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Windows 7: BSOD and restart problems Help needed


10 Sep 2010   #1

Win 7 Ultimate 64bit
 
 
BSOD and restart problems Help needed

I am having a BSOD stop error each day my pc is newly installed and i have bought it last week please help.


My System SpecsSystem Spec
.

10 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by neomana22 View Post
I am having a BSOD stop error each day my pc is newly installed and i have bought it last week please help.

these probably were caused by your pcouffin.sys, a component of dvd software. the driver is from 2006 and should be updated. If I were you I would remove the offending software completely

Ken J


Code:
pcouffin.sys        fffff880`04b1a000    fffff880`04b2e380    0x00014380    0x457584a2    12/5/2006 10:39:30
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090510-31250-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50
Debug session time: Sun Sep  5 04:21:35.922 2010 (GMT-4)
System Uptime: 0 days 0:20:33.063
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000046, fffff800028b97f8, fffff88005fab130, 0}

Unable to load image \SystemRoot\System32\Drivers\pcouffin.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pcouffin.sys
*** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys
Probably caused by : pcouffin.sys ( pcouffin+9a80 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff800028b97f8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88005fab130, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

FAULTING_IP: 
nt!RtlRaiseStatus+18
fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]

CONTEXT:  fffff88005fab130 -- (.cxr 0xfffff88005fab130)
rax=0000000000000000 rbx=00000000c0000046 rcx=fffff88005fab130
rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002a03e80
rip=fffff800028b97f8 rsp=fffff88005fab070 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff88005fab688 r12=0000000000000000 r13=0000000000000000
r14=fffffa8003c89b60 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
nt!RtlRaiseStatus+0x18:
fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`05fab228=fffff800028b97f8
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  1ClickDvdCopy.

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002893e20 to fffff800028b97f8

STACK_TEXT:  
fffff880`05fab070 fffff800`02893e20 : fffffa80`066ced80 fffffa80`066cec50 fffff880`04757890 fffff880`04750000 : nt!RtlRaiseStatus+0x18
fffff880`05fab610 fffff880`04759a80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`04a77300 00000000`00000000 : nt!KeReleaseMutant+0x260
fffff880`05fab6c0 fffff8a0`00000001 : fffffa80`00000001 fffffa80`04a77300 00000000`00000000 00000000`00000000 : pcouffin+0x9a80
fffff880`05fab6c8 fffffa80`00000001 : fffffa80`04a77300 00000000`00000000 00000000`00000000 fffff800`028b2256 : 0xfffff8a0`00000001
fffff880`05fab6d0 fffffa80`04a77300 : 00000000`00000000 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 : 0xfffffa80`00000001
fffff880`05fab6d8 00000000`00000000 : 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 fffff8a0`0c75c0e0 : 0xfffffa80`04a77300


FOLLOWUP_IP: 
pcouffin+9a80
fffff880`04759a80 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  pcouffin+9a80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: pcouffin

IMAGE_NAME:  pcouffin.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  457584a2

STACK_COMMAND:  .cxr 0xfffff88005fab130 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_pcouffin+9a80

BUCKET_ID:  X64_0x3B_pcouffin+9a80

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD and restart problems Help needed




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