BSOD

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  1. Posts : 6
    Windows 7 Professional x64
       #1

    BSOD


    hey guys i've been having this BSOD 3 times in a row. I've checked out the other threads but can't seem to understand much. Can any of you tell me what's happening here?


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 17417

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800658701A
    BCP3: FFFFF88003370998
    BCP4: FFFFF88003370200
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\091110-19827-01.dmp
    C:\Users\Evan\AppData\Local\Temp\WER-57299-0.sysdata.xml

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      My Computer


  2. Posts : 2,493
    Windows 7 64Bit
       #2

    please folow the instructions in this topic:

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 6
    Windows 7 Professional x64
    Thread Starter
       #3

    BSOD


    I use a 64bit Windows 7 Professional OEM and it is originally installed in my system. I bought my laptop 2009 december.
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    bloopt said:
    I use a 64bit Windows 7 Professional OEM and it is originally installed in my system. I bought my laptop in 2009 december. I've uploaded the attachment requirements from the BSOD page in a zip file. Any help is appreciated

    More than half of these were caused by usbvideo.sys which is a webcam driver (or other usb driver) the rest by your broadcom wifi driver. I suspect this is a dell.

    I would re-install your wifi driver

    run a system file check to verify and repair yur system files including the usbvideo.sys

    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.

    Ken


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091110-19827-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    WARNING: Whitespace at end of path element
    Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`03211000 PsLoadedModuleList = 0xfffff800`0344ee50
    Debug session time: Fri Sep 10 12:02:54.324 2010 (GMT-4)
    System Uptime: 0 days 0:00:54.479
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800658701a, fffff88003370998, fffff88003370200}
    
    Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )
    
    Followup: MachineOwner
    ---------
    
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800658701a, The address that the exception occurred at
    Arg3: fffff88003370998, Exception Record Address
    Arg4: fffff88003370200, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    usbvideo!LoadPowerLineFrequency+2ce
    fffff880`0658701a 448b4a44        mov     r9d,dword ptr [rdx+44h]
    
    EXCEPTION_RECORD:  fffff88003370998 -- (.exr 0xfffff88003370998)
    ExceptionAddress: fffff8800658701a (usbvideo!LoadPowerLineFrequency+0x00000000000002ce)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000044
    Attempt to read from address 0000000000000044
    
    CONTEXT:  fffff88003370200 -- (.cxr 0xfffff88003370200)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff8a0037b7420
    rdx=0000000000000000 rsi=fffffa800703bd30 rdi=fffff8a001f6dd90
    rip=fffff8800658701a rsp=fffff88003370bd0 rbp=fffffa80080bee20
     r8=0000000000000001  r9=000000000000000d r10=fffff80003211000
    r11=fffffa8003b6bb60 r12=fffffa800498ba00 r13=0000000000000001
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    usbvideo!LoadPowerLineFrequency+0x2ce:
    fffff880`0658701a 448b4a44        mov     r9d,dword ptr [rdx+44h] ds:002b:00000000`00000044=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000044
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b90e0
     0000000000000044 
    
    FOLLOWUP_IP: 
    usbvideo!LoadPowerLineFrequency+2ce
    fffff880`0658701a 448b4a44        mov     r9d,dword ptr [rdx+44h]
    
    BUGCHECK_STR:  0x7E
    
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    
    LAST_CONTROL_TRANSFER:  from fffff8800658a63a to fffff8800658701a
    
    STACK_TEXT:  
    fffff880`03370bd0 fffff880`0658a63a : fffffa80`00000010 fffffa80`00000001 ffffffff`80000978 fffffa80`0703bd30 : usbvideo!LoadPowerLineFrequency+0x2ce
    fffff880`03370c50 fffff800`0357dc43 : 00000000`00000000 fffffa80`065ee520 fffffa80`065ee520 fffffa80`03b6bb60 : usbvideo!PassiveWakeup+0x26
    fffff880`03370c80 fffff800`0328e961 : fffff800`03426500 fffff800`0357dc20 fffffa80`03b6bb60 fffffa80`03b6bb60 : nt!IopProcessWorkItem+0x23
    fffff880`03370cb0 fffff800`03525c06 : 00000000`00000000 fffffa80`03b6bb60 00000000`00000080 fffffa80`03b52740 : nt!ExpWorkerThread+0x111
    fffff880`03370d40 fffff800`0325fc26 : fffff880`03167180 fffffa80`03b6bb60 fffff880`031720c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03370d80 00000000`00000000 : fffff880`03371000 fffff880`0336b000 fffff880`0336fca0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  usbvideo!LoadPowerLineFrequency+2ce
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbvideo
    
    IMAGE_NAME:  usbvideo.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc24
    
    STACK_COMMAND:  .cxr 0xfffff88003370200 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce
    
    BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 6
    Windows 7 Professional x64
    Thread Starter
       #5

    here's an update: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\.log."
    what do i do now?
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    bloopt said:
    here's an update: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\.log."
    what do i do now?


    More than half of these were caused by usbvideo.sys which is a webcam driver (or other usb driver) the rest by your broadcom wifi driver. I suspect this is a dell.

    I would re-install your wifi driver
    Did you remove the Webcam and Wifi drivers ?
      My Computer


  7. Posts : 6
    Windows 7 Professional x64
    Thread Starter
       #7

    how do i remove them? just uninstall them from Programs & Features?
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #8

    Follow this article : Driver Troubleshooting !! « Captain Debugger

    - Captain
      My Computer


  9. Posts : 6
    Windows 7 Professional x64
    Thread Starter
       #9

    the dell support website has all the latest drivers. i think i'll update my network card driver from there...
    if i were to uninstall my webcam driver wouldn't it affect my skype video calls?
      My Computer


  10. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #10

    bloopt said:
    the dell support website has all the latest drivers. i think i'll update my network card driver from there...
    if i were to uninstall my webcam driver wouldn't it affect my skype video calls?
    After removing them Download them from Dell's website and install it
      My Computer


 
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