAIO ! problems?